Career Services Associate Resume

SUMMARY:

Seasoned technical writer, editor, and content developer with experience authoring manuals, instructions, help systems, software documentation, policies and procedures, and marketing materials. Team player capable of working independently as well as collaborating cohesively with product teams, subject matter experts, external and internal clients, and executive leadership using project management, project planning, and product development cycles.

SOFTWARE AND TOOLS:

Adobe Acrobat Pro
DITA
Adobe FrameMaker
Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Adobe RoboHelp
Arbortext
JIRA
MadCap Flare
Microsoft Office
Microsoft Windows
Sharepoint
Techsmith Snagi

WORK EXPERIENCE:

Career Services Associate

Confidential

Responsibilities:

Created resumes and cover letters for clients.
Contacted and coordinated with community partners and businesses to advertise Confidential ’s services.

Firearms Outfitter

Confidential

Responsibilities:

Completed background checks and federal forms for FBI and ATF use.
Outfitted customers with firearms and shooting accessories.
Processed federal firearms transfer forms and firearms transactions.
Fitted scopes and accessories to customer firearms.
Cleaned, assembled/disassembled, and inspected new and used firearms.

Freelance Technical Writer

Confidential

Responsibilities:

Conducted market research and created content for online storefronts.
Authored FAQs (Frequently Asked Questions), employee guidelines, and policies.
Edited/revised Air Safety Investigators: Using Science to Save Lives - One Crash at a Time, by Alan Diehl, Ph.D.
Edited and revised soon-to-be released novel by same author.
Wrote and revised resumes and cover letters for job seekers.
Wrote and revised Fellowship applications for graduate students.

Technical Writer

Confidential

Responsibilities:

Worked with software engineers on Agile project planning and development.
Refined project processes, policy, and procedures using SharePoint, intranet, and Jira.
Developed user guides, online help files, screenshots, and graphics for B2B banking software.
Authored marketing material for banking services and software.
Owned documentation plans for projects.
Coordinated documentation efforts between engineers, project managers, and tech writing team.

Contract Technical Writer

Confidential

Responsibilities:

Collaborated on in-depth product manuals for advanced medical equipment and disposables.
Authored, distributed, and revised engineering change orders.
Planned, prioritized, and maintained user assistance material.
Crafted documentation to meet higher standards for medical professionals and the Confidential .

Contract Technical Writer

Confidential

Responsibilities:

Developed step-by-step PowerPoint tutorials for Learning Management System Migration.
Developed digital content for instructional use.
Drafted university communications regarding LMS migration project.
Crafted promotional video script.
Created instructional documentation for faculty.

Substitute Teacher

Confidential

Responsibilities:

Specialized in Special Education.

Customer Service Representative

Confidential

Responsibilities:

Wrote and designed software, hardware, and website instructions for faculty, staff, and students.
Provided phone and in-person technical support to employees and guests.
Researched and selected equipment and software for department procurement and use. Analyzed existing equipment for best use, proper maintenance, and replacement scheduling.
Owned policies and procedures for HR processes.

Technical Writer/IT Support Consultant

Confidential

Responsibilities:

Edited/revised instructional documentation for new web-based ticketing system.
Aided in ticketing system research, development, and testing.
Provided phone, email, and chat support for university staff, faculty, and students.
Managed service orders and installation information for telecom services.

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