Customer service representative Resume

SUMMARY:

10+ years’ experience - customer service/retail sales. 9 years’ experience - inventory control.
7 years’ experience - call center incoming and outgoing.
Order processing Inventory Control Bilingual English/Spanish Time management Strong interpersonal skills Accounts Receivable
Results-oriented Pleasant demeanor SAP System
Self-directed Customer service-oriented Solimar Print Director
Invoice processing Legal administrative support
Filing and data archiving Strong problem solver.

PROFESSIONAL EXPERIENCE:

Confidential

Customer service representative

Responsibilities:

Inspection of vehicles being returned for damage, mileage and gas.
Verified all cars exiting the gate ensuring that the rental agreement and driver’s license matched.
Occasionally a customer may have a different car than the one they were assigned, I would exchange the cars with the correct vehicle number they now had. status check of all vehicles in the garage.
I ensure that all cars parked in a row are in the system, if not I would add them.

Conduent

Confidential, Wa

Responsibilities:

Provide premier customer service when I receive calls from customers for a wireless provider.
These calls are troubleshooting, line activation, billing, credits, upgrades, and various other tasks. Awarded Employee of the month for September 2017.

Confidential

Legal Assistant

Responsibilities:

Processed legal document ts such as judgments, continuances, dismissals, and proof of service.
Looked for legal entry errors in the system, corrected them when found and notified Corporate if the errors were huge.
Responsible for special tasks from Corporate. researched bankruptcies within a secured online database related to Oportun looking for the “status” of each case.
Strong attention to detail is required and strict confidentiality.
Verified that information in the computer system was up-to-date and accurate.

Confidential

Tech Support

Responsibilities:

Provided technical support for satellite receiver technology such as signal lossvideo and sound related issues, receiver DVR issues etc.
Responsible for troubleshooting
Broadband connectivity related troubleshooting for receiver and internet connectivity/services.
If we cannot resolve such issues, we either replace the receiver or schedule a technician visit.
Responsible for making sales and/or extra services, if the issue was resolved. Keyed all processes into the system upon completion.
Entered detailed notes during each call. This was a high-volume call center.

Confidential

Customer Service Rep

Responsibilities:

Total customer support including billing, programming, credits and limited troubleshooting.
Responsible for sales of products and/or services.
Within the I was 2nd in Confidential 's (customer satisfaction) out of 375 people in the department.
Entered detailed notes during each call.
This was a high-volume call center.

Confidential

Total Care Officer

Responsibilities:

We represented the highest possible customer service for Confidential .
Our responsibilities included resolving customer issues and coming up with the best possible resolutions for them.
We were provided all the tools to accomplish this and had permission to do whatever it took to accomplish this.
We handled our customers n a personal basis, providing the personal touch along with expediting issues for a fast resolution.
Used Excel to track our clients.
This was a high-volume call center.