Resume Placement Specialist Middletown, DE - Hire IT People

SUMMARY:

Computer Operator with over 15 years experience seeking an IT support position, which will utilize my widespread knowledge and skills.

SKILLS:

Proficient with Microsoft Word, Excel, and Outlook. Experience with multiple ticketing systems to include: Heat, Trackit and Tivoli Service Request Manager.

EXPERIENCE:

Confidential, Middletown, DE

Placement Specialist

Responsibilities:

Interview and in - process candidates for Confidential fulfillment centers in the tri-state area.
Compile and run reports for management and corporate office.

Confidential, Wilmington, DE

Logistics Technician

Responsibilities:

Performed all duties related to asset management in a Tier 4 core data center.
Worked closely with project managers and coordinated decommissions and new asset installs.
Maintained spare parts and cable supply inventory.
Handled all magnetic media and performed tape processes in a multi-library, large-scale data center.

Confidential, New Castle, DE

Operations Support Technician

Responsibilities:

Monitored and operated control consoles of computer systems, network facilities, and all attached peripheral equipment. Optimized system utilization by adjusting system resources in order to meet Service Level Agreements.
Detect, analyzed and resolved routine computer production processing problems.
Escalate problems according to procedures.
Maintained effective lines of communication with all members of the IS department as well as customers.
Operated Confidential Cut sheet printers and distributed reports.

Confidential, Newark, DE

Computer Operator

Responsibilities:

Monitored multiple systems, (186) between five operators in an OS/MVS, AS400, and AIX environment.
Performed daily procedures on systems.
Monitored all peripheral equipment associated with systems.
Operated multiple IBM 3800 printers.
Maintained and updated procedural databases on all client systems.

Confidential, Dover, DE

Computer Operator

Responsibilities:

Responsibilities included monitoring batch jobs, system back-ups, printing reports, and tape management.
Performed helpdesk duties for AS/400 system users.

Confidential, Lincoln, RI

Confidential Service Coordinator / Lead TechniciaN

Responsibilities:

Responsible for the installation, maintenance, and software upgrades of 1350 slot machines at three Confidential venues.
Other duties included training and supervision of 8 technicians.
Train track personnel n the basic operation of terminals and functionality of games.
Maintain database for preventive maintenance schedules and parts inventory.
Assisted in the installation and training of personnel at four venues in West Virginia.

Confidential, Dover, DE

Advanced Computer Operator

Responsibilities:

Moved from lottery operations to video lottery operations to assist in the start-up of video gaming in Confidential .
Responsibilities varied from maintaining terminal database to setting up video laboratory and testing software on all slot machine vendors in the state.
Other duties included running financial reports for the state lottery.
Facilitate software upgrades for all vendors.
Design, installation and maintenance of communication systems at three Confidential casinos.

Confidential, Dover, DE

Computer Operator

Responsibilities:

Maintaining help desk for lottery retailers, trouble-shoot and ensure the smooth operation of lottery terminals in the state.
Dispatch technicians when needed.
Responsible for the daily processing of games and day end accounting utilizing a RISC/6000 AIX computer system.
Other duties included running financial reports for the state lottery.
Trained employees in Arizona and Maryland in the daily operations of their new facility; also organized and trained help desk personnel in both states.

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Placement Specialist Middletown, DE

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