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Implementation Launch Trainer Resume

Atlanta, GeorgiA


Business Systems Analyst and SaaS Implementation Project Manager with 10+ years of experience helping healthcare organizations identify and correct gaps in operations related to patient accounting and clinical software systems. Well - versed in change management aspects of configuring, implementing, and launching SaaS tools as well as creating documentation to supplement on-boarding and training of new systems and processes for end users and system administrators. Led or analyzed 150+ implementations on or before deadlines and under budget.


  • Project Plan Creation
  • Time and budget management
  • Agile Environment
  • C - Level Relationships
  • IDX
  • Misys
  • GMPS
  • DDE
  • OBR
  • Antrim
  • Labscope
  • SOFT
  • Medifax
  • Emdeon
  • Avality
  • Navinet
  • Nextgen
  • EPIC
  • Cerner
  • Confidential
  • Microsoft Suite
  • CRM software


Confidential, Atlanta, Georgia

Implementation Launch Trainer


  • Installed Office360 on all mobile devices and created easy to understand visual training aides to support adoption strategy
  • Provided remote support to 40 field office users and 60 users in a classroom setting and online video web conferencing
  • Created test cases and gathered financial data from previous year’s fiscal period to import into client’s mobile devices
  • Facilitated weekly on-site and remote (online) trainings via WebEx / GoTo Meetings with 70 users per session

Confidential, Plantation, Florida

Business Analyst / Implementation Analyst


  • Redesigned and automated client filing system which made files easy to access and available to remote teams
  • Was allotted 2 weeks to configure and test system; completed this in 12 days which made more time for training / adoption
  • Designed training curriculum for system administrators & end users; developed a dashboard to monitor efficiencies / issues
  • Developed and obtained approval of the business requirements documentation for client’s daily workflows and processes

Confidential, Florida

Business Analyst / SaaS Implementation Lead


  • Created BRDs, BFPs, and documented workflow elements of the integration before desired completion date
  • Designed the workflow that linked data from legacy systems into new systems so that all data was accessible in one place
  • Created visual process flows using Visio and simplified data, user workflow, and clearly articulated user responsibilities
  • Given 3 months and $50,000 budget to configure, test, and train users; accomplished all tasks and goals within 2 months

Confidential, Livonia, Michigan

Business Analyst


  • Conducted weekly updates with COO and Director of Finance on project status; project was completed on time
  • Used statistical data to query claims data; identify billable claims and payments from insurers that were once unidentifiable
  • Cleaned up $3M in Medicare & Medicaid backlogged EDI claims; reduced receivables by 60%
  • Applied $1.2M in electronic Medicare & Medicaid payments to patient accounts missing identifiers (claim / account number)

Confidential, Ozark, Missouri

Implementation Consultant / Project Manager


  • Automated claim submission processes and redesigned client workflows to increase submission totals
  • Worked with the development team to design process improvement workflow plans that increased efficiency by using SaaS
  • Provided healthcare accounting (general ledger charges) systems training to corporate accounting and billing administrators
  • Integrated financial data from legacy systems and completed entire revenue cycle in Vision financial software

Confidential, Knoxville, Tennessee

Senior Implementation Consultant


  • Converted all 40 physician practices to Nextgen software; previously the offices were using Medpro software
  • Created test cases, provided Agile metrics, and led collection team in cleaning up past due balances & resubmitting claims
  • Developed workflows for accounts receivable, payables, and charge entry teams; increased claims submissions by 50% MoM
  • Provided post go-live training and support before permanently transitioning clients to the account management team

Confidential, Raleigh, North Carolina

Implementation Analyst


  • Completed the design configuration, testing (multiple facilities) within less time than the client actually planned for
  • Received senior management’s sign-off and approval on test cases / scenarios created
  • Provided on-site support and training during the go-live process and then transitioned client to application support team
  • Decreased payment receipt times from government and commercial payers by 20% from 55 days to 45 days

Confidential, New York, New York

Senior Implementation Consultant


  • Facilitated training session of Nextgen software (financial and clinical) in a classroom format of up to 60 participants
  • Supported client accounts by troubleshooting break-fix issues, configuring software and creating test cases
  • Analyzed workflows and made recommendations that increased efficiency in patient accounting/revenue cycle departments
  • Met with Director of Finance and billing managers to give weekly updates on various stages and aspects of the project

Confidential, Florida

Business Systems Analyst


  • Facilitated the scheduling, follow-up, and task tracking / management between various teams within the organization
  • Created issues log; communicated status of related issues to management team and resolved 111 issues prior to go-live
  • Served as the main point of contact for regional data gathering and managed the updates made to systems draining manuals
  • Led integration team in transferring data from outpatient facilities, system reflex testing, and creation of test cases

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