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Program Management And Technology Delivery Leader Resume

New York, NY


  • Flexible and inspiring leader and director with management experience, business acumen, and diverse knowledge of technologies and project management.
  • Track record of leading project success. Collaborative leadership style, proactive approach, and keen ability to effectively translate complex programs into tangible work streams.
  • Strong executive presence with operational understanding; capable of blending big - picture viewpoints with tactical considerations to inspire, build trust, and achieve record growth.
  • Established project management office (PMO) for Confidential (CT Small Business), including management coaching and SCRUM agile methodologies. Drove operational effectiveness via program delivery.
  • Optimized business process to impact revenue. Engaged stakeholders and secured investment from business cases; direct end-to-end implementation of strategic initiatives for project delivery. Demonstrated understanding of full software development lifecycle (SDLC).


  • Information Technology Compliance
  • Strategic Planning & Risk Oversight
  • Project & Program Management
  • Global Resource Management
  • Team Coaching & Leadership
  • IT Governance & Controls
  • Process Improvements
  • Contract Negotiations
  • Change Management
  • Agile Methodologies
  • Business Analysis


Microsoft Office Suite; Visio; TFS 2015; JIRA; Confluence; SharePoint; Agile; SCRUM; RAD; Waterfall; SQL; Eloqua; Sendgrid; ALM -NewRelic; Salesforce-SaaS; JD Edwards ERP;.NET4.5; MicroServices; Telerik; DRUPAL; PHP; Google Analytics; Adobe Analytics; JavaScript; HTML; CSS; XML; infrastructure principles; cloud; Artificial intelligence


Confidential, New York, NY

Program Management and Technology Delivery Leader


  • Stood up formal agile development based PMO, which included defining IT governance, performance metrics, change management policies, operating practices, roles and responsibilities, and documentation to support product development initiatives to manage high profile business systems projects.
  • Managed programs executed by globally distributed agile teams of 65+ resources, which included serving as mentor and advisor on project prioritization, resource allocation, and operational effectiveness.
  • Established IT controls that supported strategies to ensure rapid product development by facilitating adoption of Continuous Development Continuous Integration (CD/CI) principles. Implemented concepts of “build architecture in,” “build quality in” and “build security in” methodologies to improve time to market and increase ROI.
  • Oversaw and maintained internal audit accountability to ensure PCI, GDPR compliance, and security requirements were met across portfolio of business systems, including ecommerce enabled website ct.wolterskluwer.com.
  • Provided visibility via metrics driven project status (key decisions, dependencies, issues, risks) on standard cadence through status reporting as part of work stream reviews and management.
  • Managed $6M multi-stream/multiyear digital transformation program delivering scalable ecommerce enabled website and other customer facing applications, as well as complex email campaigns based on data driven micro-services architecture. Effort resulted in revenue of $5M/year and cost savings of $1M/year.
  • Collaborated with and led cross-functional teams, including product development and marketing to execute strategic initiatives to create new customer business management and compliance application used by 62,000 clients. Solution developed with 360-view in collaboration with marketing, product, sales and service operations.

Confidential, New York, NY

Sr. Program Manager


  • Defined product roadmaps for intranet, project management processes, IT Controls and communication standards using metrics driven dashboards.
  • Led full project lifecycle using agile methodology in collaboration with 20+ stakeholder groups.
  • Managed development of tools and delivery of application that included customer facing capabilities and integrations.

Confidential, New York, NY

Project Manager & Technical Consultant


  • Managed all phases of $1.5B document imaging and management system implementation using SharePoint 2007 and EMC Captiva. Managed and mitigated risks and developed contingency plans in event of unforeseen circumstances.
  • Conceptualized strategies, policies, and standard operating procedures and change management plans.
  • Prepared project plans, including statement of work (SOW), project charter, schedule communication plans, resource management plan and risk management plan to facilitate engagement at all organizational levels.
  • Engaged stakeholders to elicit business requirements and technology team to elicit functional requirement by analyzing business application data across business processes to help client determine consolidation approach across all geographic locations within United States.
  • Developed Communication and Risk management plans, SOW, cost estimates, forecasting mechanisms and contracts.
  • Conceptualized and instituted strategies to improve document management system performance by 500 man-hours.
  • Managed IT Infrastructure setup and performed data analysis of result sets, achieving 99% accuracy.

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