IT Field Technician Resume

SUMMARY:

Responsible, motivated student with positive attitude looking to start a career in computer technology.
My10+ years in customer service will contribute to positive client relations and my ability to multi - task will increase productivity.
CompTIA A+ Certified

SKILLS/ COURSEWORK:

Network Security
Installing operating systems
Configuring servers and network operating systems
Ethical hacking
Microsoft Word 2010
Microsoft Excel 2010
Microsoft Access 2010
Microsoft Outlook 2010
Microsoft PowerPoint 2010
Microsoft Windows (95, 98, XP, Vista, 7, 8, 8.1)
Microsoft Server (2008 R2, 2012 R2)
Computer repair skills
64 wpm typing speed
10 years customer service/ public relations experience
Mathematician who is great with numbers and sales
Team-player and great team-builder; very efficient working alone also
Ability to multi-task in a fast-paced, high-pressured environment and execute important quick-second decisions successively
Administrative/ office managment skills

EXPERIENCE:

Confidential

IT Field Technician

Responsibilities:

Set up user accounts in Active Directory Domain Services; utilized CentraStage, Autotask, Office 365, IBackup, and Shadow
Protect to perform daily account management tasks; provided remote assistance and help desk services via computer and phone; installed operating systems; fixed slow PC performance; configured user permissions; installed new drivers; created virtual machines; re-encoded video files with Handbrake; performed a data recovery drill; rebuilt domain trust relationships; performed service checks in Event Viewer and Performance Monitor

Confidential, Waterbury, CT

Supervisor

Responsibilities:

Manage team of 20 employees; complete data entry on Microsoft Excel and compare analytical data relating to market research numbers; interview 20+ clients per shift; construct surveys; analyze market research data; conducting new employee interviews for employment; desk work; heavy cleaning

Confidential, Norwich, CT

Editor

Responsibilities:

Managed team of 35 staff members to provide quality customer service to over 12, 000 clients; wroteedited, and published articles; organized advertising promotions; executed daily social media tasks; increased sales from 500 monthly clients to 12, 000 monthly clients in less than 1 year

Confidential, Ledyard, CT

Associate Trainer

Responsibilities: