Technical Support Resume San Francisco California - Hire IT People

WORK EXPERIENCE:

Confidential,2004-present

private musical instruction in piano, composition & theory, orchestration,
and ear training
private instruction in mathematics up to 3rd year college level subjects

Confidential,San Francisco, California
Independent Artist Relations and Technical Support, 4/2008 – 10/2008

Confidential,San Francisco, California
Independent Artist Relations and Technical Support, 10/2006 – 4/2008

provide technical support for approx. 75-100 artists per day. Troubleshoot
and solve user problems.
write/edit SQL queries and query database for artist information
write various Excel formulas for batch processing of artist information
resolve customer’s financial disputes through PayPal
track, confirm, and define user problems for bug reporting
develop and implement temporary fixes for artists/consumers
regarding bugs
provide reporting to management regarding artist concerns and issues
develop and implement Outlook filtering rules for batch email processing
maintain and update Microsoft CRM Knowledge Base
analyze customer feedback, determine necessary product improvements,
and provide reporting for product team

Confidential,San Francisco, California
Security systems administrator, 2001-2004

acted as liaison between engineering, management, and security departments
monitored the following systems: life safety, fire control, access control
system
developed access code database for original access control system
developed the security website for the management intranet
developed the security database for incident tracking, equipment malfunctions, engineering issues, etc.
edited/updated the new access control system database
adapted and edited building floor plans and engineering schematics for the
new access control system
designed a CAD plan for the three buildings on the site

Confidential,New York, New York, Securities trader, 2000-2001 &
Securities trader; Minneapolis, Minnesota, 1998-2000

monitor equity, futures, commodity, and currency markets
design and implement technical/fundamental screens for equity markets
apply technical/fundamental analysis to equities
trade equities using NASDAQ Level II chart/quote/trading software

EDUCATION: Master of Arts, Music Composition

SKILLS:
- Microsoft: DOS, Windows 3.1-7, Office (Word, Excel, Access)
- Adobe: Photoshop, Illustrator, Premiere, After Effects, Lightroom
- PL/SQL Developer
- Linux
- mathematics software: Maple, Mathematica

We provide IT Staff Augmentation Services!

Technical Support Resume

San Francisco, CaliforniA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship