SUMMARY:

Skilled technical professional seeking employment opportunity that will enable me to utilize my ability to handle multiple, complex technical issues while providing excellent customer service; as well as leveraging technology to meet business goals and objectives.

TECHNICAL SKILLS:

MS Windows 9X/NT/2000/XP/2003/Vista/7/2008R2/8, SQL Server 05/08/12; Desktop/Laptop/Server hardware break/fixing; Active Directory; LAN/WAN/WLAN networks; SAN/NAS, Virtual Tape Libraries; MS Clustering; DB Mirroring; CIFS and NFS; Data ONTAP; Remedy; Web Development; Symantec/McAfee Desktop and Infrastructure Mgmt Solutions; Public Key Infrastructures/Certificate Authority Implementation\Administration; MS Office; Lotus Notes/MS Exchange 2000/’03/’07; Routing and Switching, Cisco PIX firewalls, VPN Clients and Concentrators; VMware ESX/ESXi server, vCenter, vSphere, vMotion, Workstaion and Player; VDI implementation and support; MS Virtual Server/Hyper - V/Citrix Presentation Server; MS SharePoint (WSS 2.0/3.0 and MOSS 03/07/10); MS SharePoint Designer, Symantec BKExec/Endpoint Encryption Manager/Endpoint Protection; Blackberry Enterprise Server/Good Messaging Server; HIPAA\HITECH\FISMA\FEDRAMP\NIST controls & compliance; Confidential Personnel/Healthcare/Pharmacy Systems; DISA Information Assurance; DIACAP Certification & Accreditation; ATO Sustainment; POAM; Gold Disk, Tenable/ACAS, Retina and SCAP security scanners; Scripting installations, configurations and automating tasks, Facilitating Training and Developing Curriculum; Project Mgmt; Vendor Mgmt and Negotiating, Budget Development and Mgmt, Handheld/Tablet support (Palm, Blackberry, Smartphones and iPads).

PROFESSIONAL EXPERIENCE:

Confidential

Information Assurance Engineer

Responsibilities:

• Designed, tested and supported custom secure operating systems, application security and database security to include Microsoft Windows XP, Server 2003, Windows 7, Server 2008 R2, MS SQL Server 2005/2008/2012
• Provided direct customer support on-site and remotely to both Confidential and private sector clients and customer facing support to internal Technical Support Engineers and Field Service Engineers.
• Designed and implemented a simulated Confidential environment to operate and test within, as well as both a local and domain level PKI enabled environment for Confidential Common Access Card (CAC/SmartCard) authentication testing.
• These environments incorporated both physical and virtual (ESXi) infrastructures which operated within the corporate infrastructure on a segmented and firewalled subnet.
• Provided design and implementation assistance in order to create both the Confidential lab and the Design Validation Testing (DVT) lab as well as to allow the existing QA labs to test all Confidential authentication models required by the Confidential .
• Maintained security compliance and conducted monthly security assessments of the entire system suite utilizing multiple vulnerability scanning tools to include DISA Gold Disk, Retina, Application Detective Pro, DISA SCC and Nessus.
• Implemented DISAs Host Based Security Suite (HBSS) in accordance with DISA Field Security Operations specifications for testing, custom policy creation, and to provide customer configuration/implementation guidance on product deployment and usage inside the customer environment.
• Acted as SME for internal groups as well as when providing guidance directly to customers regarding the implementation/configuration of Group Policies and network security.
• Maintained the security posture of all systems and applications through an Information Assurance Vulnerability Management (IAVM) plan which required the review and updating/patching of all systems/applications for which security vulnerabilities were identified as well as assessing the potential for impact to the features and functionality of the product and testing the product suite to ensure no adverse effects were observed.
• If vulnerabilities were identified and no patch/fix was available I was responsible for developing a mitigation strategy to include a Defense-In-Depth approach to achieve an acceptable level of risk.
• Installed, administered and supported two Confidential systems in a secure configuration to provide patches/updates for all applicable Microsoft products as well as third party updates for Parata software for Confidential and retail customers.
• Oversaw two Security Support Engineers, assigned work items and provided mentoring as the IA Team Lead.

Confidential

Sr. IT Systems Engineer

Responsibilities:

• Executed, designed, implemented, and supported an internal IT infrastructure to support several geographically separated R&D departments of a medium-sized organization, in conjunction with the corporate IT department.
• Documented processes, requirements, and designs per business specifications utilizing a standardized process.
• Worked with the Software Development/Engineering group to provide SME guidance related to database systems and network communications.
• Managed FTP server including software and hardware changes.
• Worked with change control board to design and implement hardware and software changes following a standard change control process as necessary to meet business needs.
• Installed, configured and maintained 150+ Windows 2003/2008 servers.
• Configured, maintained, and optimized VDI deployment, vCenter, VMware ESXi server as well as MS Hyper-V environments.
• Proactively monitored infrastructure, and provided desired management reports regarding system disk space, errors, uptime and performance issues.
• Troubleshot and administered NetApp FAS3020C to include resizing volumes, creating LUNS, aggregates and working with iSCSI.
• Documented, configured and managed backup of servers, databases and other critical data stores; and performed recovery operations as necessary.
• Contributed to the design, configuration, management and troubleshooting of Cisco-based network switches, routers and firewalls.
• Performed root cause analysis for both application and system performance issues.

Confidential

Information Technology Consultant

Responsibilities:

• Provided support for multi-office international organization to include assessment of existing IT infrastructure and support staff.
• Managed and supported Cisco ASA firewall, Cisco Call Manager and Unity systems, Cisco POE telephones, multiple 100+ Windows 2003 and 2008 servers, NetApp FAS270c appliance and Symantec End Point Protection; as well as reviewing project plan for the deployment of MOSS 2007 and migration of existing SharePoint (WSS 2.0 and 3.0) farms into MOSS 2007 while preserving metadata.
• Administered VMware ESX HA and ESXi environments including building and implementing servers, migrating systems between hosts and implemented MOSS 2007 farm.
• Acted as Active Directory SME reviewing current infrastructure and recommending changes to increase efficiency as well as functionality.
• Provided on-call support in rotation with other IT support staff members.

Confidential

Asset Manager & Systems Analyst

Responsibilities:

• Performed asset discovery and management for enterprise infrastructure. Created asset management database to facilitate the tracking and reporting of assets. Allocated equipment to better leverage existing assets. Administrated and upgraded McAfee ePolicy Orchestrator server and managed VirusScan on over 4500+ clients.
• Repaired McAfee agent and VirusScan installations and troubleshot other issues impacting the security posture of systems as well as issues preventing systems from reporting back to the ePO server. Collaborated with Information Assurance group to create ePO policies in compliance with organizational policies and implemented these policies to various system groups including software development, scientific research and the datacenter including 2000+ servers.
• Acted as Confidential SharePoint administrator, encompassing 100+ sites and subsites.
• Designed, developed and deployed new Enterprise Wide Information Technology Services site including migration of pre-existing content and metadata; managed workflows and created custom workflows to provide additional functionality and leveraged web parts to meet business objectives.
• Performed duties as required in role of Configuration Management secretariat as well Engineering Review Board secretariat.
• Assisted in the design/functional requirements proposal for a Configuration Management Database for the Institute.
• Provided senior level support and guidance to 9 systems administrators ranging from mid to senior level.
• Utilized Remedy ticket tracking system, as well as several proprietary applications.
• Ensured systems were Confidential compliant.
• Performed packaging using Wise Packaging Studio to package multiple third party software updates together into one silent install as required.
• Provided 24x7 on call support on a rotating schedule, and indirectly supported over 2500 end-users/client systems.
• Supported NetApp filers to include the 940 and 3020 series systems running DATAOntap 7.2.3.

Confidential

Information Technology Consultant

Responsibilities:

• Supported 120 local and remote users in a technical services manager role.
• Administered and supported MS Exchange 2003 with a front-end and back-end setup, Blackberry Enterprise Server 4 with 90 blackberry users, Good Messaging Server, Symantec Enterprise Antivirus server and clients, Citrix Metaframe Server setup as two servers in a farm with many published applications.
• Maintained SOX compliance as required across the organization.
• Supported IBM/Dell desktops/laptops and HP servers.
• Supported and administered nationwide multi-site WAN network connected with leased lines or IPSEC tunnels.
• Managed vendor relationships including purchasing and negotiating.
• Assisted in the development and management of the departmental budget.
• Acted as technical lead to additional full time technical professional to include coordinating daily schedule, assigning projects, setting goals, coaching/mentoring, providing upper-tier support, and technical training.
• Administered Life-Size video teleconference equipment and Codian video bridge.
• Served as technical lead in the acquisition of a third party company to include the creation of Active Directory domain trust relationships, integrating messaging systems and networks, and transition of voice/data services.
• Provided 24x7 support on a rotating basis.

Confidential

Information Technology Systems Specialist

Responsibilities:

• Supported 30 local and remote users.
• Administered and supported Active Directory, MS Exchange 2003, MS Outlook XP/2003, Windows XP, and MS Office XP/2003/2007.
• Supported mixed hardware environment with equipment from several vendors.
• Administered 53 servers running MS Windows 2003/Red Hat Linux, and 55 workstations running 2000/XP/Vista.
• Managed multiple locations w/site-to-site IPSEC tunnels. Provided support/maintenance for all printers/faxes/scanners/copiers.
• Developed and managed company extranet/intranet and external web presence including search engine optimization.
• Ensured 99.9% uptime of all systems and adherence to MIS policies.
• Created and maintained standardized images for each department.
• Supported PBX/PBX-Hybrid voice systems.
• Acted as SME for VMware/ESX needs to both internal users and company customers.
• Managed all consulting, purchasing and vendors, as well as employee training.
• Assisted with application packaging utilizing Wise Packaging Studio, also provided Q&A services for the development and testing teams.
• Provided direct customer support if any problems arouse in the areas of networking, hardware, software or VMware.

Confidential

Information Technology Consultant

Responsibilities:

• Launched and operated private consulting company providing IT support services to business and consumer clients.
• Supported multiple clients and provided expert level guidance and support in a wide range of areas from IT budgeting and technical document, to deskside support, end user support services, server administration, DHCP/DNS deployment and Active Directory deployment.
• Managed projects on behalf of clients and when necessary worked and coordinated outside support/services.
• Interfaced with personnel on all levels in business environments as well as a wide range consumers.
• Provided anti-malware services to clients to include keylogger, trojan, spyware, adware, virus and other malware removal and prevention through implementation of proactive monitoring and protection software.

Confidential

Mid-Atlantic Regional IS Administrator

Responsibilities:

• Delivered support for 60 local and remote users, as well as provided upper-tier support for remote Division IS staff.
• Provided support for Windows Server 2000, Lotus Notes, Windows 2000/XP, MS Office 2000/03, Adobe Photoshop, Blackberry Enterprise Server, McAfee ePO server and more.
• Supported HP laptops/desktops, printers/copiers, PDA’s/Blackberry’s, Cisco routers/switches, HP/Dell servers.
• Troubleshot, maintained, supported and upgraded the LAN/WAN.
• Provided support to the Architectural Support Center w/CAD applications to include supporting of AutoCAD and CAD based/utilized applications.
• Developed and maintained internal web sites/databases.
• Managed, supported and maintained Active Directory and multiple group policy objects.
• Implemented a no cost asset management and web based help desk system.
• Managed IS ordering, vendor negotiating, and personnel training. Supported A/V equipment, Polycom VTC equipment.
• Performed video capturing/editing.
• Worked directly with regional recruiting/training programs and developed web based candidate submission and approval process as well as video courses for distance learning on DVD.