Account Manager Resume Wilmington, DE - Hire IT People

PROFILE

Experience in computerized high-speed banking production environment, collections, customer service.
Recipient of “Outstanding Performance on Remittance Processing” and “Top Performer” for Outstanding Achievement in Customer Service from 2000 to 2004.
Legal and insurance account management in finance environment.
Reliable and efficient computer operator focused on achievement of business-critical needs.
Analytical and problem-solving skills.
Highly organized, creative and resourceful in issue identification and resolution.
Adaptive and flexible in a demanding business and fast-paced environment.
Excellent interpersonal skills, confident and poised in customer service interactions.

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE
Account Manager, Finance Department, 2009 - 2011
Managed extensive portfolio of car loans in accounts receivables department using loan ledger accounting software. Monitored large portfolio of accounts receivable loans; handled insurance claims and accounts. Communicated with customers to obtain daily account information for Automatic Clearing House payment withdrawal; led face to face meetings with clients to review and update account information for residence, employment, bank account information. Analyzed credit reports and accessing Accurint and White Pages to locate defaulting customers. Handled legal accounts resulting in Chapters 7, 11, 13 bankruptcies and prepared for lawsuits.

Confidential,Wilmington, DE
Auditor, 2007 - 2008
Managed discrepancy resolution for packages using bar code technology in revenue recovery department for height, width, length and Hazmat packages, ensuring paperwork implemented under state and federal guidelines.

Confidential, Wilmington, DE
Transport Operator, 2004 - 2006
Operated computerized, high-speed Unisys Image System which captured images of bank transactions and posted data to customer accounts through a Pass 1 and Pass 2 automated process. Demonstrated cross-training in balancing reconciliation, data entry and dispatching bank statements to customers. Printed bank statements, transferred bank related files from main server to computer room for daily processing. Trained new operators and assumed supervisor’s responsibilities. Ensured accuracy of computerized transmissions for deposits of all branch activity.

Confidential, Wilmington, DE
Senior Transport Operator I, 1999 2004
Operated high-speed computerized Bank Tec Image System to deposit and process credit card payments through a Pass 1 and Pass 2 automated process. Managed and validated documentation flow of daily deposits, missing and free items, data entry and reconciliation. Trained and mentored other transport operators while continuing to gain experience in other functions in the computerized, high-speed banking production environment.

EDUCATION: Confidential

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Account Manager Resume

Wilmington, DE

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