Summary
Contributing towards the growth of the organization and expect the same from the organization in the growth of my career, with more than 10 years of experience as IT Manager. Willing to relocate anywhere at my own expenses if necesary.
EMPLOYMENT HISTORY
Career Level: Manager / supervisor
Role: IT Systems Manager and General Manager
Company: Confidential,
Dates
May 2009 – Present
Confidential,Arica, Chile
May 2009 - Present Systems Manager and General Manager
* Opened 5 new offices in Peru and Bolivia.
* Directed and coordinated all teams to manage and implement each one of the 5 projects from start to finish.
* Designed, implements, and supports system and system peace of mind in both Home windows and Linux atmosphere.
* Active Directory.
* VMware cluster with a SAN
* Work on enviroments with more than 100 users, 40 PCs, on different locations and different countries, with more than 20 Servers, most Windows 2003/2008 Servers, 80% are virtual VMWare ESX, 20 POS.
* Provide 24/7on-call support for I.T. matters as required to ensure the smooth running of the Company operations.
* Created, administered & maintained SQL Server Databases (Production, Development, Test and Staging Env.) for various groups such as Developer, QA, DA, User etc. and ensured the Availability of the Database Server in a 24X7 Environment.
* Coordinated and props up day-to-day operation: adds customers, monitors user accounts, and offers user training and tech support team for user problems.
* Kept system documentation, including licenses, user manuals, software and hardware inventory, security entries, and diagrams.
* Good understanding of audit methodologies, risk and control frameworks.
* Perform IT Audit in an Internal Audit environment.
* Planed, build, support, and gaze after both internal Enterprise and Production conditions.
* Implemented upgrades to servers installs and configures software and hardware.
* Planed, keeps and supports server-attached IT assets to make sure overall availability and reliability.
* Maintained IT Help-desk atmosphere, server and desktop patch management.
* Maintained corporate Anti-virus infrastructure, corporate SharePoint infrastructure.
* Desktop and Server backup and restore implements methods for disaster recovery where needed.
* Monitored usage, capacity, and gratification of servers liaises with customers and/or suppliers to deal with problems and alterations in needs.
* Provided technical guidance and training, used other departments to supply a general 99.999% accessibility to enterprise and production services.
* Configure new hardware, install and update the software packages.
* Repaired a range of peripherals, including input devices like keyboards, mice, and scanners, Handled desktops, mainframes, computers, laptop and hand held.
* Reclaimed output devices such as displays, printers and speakers.
* Look into the data storage devices and Ensure timely back ups are performed and verified appropriately.
* Looked after the networking hardware, including routers, switches, fiber optics, and wireless networks.
* Create and maintain computer networks.
* Look after physical and investigative processes, including technical support.
* Accomplish the job of data recovery and system administration.
* Remove all kinds of snags as well as problems including spy ware and viruses.
* Train new staff. Work with a staff of 60 plus.
* Manage project costs, budgets, staffs requirements.
* Maintain and repair POS system.
* Maintain and repair CCTV system.
Role: IT Systems Manager
Company: Confidential,
Dates
August 2003 – April 2009 ( 5 years 9 months )
Confidential,Miami, USA.
Splendour of the seas, Vision of the seas, Brilliance of the seas.

IT Systems Manager

* Handled desktops, mainframes, computers, laptop and hand held.
* Repaired a range of peripherals, including input devices like keyboards, mice, and scanners.
* Provide 24/7on-call support for I.T. matters as required to ensure the smooth running of Hotel operations.
* Maintained IT Help-desk atmosphere, server and desktop patch management.
* Reclaimed output devices such as displays, printers and speakers.
* Look into the data storage devices and Ensure timely back ups are performed and verified appropriately.
* Looked after the networking hardware, including routers, switches, fiber optics, and wireless networks.
* Provide 24x7 Support for Server, Computers and Network
* Active Directory.
* VMware cluster with a SAN.
* Created, administered & maintained SQL Server Databases (Production, Development, Test and Staging Env.) for various groups such as Developer, QA, DA, User etc. and ensured the Availability of the Database Server in a 24X7 Environment.
* Perform IT Audit in an Internal Audit environment.
* Good understanding of audit methodologies, risk and control frameworks.
* Work on big enviroments with more than 800 users, 300 PCs, on different locations, with more than 100 Servers, Windows 2008/2003/2000 Servers, half of them are virtual servers VMWare ESX, including the Casino Servers and over 200 POS.
* Configure new hardware, install and update the software packages.
* Create and maintain computer networks.
* Monitored usage, capacity, and gratification of servers liaise with customers and/or suppliers to deal with problems and alterations in needs.
* Look after physical and investigative processes, including technical support.
* Accomplish the job of data recovery and system administration.
* Remove all kinds of snags as well as problems including spy ware and viruses.
* Develop, implement, and maintain procedures, policies, and standards to bring an improvement.
* Work intimately with staff members to identify and prioritize the information systems.
* Prepare, test, and maintain a disaster recovery plan for administrative systems.
* Developed and maintained documentation, procedures, security, and training of staff members.
* Maintain professional expertise in administrative computing systems and technology.
* Created a plan to continue to function fast in the case of a network or server failure.
* Maintain a proper communication with users and other operators.
* Provided technical guidance and training, used other departments to supply a general 99.999% accessibility to enterprise and production services.
* Attend meetings, seminars and conferences.
* Maintain updated inventory of all hardware and software.
* In charge of all ITV interactive television systems: Tour sales, Hotel reservations, Movie rentals, etc. Also maintain all servers, Room troubleshooting.
* POS Point of Sale programs and hardware, change prices and menus, control reports, monitored sales.
* CCTV in charge of all the system, replace network cameras, test of all cameras onboard troubleshoot when necessary, monitor that all servers are recording.
* MTN Satellite communications Systems, worked with MTN solving problems.
* C-Band and Sat B communication to ensure the systems is working and troubleshoot when needed.
* Satellite TV systems.
* STCW 95 certfied.

Role: IT Manager
Company: Confidential,Arica, Chile
Dates
August 2001 – July ( 1 year 11 months )
Confidential,Chile.
August 2001- July 2003 IT Manager
* Repair and maintain the computers and servers.
* Provide 24/7on-call support for I.T. matters as required to ensure the smooth running of hotel and Casino operations.
* Configure new hardware, install and update the software packages.
* Provided technical guidance and training, used other departments to supply a general 99.999% accessibility to enterprise and production services.
* Create and maintain computer networks.
* Perform IT Audit in an Internal Audit environment.
* Good understanding of audit methodologies, risk and control frameworks.
* Look after physical and investigative processes, including technical support.
* Accomplish the job of data recovery and system administration.
* Remove all kinds of snags as well as problems including spy ware and viruses.
EDUCATION
Master\'s degree
ADDITIONAL INFORMATION
SYSTEMS Windows NT workstation and server, Exchange 2003/2010 Server , Windows 2000/2003/2008/2010 Server technology user Windows 98, XP and Vista, Linux, UNIX and MSDOS. Windows XP, 2000 Professional, Win7, Active Directory Services 2000/2008, Group Policies VMWare ESX 4.5/5.0. Apple Mac - Desktop/Server, Snow Leopard, OSX, Tiger.

HARDWARE Routers, Switches, Hubs, Backups, Servers, Printer
Workstations, POS, Scanner. Cisco Systems, Mobile devices -Tablet & Blackberry etc. setup & support

SOFTWARE Office Package: Microsoft Word (2007/2010), Microsoft Excel (2007/2010), Microsoft Access (2007/2010), Microsoft PowerPoint (2007/2010), Lotus Notes, IBM AS-400, SAP, Version Control Software (Clearcase / SVN / CVS), OpenAdmin, Open GI, CDL, SSP, Asterisk, OpenVPN, XML & XML Java Parsers (xsd, dtd), Microsoft, Outlook(2007/2010), Macromedia Flash, Adobe Photoshop, Adobe PageMaker, Adobe Illustrator.

NETWORKING AND ADMINISTRATION DNS, WINS, DHCP, VPN, FTP. TCP/IP, WAN/LAN TROUBLESHOOTING, SQL, LDAP, Pgina, Apache, SEliniux, PHP, Mail and all standard servers

WIRELES DEVICES RFID, Bluetooth.