Support Representative Resume Malvern, PA - Hire IT People

SUMMARY:

Be able to assist the company surpass its competitors by providing solutions that will reduce their cost and improve customers’ satisfaction through proper online technology.
To look into a career beginning with an entry - level or junior position within the IT division as a web developer, programmer, database administrator, security analyst or infrastructure engineer.

TECHNICAL SKILLS:

Languages: C++, C#, Java, JavaScript, HTML5, Visual Basic, and .NET

Database: design and languages such as SQL and SQLite

Conveyance of program: layout using Universal Machine Language (UML) diagrams

Data: structures, Linked Lists, Recursion, sorting algorithmsDesign, implement, and testing of Android mobile apps using JavaScript and Android SDK

Debugging and troubleshooting programming: problems or devices on the physical layer

Provide usability: engineering that will make features of any system approachable, learnable, and satisfying to use for anyone.

Experience with configuring: VMWare (Host and Guest)

Windows: Server and Active Directory administrationLinux Apache webhosting

Experienced with Microsoft: Office 365, SharePoint, and Visual Studio

PROFESSIONAL EXPERIENCE:

Confidential, Malvern, PA

Support Representative

Responsibilities:

Actively fielded calls and online support requests during the Epic launch that came from PIVOT team support, super users, and end users with Epic related issues.
Provided immediate resolution on first contact for known issues or direct the issue to the appropriate second level support resources.
Answered a high volume of calls related to issues and questions that could include but not be limited to: password resets; access rights; printing; application functionality and/or “how to” questions; etc.
Created and documented ServiceNow “tickets”, assigned ticket impact and urgency (priority), assigned to correct service category, and assigned to correct service support group.
Completed “warm transfers” of inbound calls to Launch Control Support teams when warranted.

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Support Representative Resume

Malvern, PA

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