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It Field Technician Resume

SUMMARY:

  • Responsible, motivated student with positive attitude looking to start a career in computer technology.
  • My10+ years in customer service will contribute to positive client relations and my ability to multi - task will increase productivity.
  • CompTIA A+ Certified

SKILLS/ COURSEWORK:

  • Network Security
  • Installing operating systems
  • Configuring servers and network operating systems
  • Ethical hacking
  • Microsoft Word 2010
  • Microsoft Excel 2010
  • Microsoft Access 2010
  • Microsoft Outlook 2010
  • Microsoft PowerPoint 2010
  • Microsoft Windows (95, 98, XP, Vista, 7, 8, 8.1)
  • Microsoft Server (2008 R2, 2012 R2)
  • Computer repair skills
  • 64 wpm typing speed
  • 10 years customer service/ public relations experience
  • Mathematician who is great with numbers and sales
  • Team-player and great team-builder; very efficient working alone also
  • Ability to multi-task in a fast-paced, high-pressured environment and execute important quick-second decisions successively
  • Administrative/ office managment skills

EXPERIENCE:

Confidential

IT Field Technician

Responsibilities:

  • Set up user accounts in Active Directory Domain Services; utilized CentraStage, Autotask, Office 365, IBackup, and Shadow
  • Protect to perform daily account management tasks; provided remote assistance and help desk services via computer and phone; installed operating systems; fixed slow PC performance; configured user permissions; installed new drivers; created virtual machines; re-encoded video files with Handbrake; performed a data recovery drill; rebuilt domain trust relationships; performed service checks in Event Viewer and Performance Monitor

Confidential, Waterbury, CT

Supervisor

Responsibilities:

  • Manage team of 20 employees; complete data entry on Microsoft Excel and compare analytical data relating to market research numbers; interview 20+ clients per shift; construct surveys; analyze market research data; conducting new employee interviews for employment; desk work; heavy cleaning

Confidential, Norwich, CT

Editor

Responsibilities:

  • Managed team of 35 staff members to provide quality customer service to over 12, 000 clients; wroteedited, and published articles; organized advertising promotions; executed daily social media tasks; increased sales from 500 monthly clients to 12, 000 monthly clients in less than 1 year

Confidential, Ledyard, CT

Associate Trainer

Responsibilities:

  • Trained new employees and managed staff of 40+ employees

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