General Manager Resume Birmingham, MI - Hire IT People

SUMMARY:

Highly dedicated and experienced professional with a proven record of accomplishments in general management, medical management, office management, customer service and administration.

AREAS OF EXPERTISE:

Competent in multiple phases of General Management; Administration; Appeals Processing; Customer Relations; Employee Relations; Team Support; Problem Resolution; Project Management; Communications; Time Management and Organization.

EXPERIENCE:

General Manager

Confidential, Birmingham, MI

Responsibilities:

Responsible of the daily operation of the business encompassing all aspects of production, customer service, employee relations, building maintenance, equipment maintenance, purchasing, staffing, and supervision of 16 staff and 4 managers.
Key accomplishments included reduction of hourly staffing resulting in additional revenue; refined production procedures; increase in revenue 2016 vs. 2017; cross training of employees; establishment of employee policies and procedures resulting in efficiencies of time and money.

Confidential

Utilization and Appeals Coordinator, Detroit, MI

Responsibilities:

Utilization Management team; responsible for processing utilization management requests received via fax and mail; inputted pertinent information; recorded in various software systems; managed timelines; researched and prepared appeals for review by the Medical Director and Appeals Manager; processed outcome letters; communicated with providers and members via phone providing accurate information, in a timely manner, while establishing excellent customer relations.

Owner and Operator

Confidential, Northville, MI

Responsibilities:

As owner and operator of a multi - faceted dry cleaning and laundry operation responsibilities included establishing employee standards and practices; organized production operations and schedules; supervised fourteen employees; established all policies and procedures; handled all human resource issues; maintained financial records; resolved customer issues; ordered supplies; managed inventory; managed building maintenance; monitored environmental compliance; monitored State of Michigan licensing requirements; handled accounts receivables, accounts payable, deposits and performed all other duties as necessary.

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General Manager Resume

Birmingham, MI

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