Administrative Facilitator Resume Marietta, GA - Hire IT People

SUMMARY:

8+ years experience in Customer Service in diverse industries including retail, telecommunications, energy and utilities
Background includes management, customer/employee conflict resolution, training, scheduling, and interviewing
Strong work ethic demonstrated by successful record of excellent performance while simultaneously working two jobs
Work effectively as a team member and individual contributor
Excel in fast - paced, multi-tasking environments

WORK EXPERIENCE:

Confidential, Marietta, GA

Administrative Facilitator

Responsibilities:

Coordinated between branch administrative office team, field employees,estimating team and branch management regularly.
Planned and facilitated teaching and learning for grades K-5.
Set conditions for curriculum, designed solutions and implemented plan designed for keeping the group positive and on track of academic goal and achievement.
Performed all administrative duties including managing and preparing documents, reports, and information as requested.
Formed mutual trust relationships with students and staff to foster a safe environment to engage in meaningful learning and exceeding academic goal and achievement.

Confidential, Marietta, GA

Account Manager

Responsibilities:

Serve clients and visitors welcoming, greeting, and directing them appropriately while maintaining a safe and clean area while complying with procedures, rules and regulations.
Maintain continuity among work teams by documenting and communicating irregularities and contributing to team effort by accomplishing related results as needed.
Managing document control including change orders, billing, field production tracking, purchasing documentation and contract administration.
Manage and ensure production of our high quality service at all times.

Confidential, Dunwoody, GA

Customer Service Manager

Responsibilities:

Ensured optimal customer service storewide while supervising and scheduling approximately 50 associates at the check-out registers, layaway/customer service desk, and on the sales floor.
Served as the “go-to” manager for resolving customer issues and employee conflicts.
Created and maintained well-stocked merchandising displays in all departments including electronics, hardware, lawn and garden, housewares, paper goods, stationery, toys, food, clothing, and jewelry.
Interviewed and trained new employees on store policies and procedures and administered performance reviews.
Managed cash supply throughout shift by supplying cash as needed to maintain adequate reserves in the registers and reconciling receipts for end-of-shift reporting to Accounting.
Ensured safety of customers and employees through consistent compliance with all health and safety regulations.
Promoted to layaway/customer service desk after three months as sales associate.

Confidential, Atlanta, GA

Verifications Representative

Responsibilities:

Achieved rapid promotion to Verifications Representative through exceptional job performance as a qualifier in a high-volume call center.
Qualified potential clients for program that helped them manage their credit and become debt-free by negotiating repayment plans and lower interest rates with 150+ banks.
Verified and recorded customer information to ensure accurate database information prior to closing of contract.

Confidential, Atlanta, GA

Relocation Advisor

Responsibilities:

Confirmed orders for new service placed with utility companies and expanded services provided to other industries for relocating customers.
Worked in fast-paced call center that connected consumers to home services and utility providers.