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Technical Account Manager/implementation Architect Resume

Thornton, CO

SUMMARY:

  • Operations, Strategic Planning, Systems Design, SecurityInformation Technology catalyst with 20+ years’ experience.
  • Uniquely skilled at leveraging IT and business acumen to reach corporate objectives.
  • Record of excellence in delivering complex domestic and international projects in: infrastructure/systems design, operations, security, consulting, disaster recovery, project management and systems administration.
  • Proven ability to hear customer needs and establish solutions within allocated budgets and timeframes.

PROFESSIONAL EXPERIENCE:

Confidential, Thornton, CO

Technical Account Manager/Implementation Architect

Responsibilities:

  • Manage technical accounts worth $32M revenue ensuring consistent services are delivered.
  • Implementation Architect for $8M Infrastructure/Private Cloud, build utilizing VCE vBlocks, 10Gb infrastructure (Cisco Nexus, Checkpoint, F5 LTM/GTM), Oracle Exadata/Exalogic, EMC Isilon, in a Confidential multi - site configuration.
  • Led Automation and Orchestration project utilizing VMware vRealize Suite to deliver self-serve portal to customer.
  • Maintain deep technical knowledge of multiple technologies within a customer’s environment, including network, security, systems administration, disaster recovery, and storage management services.
  • Helped grow account from $79K MRR (Monthly Recurring Revenue) to $940K MRR over a 5 year period
  • Proud to be nominated to receive multiple peer to peer A-Star awards yearly.
  • Manage customer’s disaster recovery processes and facilitate testing.
  • Ability to understand and support new technology and lead teams to implement and in corporate with customer environments.

Confidential, Louisville, CO

Technical Operations Manager

Responsibilities:

  • Directed Confidential e - commerce / CIS operations team.
  • Exceeded stated uptime goals. Ensured consistent deployment of hardware, software and internally developed code.
  • Developed and tested disaster recovery plans.
  • Represented team at member conferences and technical meetings.
  • Responsible for department capital and expense budgets.
  • Re-architected/ proposed /negotiated and built Cable industry s e-commerce platform to enable 500% growth while producing a $250K operating savings per year.
  • Managed and maintained infrastructure, negotiated contracts for secure e-commerce systems processing 500 million+ transactions/year and producing revenue of over $75 million/year for member companies.
  • Established/managed Service Desk incorporating ITIL practices into policies and procedures to ensure reliable, consistent customer/user interactions while meeting all SLAs.
  • Managed Data Warehouse, including reporting platform incorporating SSRS.
  • Managed operations team to provide operation support for both internal and external customers.

Confidential, Carlsbad, CA

Information Technology Director, Chief Security Officer

Responsibilities:

  • Created IT department for startup-company.
  • Conducted recruitment, training and development of IT staff.
  • Supported both internal and external customers.
  • Researched, recommended and negotiated contracts for company’s internal systems and external data center.
  • Designed/Built/Managed SaaS infrastructure for startup-company, providing environmental compliance software to Fortune 500 clients.
  • Developed and implemented policies and procedures for information security that met Confidential standards.
  • Managed staff to support internal IT customers. Ability to wear multiple hats and perform to a high standard.
  • Orchestrated relocation of company offices; coordinated seamless transition to new location(s).

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