Customer Care Representative Resume

Profile
Customer focused Flexible and versatile, excellent team-building skills. Self-motivated goal driven individual, and a fast learner.

Work Experience
Customer Response Rep Confiential, Jan2012-Present
Working in the call center assisting patients with questions and concerns. Reaching out to the nurses and psa. Also assisting the patient transporters with ticket numbers breaks and lunches, putting in work orders for hospital employees and patients.Data entry, Printing off documents. submitting morgue request.

Customer Care Representative Confiential, June2011-Jan2012
Assisting Branch bankers with customer’s questions and concerns in regards to their mortgage accounts, escrow, loan modifications, setting up ach payments, answering fee questions in regards to their mortgage. Also assisting executive office concerns from chase customers and third party vendors in regards to escalated issues.

Telephone Banker/ Online BankerConfiential, August2009-June2011-

Taking inbound calls from customer\'s calling with questions and concerns on their checking account as well as questions regarding their chase online accounts.
Offering solutions to customer’s(sales), transferring money to and from accounts, enrolling customer’s into assisting personal bankers, with concerns on customer accounts, opening and closing accounts, resolving customer problems.
Helping chase online representatives and customers with difficult questions and concerns, they may have regarding an account.

Loss Mitigation Specialist
Confiential, August 2008-August 2009
Customer Service/ Data Entry
Setting up files for negotiators, printing off faxes, checking voicemails, inputting sit logs

Customer Service Rep Confiential,October 2007 to March 2008
Sales/Services- inbound call center customer service.

Education: Confiential

Skills: Customer service, marketing & sales, call center, data entry, general office skills, computer savvy,
Objective : A position in Customer Service requiring a problem solver, with a proven track record for developing new business and maximizing account retention.

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