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Apprentice Electrician Resume

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Chicago, IllinoiS

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SUMMARY:

A results - driven and tactful helpdesk manager with multifaceted experience in support of software, hardware and operating systems. Expertise in information technology focusing on desktop support, hardware and software deployments, LAN/WAN configuration, operating system migration, and customer service. Leverages broad-based communication abilities in reducing complex concepts and conveying technical information to a variety of audiences. Demonstrates exceptional problem solving and strategic thinking skills while completing multiple projects under tight time constraints. Proficient in writing code and scripts in various programming and scripting languages.

TECHNICAL SKILLS:

  • NT, Windows 2000, Windows XP professional and Home, Windows 98, Mac OS X, Mac OS 9, SQL database, XML, Oracle Ticketing system, IIS, Altiris, Avaya phone system, Peregrine ticketing system, Blackberry support, CRM support, Empower Mortgage software, Office 98, Office 2000, AS400 Administration, Novell Client 4.90, GroupWise 5, Oracle, Siebel, Terminal Services Client access, Lotus Notes, Deffinity phone switch, Helpdesk Infradesk, Track IT Proprietary, Checkpoint VPN, Visio, ACD call systems, CC MIS (Nortel Northern Telecom Admin Access), Microsoft Lync, Success Factors
  • Remedy, MS Outlook, Internet Explorer, Netscape, TCP/IP, Palm Pilot, Dialup networking, AT&T Dialer, Sprint Dialer, PC Anywhere, Dameware, VNC Viewer, Touchpoint Administration, Peoplesoft Administration, Host On Demand (Plus), SAP Administration, Magic Ticketing system, Ace Card Administration, Printer Setup, Hardware Installation, Jack Activations, MS NetMeeting, IDEN Radio Software Service, Adobe Acrobat 7.0, TN Host, MS Project, VPN, Lucent Centre Vu, HTML, Outlook Express, WS FTP Pro, Dreamweaver 3, ADSL, Cayman Router, Enternet 300. SMS implementation and installation. (In progress of study of A+ and Network + certifications)

EXPERIENCE:

Confidential, Chicago, Illinois

Apprentice Electrician

Responsibilities:

  • Installed and connected various types of light fixtures, switches, receptacles, smoke detectors and wiring configurations within a residential environment.
  • Exhibited safe work practices and executed assigned tasks in accordance with OSHA standards
  • Responsible for inventory of supplies for each job site.
  • Wired and setup above and in-ground swimming pools equipment and lighting receptacles.

Confidential, McHenry, Illinois

Technical Sales Consultant

Responsibilities:

  • Supported sales team in pre-sales function.
  • Created technical documents sent to external customers to describe needs for running system.
  • Approved and discussed with external customers’ needs and infrastructure to ensure best fit for both parties.
  • Collaborated with sales team, sales management, product management and development to create plan for continuing to drive sales and opportunity for sales team.
  • Trained sales team.
  • Carried out hardware and technical specifications for servers
  • Ensured wireless and network support for customer sites and global support of software and equipment.
  • Performed hardware configuration and testing, as well as Oracle ticketing system operation and configuration.
  • Oversaw web-based software support and configuration as well as SQL and XML based software support.
  • Tested and implemented new processes for sales initiatives.
  • Led Macintosh and Windows support.

Help Desk Technician

Confidential

Responsibilities:

  • Supported external customers with support for operation of current Destiny Software as well as legacy Circulation +/ Catalog + software.
  • Carried out phone support for customers working different shifts between hours of 6 am and 6 pm CST.
  • Helped customers with functionality questions as well as errors or crashes of Follett systems.
  • Oversaw variety of operating systems and hardware configurations to ensure customer access to system.

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