SUMMARY:

Dependable professional interested in an Information Security position where analytical, technical, and innovation skills can be applied to support and guard organizations against security breaches.

SKILLS:

• Network Architecture and Infrastructure
• Information Security
• Risk Management
• Time Management and Prioritization
• Incident Response
• Risk Analysis
• HIPAA, NIST, ISO 27001/2, COBIT, PCI - DSS

PROFESSIONAL EXPERIENCE:

Information Security Analyst/ Incident Response

Confidential

Responsibilities:

• Perform risk assessment and categorization on suspected information security incidents
• Assists with coordinating information security incident response and containment efforts
• Ensure compliance with legal, contractual, and regulatory requirements during incident response.
• Minimize the potential for negative results or exposure through incident containment
• Manage documented incident response procedures and participated in annual tabletop exercises
• Provide digital forensic preservations and forensic analysis expertise.
• Gather intelligence to assist in investigations using McAfee SIEM, BlueCoat, Splunk, and Palo Alto devices.
• Reviewed log files and shared findings to assist in investigations.
• Proactively investigate compromised email accounts and domains using ThreatStream and RiskIQ.
• Perform e-discovery, forensics, and digital investigations using Encase 7.
• Perform analysis and extraction of internet browser data using NetAnalysis.
• Experience with forensics using programs such as OSForensics and FTK Imager Lite.
• Produced weekly reports for incidents.
• Documented actions taken for audit, regulatory and legal purposes within EthicsPoint.
• Collaborated with other business units to bring issues to a resolution and mitigation control implementation
• Created standard operation procedure documentation and playbooks.
• Created reports based on findings during events and incidents.

Network Engineer

Confidential

Responsibilities:

• Configure Cisco Routers, Firewalls, and Switches for network security
• Configured Cisco WAPs through controllers and command line
• Create wireless heat maps using Cisco Prime
• Troubleshoot installation and configuration issues onsite
• Linux/Unix administration
• Utilization of bash, shell, and expect scripts for network automation and batch updates.

Network Engineer

Confidential

Responsibilities:

• Monitored Cisco ASA and Palo Alto firewalls
• Out of box setup for Cisco ASA and Palo Alto firewalls
• Configured ACLs for Cisco ASA and routers
• Proficient in white boarding
• Supported environment with 10,000+ end users
• Layer 3 Router and Switch configuration
• Escalation point for network and security related issues from the field
• Trained field techs on Cisco networking and security devices
• Set the baseline for network devices for the field
• Performed IP refresh throughout the network
• VMware server monitoring through V-center
• Assisted the server team with deployment of Citrix and troubleshooting from network standpoint
• Manage DHCP and DNS through management system
• Monitor network device health through WhatsUp Gold

Senior Network Engineer

Confidential

Responsibilities:

• Escalation point for Windows related issues
• Escalation point and subject matter expect for network and security related issues
• Perform out of box setup and installation for network and security devices (Cisco ASA, Sonicwall,Fortigate,Juniper)
• Performed firewall configuration conversions to and from Cisco ASA
• Built and troubleshot VPN tunnels
• Cisco routing and switch configuration (series)
• Configured firewalls with NAT policies and firewall rules
• Configured firewalls with ACLs
• Troubleshot wireless issues
• VMware server monitoring through V-center
• Performed VMware ESXi installation
• Installed virtual instance of Sonicwall GMS server in VMware
• Make recommendations to customers for infrastructure modifications
• Monitored status of Sonicwalls with Sonicwall GMS
• Escalation point for Exchange and Windows server role issues (DHCP,DNS,TS,RRAS,AD)

Network Engineer/Systems Administrator

Confidential

Responsibilities:

• Performed administration of Windows Server (2000,2003, and 2008)
• Troubleshot end user issues with Windows (XP,Vista,7)
• Troubleshot end user issues with Linux (Red Hat, CentOS)
• Troubleshot end user issues with Unix (MAC OS X)
• Implementation of Windows,Linux,and Unix operating systems and softwares.
• Ran scripts in bash,shell,and terminal
• Configured NAT policies and access rules for firewalls (Sonicwall, Cisco ASA5500, Gnatbox)
• Configured IPS and IDS on Sonicwalls and Cisco firewalls
• Setup site to site VPN tunnels on Cisco ASA and Sonicwall firewalls.
• Configured ACLs for Cisco ASA to improve network security.
• Configured switches (Cisco 2900 and 3700 series, Dell Procurve, HP Openmanage)
• Configured Cisco routers
• VMware ESXi upgrade from 4.1 to 5
• VMware server monitoring through V-center
• Performed troubleshooting and configuration on wireless routers and access points as well as security appliances.
• Assisted users with installation and configuration of Citrix applications
• Administration and configuration of Windows Servers (AD,Exchange,RRAS,Terminal Services,DHCP,DNS)
• Assisted medical practices with EMR and EHR software
• Assisted Medical practices with becoming HIPAA compliant
• Setup and deploy Anti-Virus packages (Symantec Endpoint Protection, Microsoft Forefront, Trend Security Console)
• Worked with 3rd party vendors to troubleshoot software issues (Allscripts,Shoretel,Pervasive,Landtech,NextGen,Misys)
• Performed specialized setups to comply with vendor specifications.
• Performed administration and configuration of virtual servers (Hyper-V and Vmware)
• Performed administration and configuration of VOIP (Shoretel)
• Performed ISP cutovers by using subnetting,NAT rules and setting up LAN interface
• Performed quality assurance and installation of software and documented processes.
• Assisted users with Microsoft Active Sync (Android and Apple)
• Administration of users with Blackberry through BES.
• Worked with team of engineers to complete multiple projects

Field Network/Wireless Tech Tier 2/Help Desk Tier 2

Confidential

Responsibilities:

• Assisted customers with network issues on Windows 2000,XP,and Windows 7
• Assisted customers with network issues on Linux (Ubuntu, Red Hat)
• Perfomed diagnostics of modems and their connectivity
• Setup and configured wireless networks
• Worked with team of engineers to complete multiple projects
• Configured Cisco, D-Link, Netgear, and Belkin routers
• Troubleshot setups with VOIP
• Assisted customers with issues in regards to resolving IP addresses
• Troubleshot internet connections with DSL and Cable
• Performed quality assurance and installation of software and documented processes.

Field Tech/Network Tech

Confidential, Atlanta, Ga

Responsibilities:

• Performed administration of Windows Server (2000,2003, and 2008)
• Troubleshot end user issues with Windows (XP,Vista,7)
• Troubleshot end user issues with Linux (Red Hat, CentOS)
• Troubleshot end user issues with Unix (Mac OS X)
• Installed and troubleshot IP phones
• Performed virus and malware removal
• Implementation of Windows,Linux,and Unix operating systems and softwares.
• Performed reimaging of windows machine
• Configured Cisco 2900 and 3700 series switches
• Reformatted hard drives
• Assisted data center with IBM Blade servers
• Installed and troubleshot client software
• Mapped and networked printers
• Worked with team of engineers to complete multiple projects
• Assisted teachers with Microsoft Exchange issues: POP3,IMAP,SMTP
• Assisted NOC with switch configurations
• Performed quality assurance and installation of software and documented processes.

Customer Service Representative

Confidential, Kennesaw, Ga

Responsibilities:

• Utilized applications through a citrix interface
• Handled customer calls
• Provided network support for my team.
• Provide help desk support for my team
• Troubleshot LAN configurations of computers and network devices
• Provide Tier II technical support for customers
• Provide Tier II troubleshooting for mobile hardware and software
• Assisted customer with account issues

Contract Technician

Confidential, Atlanta, Ga

Responsibilities:

• Installed switches
• Installed wireless routers and access points
• Mapped printers to computers
• Assisted data center with IBM Blade servers
• Performed administration of Windows Server (2000,2003, and 2008)
• Troubleshot end user issues with Windows (XP,Vista,7)
• Troubleshot end user issues with Linux (Red Hat, CentOS)
• Troubleshot end user issues with Unix (Mac OS X)
• Formatted drives
• Performed system diagnostics
• Implementation of Windows,Linux,and Unix operating systems and softwares.
• Demonstrated the use of new softwares and hardwares
• Worked with team of engineers to complete multiple projects
• Assisted teachers with Microsoft Exchange issues: POP3,IMAP,SMTP
• Assisted NOC with switch configurations
• Performed quality assurance and installation of software and documented processes.

Logistics Technician

Confidential, Alpharetta, GA

Responsibilities:

• Maintained logistics database and manipulated data on a server using MySQL
• Made adjustments to the logistics website using Javascript and PHP.
• Tested software applications for mobile enterprise devices.
• Worked with team of engineers to complete multiple projects
• Scripted data into the database using SQL.
• Performed upgrades to the software of mobile enterprise devices
• Diagnosed mobile enterprise devices hardware
• Troubleshoot LAN/WLAN networks
• Performed configuration and troubleshooting of routers and access points.
• Set up wireless networks

Electronics Specialists

Confidential, Peachtree City, GA

Responsibilities:

• Troubleshooted PCs
• Formatted Disk Drives
• Provided networking technical support
• Installed software and hardware
• Troubleshoot LAN/WLAN networks
• Performed configuration and troubleshooting of routers and access points.
• Performed virus removals
• Set up wireless networks
• Provided customer support via telephone
• Performed quality assurance and installation of software and documented processes.