SUMMARY:

Business Systems Analyst and SaaS Implementation Project Manager with 10+ years of experience helping healthcare organizations identify and correct gaps in operations related to patient accounting and clinical software systems. Well - versed in change management aspects of configuring, implementing, and launching SaaS tools as well as creating documentation to supplement on-boarding and training of new systems and processes for end users and system administrators. Led or analyzed 150+ implementations on or before deadlines and under budget.

PROFICIENCIES:

• Project Plan Creation
• Time and budget management
• Agile Environment
• C - Level Relationships
• IDX
• Misys
• GMPS
• DDE
• OBR
• Antrim
• Labscope
• SOFT
• Medifax
• Emdeon
• Avality
• Navinet
• Nextgen
• EPIC
• Cerner
• Confidential
• Microsoft Suite
• CRM software

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Implementation Launch Trainer

Responsibilities:

• Installed Office360 on all mobile devices and created easy to understand visual training aides to support adoption strategy
• Provided remote support to 40 field office users and 60 users in a classroom setting and online video web conferencing
• Created test cases and gathered financial data from previous year’s fiscal period to import into client’s mobile devices
• Facilitated weekly on-site and remote (online) trainings via WebEx / GoTo Meetings with 70 users per session

Confidential, Plantation, Florida

Business Analyst / Implementation Analyst

Responsibilities:

• Redesigned and automated client filing system which made files easy to access and available to remote teams
• Was allotted 2 weeks to configure and test system; completed this in 12 days which made more time for training / adoption
• Designed training curriculum for system administrators & end users; developed a dashboard to monitor efficiencies / issues
• Developed and obtained approval of the business requirements documentation for client’s daily workflows and processes

Confidential, Florida

Business Analyst / SaaS Implementation Lead

Responsibilities:

• Created BRDs, BFPs, and documented workflow elements of the integration before desired completion date
• Designed the workflow that linked data from legacy systems into new systems so that all data was accessible in one place
• Created visual process flows using Visio and simplified data, user workflow, and clearly articulated user responsibilities
• Given 3 months and $50,000 budget to configure, test, and train users; accomplished all tasks and goals within 2 months

Confidential, Livonia, Michigan

Business Analyst

Responsibilities:

• Conducted weekly updates with COO and Director of Finance on project status; project was completed on time
• Used statistical data to query claims data; identify billable claims and payments from insurers that were once unidentifiable
• Cleaned up $3M in Medicare & Medicaid backlogged EDI claims; reduced receivables by 60%
• Applied $1.2M in electronic Medicare & Medicaid payments to patient accounts missing identifiers (claim / account number)

Confidential, Ozark, Missouri

Implementation Consultant / Project Manager

Responsibilities:

• Automated claim submission processes and redesigned client workflows to increase submission totals
• Worked with the development team to design process improvement workflow plans that increased efficiency by using SaaS
• Provided healthcare accounting (general ledger charges) systems training to corporate accounting and billing administrators
• Integrated financial data from legacy systems and completed entire revenue cycle in Vision financial software

Confidential, Knoxville, Tennessee

Senior Implementation Consultant

Responsibilities:

• Converted all 40 physician practices to Nextgen software; previously the offices were using Medpro software
• Created test cases, provided Agile metrics, and led collection team in cleaning up past due balances & resubmitting claims
• Developed workflows for accounts receivable, payables, and charge entry teams; increased claims submissions by 50% MoM
• Provided post go-live training and support before permanently transitioning clients to the account management team

Confidential, Raleigh, North Carolina

Implementation Analyst

Responsibilities:

• Completed the design configuration, testing (multiple facilities) within less time than the client actually planned for
• Received senior management’s sign-off and approval on test cases / scenarios created
• Provided on-site support and training during the go-live process and then transitioned client to application support team
• Decreased payment receipt times from government and commercial payers by 20% from 55 days to 45 days

Confidential, New York, New York

Senior Implementation Consultant

Responsibilities:

• Facilitated training session of Nextgen software (financial and clinical) in a classroom format of up to 60 participants
• Supported client accounts by troubleshooting break-fix issues, configuring software and creating test cases
• Analyzed workflows and made recommendations that increased efficiency in patient accounting/revenue cycle departments
• Met with Director of Finance and billing managers to give weekly updates on various stages and aspects of the project

Confidential, Florida

Business Systems Analyst

Responsibilities:

• Facilitated the scheduling, follow-up, and task tracking / management between various teams within the organization
• Created issues log; communicated status of related issues to management team and resolved 111 issues prior to go-live
• Served as the main point of contact for regional data gathering and managed the updates made to systems draining manuals
• Led integration team in transferring data from outpatient facilities, system reflex testing, and creation of test cases