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Administrative Facilitator Resume

Marietta, GA

SUMMARY:

  • 8+ years experience in Customer Service in diverse industries including retail, telecommunications, energy and utilities
  • Background includes management, customer/employee conflict resolution, training, scheduling, and interviewing
  • Strong work ethic demonstrated by successful record of excellent performance while simultaneously working two jobs
  • Work effectively as a team member and individual contributor
  • Excel in fast - paced, multi-tasking environments

WORK EXPERIENCE:

Confidential, Marietta, GA

Administrative Facilitator

Responsibilities:

  • Coordinated between branch administrative office team, field employees,estimating team and branch management regularly.
  • Planned and facilitated teaching and learning for grades K-5.
  • Set conditions for curriculum, designed solutions and implemented plan designed for keeping the group positive and on track of academic goal and achievement.
  • Performed all administrative duties including managing and preparing documents, reports, and information as requested.
  • Formed mutual trust relationships with students and staff to foster a safe environment to engage in meaningful learning and exceeding academic goal and achievement.

Confidential, Marietta, GA

Account Manager

Responsibilities:

  • Serve clients and visitors welcoming, greeting, and directing them appropriately while maintaining a safe and clean area while complying with procedures, rules and regulations.
  • Maintain continuity among work teams by documenting and communicating irregularities and contributing to team effort by accomplishing related results as needed.
  • Managing document control including change orders, billing, field production tracking, purchasing documentation and contract administration.
  • Manage and ensure production of our high quality service at all times.

Confidential, Dunwoody, GA

Customer Service Manager

Responsibilities:

  • Ensured optimal customer service storewide while supervising and scheduling approximately 50 associates at the check-out registers, layaway/customer service desk, and on the sales floor.
  • Served as the “go-to” manager for resolving customer issues and employee conflicts.
  • Created and maintained well-stocked merchandising displays in all departments including electronics, hardware, lawn and garden, housewares, paper goods, stationery, toys, food, clothing, and jewelry.
  • Interviewed and trained new employees on store policies and procedures and administered performance reviews.
  • Managed cash supply throughout shift by supplying cash as needed to maintain adequate reserves in the registers and reconciling receipts for end-of-shift reporting to Accounting.
  • Ensured safety of customers and employees through consistent compliance with all health and safety regulations.
  • Promoted to layaway/customer service desk after three months as sales associate.

Confidential, Atlanta, GA

Verifications Representative

Responsibilities:

  • Achieved rapid promotion to Verifications Representative through exceptional job performance as a qualifier in a high-volume call center.
  • Qualified potential clients for program that helped them manage their credit and become debt-free by negotiating repayment plans and lower interest rates with 150+ banks.
  • Verified and recorded customer information to ensure accurate database information prior to closing of contract.

Confidential, Atlanta, GA

Relocation Advisor

Responsibilities:

  • Confirmed orders for new service placed with utility companies and expanded services provided to other industries for relocating customers.
  • Worked in fast-paced call center that connected consumers to home services and utility providers.

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