Training Specialist Resume Washington, DC - Hire IT People

SUMMARY:

Human Resource Generalist with progressive experience managing employee benefits and compliance, employee hiring and onboarding, performance management, training and development, and HR records management.

PROFESSIONAL EXPERIENCE:

Training Specialist

Confidential, Washington, DC

Responsibilities:

Vetted facilitators, created supportive and diplomatic relationships with external and internal trainers and facilitators to assist presenters for optimal presentations.
Organized and implemented processes and systems for Talent Development unit: created SOP’s, standardized training materials, room set - up, catering, and vendor communication.
Reviewed and assessed training evaluations and communicated with external facilitators to improve presentations and participant experience.
Created annual training program, selecting relevant subject matter and created training schedules. As a result of the popularity of subject matter, attendance grew and a number of employees waitlisted.
Organized, scheduled and assessed New Employee Orientation and improved as necessary to provide an optimal orientation program for new employees.

Human Resource Specialist

Confidential, Tysons Corner, VA

Responsibilities:

Managed Human Resource functions, including payroll & benefits, Workers’ Compensation, unemployment, recruiting, training, labor and LOA in support of store leadership.
Conducted training for Annual Enrollment, OSHA, and Day One Orientation as well as other special events and changes in programs. Monitored and tracked all training completed for each of the teams.
Cut overtime by 90% by developing reports making management aware of problem areas such as overtime / labor / part time hours.
Organized and led daily meetings with employees before store opening to ensure product and sales budget knowledge of product and department sales budgets.
Hired and on-boarded new employees.
Created and presented Day One Orientation training for all new hires and team members.
Liaison for team members and Regional on payroll and benefits.
Retrained all employees, team leaders and supervisors company-wide in policies related to Customer Service / Benefits / Harassment policies to ensure compliance and engagement.
Created and distributed a newsletter specifically for the Bethesda store.

Customer Service Assistant Team Leader

Confidential, Bethesda, MD

Responsibilities:

Assisted the team leaders, scheduling, hiring of employees, encouraging growth and enabling team members by sharing of new ideas and new ways to implemented best practice customer service tools.
Enacted schedule and labor tools to stay within guidelines and encourage gain sharing.
Managed all customer service operations, including but not limited to resolving customer service issues and adhering to company fiscal policies.

Branch Manager

Confidential, Washington DC

Responsibilities:

Managed office, recruited staff and enacted successful daily criteria for the development for long term success and increase of client and staffing associates - through the development of personal relationships with new and existing clients.

Contract Sales and Consumer Services Manager

Confidential, New Port Richey, Florida

Responsibilities:

Programs yielded short and long-term revenue increases as well as marked increase in consumer satisfaction. As a result, sales grew an additional $1M in a single year.
Developed and implemented a pilot collaborative program with homebuilders to educate customers regarding higher efficiency and cost-effective heating and cooling systems. Program was replicated nationally and increased division revenues.
Designed and implemented management seminars and training aligned with, development plan through cross-division needs assessment and leadership development.

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Training Specialist Resume

Washington, DC

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