Technical Account Manager/Implementation Architect Resume Thornton, CO - Hire IT People

SUMMARY:

Operations, Strategic Planning, Systems Design, SecurityInformation Technology catalyst with 20+ years’ experience.
Uniquely skilled at leveraging IT and business acumen to reach corporate objectives.
Record of excellence in delivering complex domestic and international projects in: infrastructure/systems design, operations, security, consulting, disaster recovery, project management and systems administration.
Proven ability to hear customer needs and establish solutions within allocated budgets and timeframes.

PROFESSIONAL EXPERIENCE:

Confidential, Thornton, CO

Technical Account Manager/Implementation Architect

Responsibilities:

Manage technical accounts worth $32M revenue ensuring consistent services are delivered.
Implementation Architect for $8M Infrastructure/Private Cloud, build utilizing VCE vBlocks, 10Gb infrastructure (Cisco Nexus, Checkpoint, F5 LTM/GTM), Oracle Exadata/Exalogic, EMC Isilon, in a Confidential multi - site configuration.
Led Automation and Orchestration project utilizing VMware vRealize Suite to deliver self-serve portal to customer.
Maintain deep technical knowledge of multiple technologies within a customer’s environment, including network, security, systems administration, disaster recovery, and storage management services.
Helped grow account from $79K MRR (Monthly Recurring Revenue) to $940K MRR over a 5 year period
Proud to be nominated to receive multiple peer to peer A-Star awards yearly.
Manage customer’s disaster recovery processes and facilitate testing.
Ability to understand and support new technology and lead teams to implement and in corporate with customer environments.

Confidential, Louisville, CO

Technical Operations Manager

Responsibilities:

Directed Confidential e - commerce / CIS operations team.
Exceeded stated uptime goals. Ensured consistent deployment of hardware, software and internally developed code.
Developed and tested disaster recovery plans.
Represented team at member conferences and technical meetings.
Responsible for department capital and expense budgets.
Re-architected/ proposed /negotiated and built Cable industry s e-commerce platform to enable 500% growth while producing a $250K operating savings per year.
Managed and maintained infrastructure, negotiated contracts for secure e-commerce systems processing 500 million+ transactions/year and producing revenue of over $75 million/year for member companies.
Established/managed Service Desk incorporating ITIL practices into policies and procedures to ensure reliable, consistent customer/user interactions while meeting all SLAs.
Managed Data Warehouse, including reporting platform incorporating SSRS.
Managed operations team to provide operation support for both internal and external customers.

Confidential, Carlsbad, CA

Information Technology Director, Chief Security Officer

Responsibilities:

Created IT department for startup-company.
Conducted recruitment, training and development of IT staff.
Supported both internal and external customers.
Researched, recommended and negotiated contracts for company’s internal systems and external data center.
Designed/Built/Managed SaaS infrastructure for startup-company, providing environmental compliance software to Fortune 500 clients.
Developed and implemented policies and procedures for information security that met Confidential standards.
Managed staff to support internal IT customers. Ability to wear multiple hats and perform to a high standard.
Orchestrated relocation of company offices; coordinated seamless transition to new location(s).