We provide IT Staff Augmentation Services!

Resume

Senior Staff Application Operations, EngineeR

SUMMARY:

Senior Manager / Operations Manager/ Consultant with a history of success in financial, strategic and executive business leadership contributing to the accelerated growth and turnaround of projects and programs for world - class corporations in IT, operations, banking, telecommunications, academic, automotive and business consulting industries. Recognized as a seasoned, decisive and results oriented leader with the ability to harness skills and dynamic drive to initiate change, mobilize resources, generate and synthesize ideas, set plans into motion and bring them to closure. High integrity, energetic leader known for ability to envision and create successful outcomes in complex situations. Diverse functional expertise with a strong commitment to driving for positive results, compliance, and profit and market-share growth.

EXPERTISE AREA:

  • Strategy & Business Planning
  • Innovative Solutions
  • New Systems Implementation
  • Training & Recruiting
  • Structured Deployment
  • High Value Vendor & Partner Alliances
  • Contract Negotiations
  • Customer Satisfaction
  • Best Practices & Process Improvement
  • Organization Development
  • Analysis & Consulting
  • Budget Development & Management

PROFESSIONAL EXPERIENCE:

Confidential

Senior Staff Application Operations Engineer

Responsibilities:

  • Created, audit and restructure of the current operating processes, policies and procedures
  • Implementation of strong change & release management controls & the creation of operations policies/best practices
  • Launched and managed the system access controls as well as launched the Super User Community Initiative for Amber Road software
  • Partnered with the Confidential Healthcare logistic team to initiate the ITC volume migration for Life Sciences & Healthcare IT businesses onto the corporate platform by 2016.
  • Responsible for 24/7 IT support.

Operations Manager

Confidential

Responsibilities:

  • Provide assistance in solution planning and estimating of programs and projects.
  • Managing Risk both offshore and domestic functional teams to ensure that Risk applications are fully supported 24/7.
  • Responsible for monitoring Standard & Poor’s data feed to IRIS for credit risk reporting.
  • Responsible for successful monthly, quarterly and year-end financial reporting close operations including monthly Executive de-brief.
  • Recognized by senior leadership for improving the Confidential business certification/close process.
  • Recognized by senior leadership for setting new expectations and improving processes for client issue resolution, delivery and reporting.

Confidential, Ann Arbor, MI

Senior Managing Consultant

Responsibilities:

  • Program Manager for the Confidential & Confidential Alliance Data Warehouse Consolidation with $285 Million budget.
  • Managed implementation of new Confidential Energy Business Web Portal.
  • Appointed by Senior Partner to develop Business revenue case for the launching of new data warehouse products, extensions and services.
  • Selected by Senior Partner to lead design, development and testing team in two global locations for provision of Assets and Accelerators for Information Management Foundation.
  • Created project reporting templates for off-shore project teams and introduced project reporting standards.
  • Managed off-shore development teams.

Confidential, Livonia, MI

Vice President, Product Revenue Manager

Responsibilities:

  • Appointed by Confidential to upgrade the Fidelity Touchpoint Confidential / Financial application that allowed for excessive interest calculations.
  • Selected by Confidential to execute the Disaster Recovery Project for the Fidelity Touchpoint Confidential / Financial application.
  • Selected by Confidential to manage the Confidential acquisition project.
  • Tracked service fees ensuring product portfolio profitability.

Confidential, Livonia, MI

Vice President, Business Principal

Responsibilities:

  • Addressed the need for standardization and control of record processes across Confidential to reduce operation costs.
  • Actively negotiated with vendors to reduce cost for hardware, software and time and materials for the Corporate Records Management Program
  • Negotiated a $15 Million hardware/software agreement with a major vendor for information management.
  • Interpreted application of SOX, GLBA, HIPPA and the Federal Rules of Civil Procedure ensuring governmental compliance.
  • Acted as Program Manager for the Human Resources Payroll, Time Management, Health & Welfare Program that encompassed 33 Projects with $35 Million budget.
  • Negotiated $300K software contract for the Confidential enterprise-wide physical records tracking initiative.
  • Directed Records Management Program (13 Projects) with $13 Million budget.
  • Served as Project Manager for Enterprise-Wide Internet Explorer Upgrade Project with 400+ Applications and $1.2 million-dollar budget.
  • Appointed by Confidential Human Resources to assume accountability for a Retirement Services & Stock Purchase Plan Conversion with a cost of $2.3 Million.
  • Implemented the Information Protection & Destruction Program enterprise-wide.
  • Created a 5-year return on investment (ROI) model leading to the approval of the Corporate Records Management Program with a cost savings of $9 million dollars
  • Guided and directed a project team for the creation and the implementation of the eDiscovery workflow to reduce legal and information storage costs and the development of Enterprise Search.

Confidential, Livonia, MI

Vice President, Business Principal

Responsibilities:

  • Partnered with General Counsel and a respected law firm Miller Canfield to assist in the creation of the Discover Reference Guide for Confidential Legal to assure that process and standards were being met during discovery procedure.

Confidential, Detroit, MI

Senior Information Technology Services Project Manager

Responsibilities:

  • Revived and implemented a failing enterprise-level Lotus Notes/Domino Disaster Recovery project.
  • Acted as Project Manager for the MS Outlook to Lotus Notes Conversion

Confidential, Detroit, MI

Associate Director Scholarships & Financial Aid

Responsibilities:

  • Increased enrollment though the collaboration of the Offices of Admissions, the Bursar, and the Financial Aid office.
  • Reduced staff operations costs by outsourcing a portion of the financial aid call center activities.
  • Improved customer service through staff assessment, realignment and training including staff morale by establishing relationships through improved communication techniques.
  • Identified fundamental management issues to improve the performance of client services while reducing cost.

Confidential, Southfield, MI

National / Branch Project Manager, Global Service & Account Manager

Responsibilities:

  • Led and turned around a failed project for the implementation of a call center for Bank One and the installation of over 100 ISDN T1.5s (Effecting 1,500 employees) that would cover the states of Michigan, Ohio, Arizona and Texas.

Confidential, Flat Rock, MI

Senior Facilitator/Program Manager

Responsibilities:

  • Managed the shipping operations for both Confidential dealers including US- Based production facilities.
  • Lead the Vehicle Off Road ( Confidential ) program - Ford Probe & the Customer Assistance Program (CAP) Confidential - US & International.
  • Profitability review for service parts.
  • Supplier/Contract Management.
  • Created & presented C - level presentation materials.

Hire Now