Professional Summary

Having total 4 + Years of Experience in Siebel eBusiness Applications, which includes experience in diversified fields of Siebel Application development, and 2.5 Years of Experience in Client/Server Applications. Well versed with Siebel Tools and Siebel scripting.

• Siebel experience includes Configuring and Customizing Siebel Enterprise Applications using Siebel eBusiness 7.x
• Extensively worked on Siebel eBusiness 7&8.x Siebel Tools.
• Worked extensively on Siebel Scripting (e script), workflow, and User properties.
• Having knowledge of Enterprise Application Integration (EAI) which includes, EAI workflow, Web-services, EBC and VBC.
• Also have little experience in EIM and ADMIN.

Education

• B.E in Mechanical Engineer. Confidential
• MBA – Project Management. Confidential

Technical Skills

• CRM Tools : Siebel eCRM 7.x & 8.x
• Operating Systems : Windows 95/98/2000
• Languages : C, Java

PROFESSIONAL SUMMARY:

Project #1

Confidential, FL,USA
Project: Siebel Call Center Implementation.
Duration: March 2011 – Jan 2012

Is a leading computers with Global presence, evolution has taken it from a PC maker to a full-services technology provider with a wide range of its own products and services, such as thin TVs, digital cameras, camcorders, systems and networking products. The objective of the system is to enable organizations to grow revenues more quickly, predictably and profitably by helping sales professionals focus on the right deals at the right time.
This application helps the sales force in capturing, processing, storing , retrieving and reporting the information related to Accounts, Contact, Opportunity and Activities in order to reduce the response time and to deal the day-to-day needs in a better way and also to shorten the time to close an opportunity.
Responsibilities:

• Performed Local Data Base initialization
• Added Area and Sub -area constraint Pick List
• Implemented Drill downs and Thread Bar as per Business requirements
• Customized Business Components, Business Objects, Applets, Views, and Screens to improve the functionality as per the client\'s requirement Using Siebel Tools.
• Added additional Business Logic into application using Search specifications, Validations, Pre and Post default values
• Enhancement of functionality of Siebel business components using Picklists, and Dynamic Pick lists.

Project #2
Confidential,USA- Siebel ePharma
Project: Confidential
Role: Siebel Configuration.
Duration: Jan 2010 – Sept 2010

• Replace the current sales force automation system with eBusiness solutions that is easier to use and maintain. Manage sales representative’s physician calls and sample drops efficiently
• Deploy an integrated call tracking system for a wide variety of disparate functional groups within the company

Responsibilities:

• Siebel Administration, configuration and development of Siebel Applications, Oracle Database Administration.
• Creating and configuring views, applets, screens and fields in Siebel Tools. Generate new databases, Database extracts, adding extension columns, interface extension columns, index columns, column mappings and extension tables to the database. Creating and generating triggers. Development and configuration.

Project #3

Project: Siebel Call Center Application.
Role: Siebel Configurator.
Duration: April 2009 – Nov 2009

CDW is the leading retailer and reseller of personal computer-related products and services. These superstores serve retail, corporate, government and education customers and include technical service departments. CDW’S inventory includes all major brands of computers and information products including Apple, Compaq, Epson, Hewlett-Packard, IBM, Lotus, Microsoft, Toshiba, and more. I was involved in various activities of the product such as review of the specifications, development of various modules.

Responsibilities:

• Created Calculated Fields according to the Client business process.
• Created Business Components and Applets.
• Configuration of Hierarchical Pick lists and Implemented Applet Toggles.
• Have experience in extending columns on a table and creating new tables using Siebel Tools.
• Modification and customization of Siebel Business Objects, Business Components and interfaces (Screens, Applets, and Views).

Environment: Siebel 7.7, Windows

Project #4:

Project: Siebel Call Center
Organization: Confidential
Role: Siebel Configurator.
Duration: May 2008 – Jan 2009

Description:
Telstra is a Consumer and Marketing Group, now has more than 7.6 mobile customers and they are increasingly choosing their newest national network because of its extensive coverage and impress, to meet these challenges and create a platform that would improve future growth, Telstra decided to implement Call Center for leading solution in Sales, marketing, and customer Service.

Responsibilities:

• Modified screens and functionality of the application using Siebel Tools.
• Created and modified Form Applets and List Applets by removing fields and adding or changing the properties of fields according to client requirements.
• Created new Views to display service-oriented data about customer assets and then add the new views to the screen.
• Created Pick lists in various applets to restrict the values entered and DynamicPick lists, Pick Applets to enable users dynamically update their information.

Environment: Siebel 7.7, Windows

Project: Siebel Sales
Organization: Confidential
Role: Siebel Integrator.
Duration: July 2007 to Feb 2008

Description:

Confidential
Confidential is the world’s largest and most experienced international air express network with service to 120,000 destinations in more than 220 countries and territories. Confidential maintains its position as the world’s leading international air express network by continually expanding and upgrading its network of offices, hubs and gateways, and by offering superior service through a well-trained and dedicated work force.
Confidential wanted to implement Siebel Sales market-leading solution in sales, marketing.

Responsibilities:

• Worked as a Siebel Integratorfor the configuration
• Involved in integrating Enterprise Applications
• Doing configuration for enhancements to the newly identified fields and to fields required by the business process
• Writing /Modifying of Configuration file for data import.
• Verifying data loads.

Environment: Siebel 7.7, Windows Professional.