Customer Service Representative Resume Fort Worth, TX - Hire IT People

Qualifications Summary
Highly motivated and personable Customer Service Professional with over ten years of experience in customer service, company billing, credit/activations, training and development, sales procedures and call-center operations within telecommunications and the entertainment industry.

Strong ability for identifying customer needs and presenting appropriate company product and service offerings.
Demonstrated ability of using interpersonal styles and methods to inspire and guide all levels of the organization towards improved goal achievements.
Secured numerous company achievement awards for delivery of extraordinary customer focus.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Power Point®, Microsoft Access and Microsoft Outlook® and AS400.

Professional Experience

Confidential,Fort Worth, TX
Customer Service Representative (04/12 Present)
Handle incoming calls and/or e-mails from existing Wellington customers and agents. Make outbound calls and follow up work as required to process requests. Provides accurate, general policy information to policyholders and agents regarding Wellington insurance products including policy content, billing issues, limits, and deductibles.Maintain current understanding of service techniques and product offerings. Research underwriting information and request appropriate underwriting support documentation needed for each account. Accurately complete assigned tasks within time service standards. Prepares correspondences for customers, agents, and mortgagees covering topics such as policy suspensions, change requests and no loss affidavits. Process payments, cancellations, reinstatements, finance agreements and account adjustments. Sets up claims for processing and enters information into database. Process First Notice of Loss reports for homeowners.

Confidential, Fort Worth, TX
Customer Service Manager (10/11 04/12)
Coordinated the checkout area in the store and resolve customer complaints. Corrected register errors when necessary. Monitored and maintained all front end cash levels and cash funds. Attended and conducted cashier training sessions to ensure front end associates were knowledgeable regarding current communication and store offers. Addressed customer complaints and provided timely follow up/feedback. Interviewed potential applicants and made hiring decisions.

Confidential,Alpharetta, GA
Customer Service Supervisor (07/06 09/07)
Supervised a group of front line customer service representatives. Monitored call performance of direct staff to ensure customer service in line with company standards. Coached associates to acceptable or higher levels of performance according to company standards. Managed call center operations to ensure the achievement of service level goals and objectives.

Confidential, Alpharetta, GA
Customer Service Supervisor (04/98 - 02/03)
Customer Service Representative (10/94 - 04/98)
Managed the day-to-day operations of a team of customer service associates. Planned, directed and evaluated the work flow. Coordinated work activities to achieve the volume expected to meet operational requirements. Recognized and recommended operation improvements. Monitored performance of staff according to established monitoring guidelines. Interviewed potential applicants and made hiring decisions.

Education: Confidential

Training: Completed numerous courses and seminars in customer service; leadership, time management, performance assessments, sales strategies and retention.

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Customer Service Representative Resume

Fort Worth, TX

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