We provide IT Staff Augmentation Services!

Asbestos Investigator Resume

Birmingham, MI

SUMMARY:

  • Highly motivated, business oriented individual with great multi tasking ability.
  • Effective Business Analyst / Customer Support Representative working with Change Management and Incident activities, metric's gathering, creation, reporting and presentation.
  • Great written and oral communication skills, experience working with Technical teams, end Clients and other support teams in requirements gathering in the areas of Mainframes, Networks, servers, client infrastructure and applications to document business processes / requirements.
  • Strong Microsoft Office Suite - Word, Excel with Formulas and Pivot Table experience, Power Point creation and Outlook.

CORE COMPETENCIES:

  • Change Management
  • Customer Service Support
  • Client Facing
  • Incident / Problem management
  • Requirements Gathering and Documentation
  • Agile Methodology / Sprint’s and Scrum Tasks
  • Metric’s Gathering/Reporting
  • Client and Vendor Liaison
  • Project Management
  • Checkpoint Software license asset SME
  • Hardware Asset Management / Life Cycle
  • ITIL Foundation Certified

PROFESSIONAL SKILLS:

  • Strong Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • SharePoint / WebEx / instant massager.
  • Change and incident tools - Peregrine Service Center, Service Manager, Maximo
  • IMAC BMC Remedy
  • Customer Service
  • SME CheckPoint website license asset management
  • Confidential ADMS Asset tool, Confidential CMDB Red Fish
  • ITIL Foundational V3 Certified
  • Facilitate meetings
  • Project Management
  • Data and Requirements gathering
  • Team Leadership

PROFESSIONAL EXPERIENCE:

Asbestos Investigator

Confidential, Birmingham, MI

Responsibilities:

  • Work with Clients in answering questions about bankrupt trust for Asbestos.
  • Create Excel documents with data collected from Clients.
  • Create monthly metrics for website traffic and metric’s on monthly client intake.

Business Analyst

Confidential, Flint, MI

Responsibilities:

  • Business Analyst for Reporting.
  • Worked along with Developers, QA, Clients to create dispensing, inventory and status reports based on Drugs dispensed by Diplomat
  • Gathered reporting requirements from contracts and clients .
  • Using the Agile Methodology, conducted Sprint Stand-ups, Sprint Planning and kickoffs
  • Provide Customer Support - Questions, issues, incidents.

Confidential

Asset Analyst

Responsibilities:

  • Tracked Laptop and Desktop Assets for the Ascension Health Account for Confidential using Service NOW tool.
  • Created and documented process steps for the asset tracking

Confidential, Pontiac, MI

Confidential Business Analyst

Responsibilities:

  • Customer Service Support
  • Served as the Business Analyst for the Leveraged Network Security Firewall team.
  • Liaison between Management and Engineering / Administrator teams for gathering business requirements and Quality Analysis. Resolving issues, questions in support.
  • Gathered business requirements about SOW and SLA’s to create new metrics reports.
  • Process creation and documentation
  • Monthly metrics for change, incident, and billing.
  • Provided Vendor support. Worked with third party software and hardware vendors
  • Tracked, monitored and maintained hardware and software assets
  • Change Manager. Preparing change, gathering needed approvals, scheduling and making sure changes were compliant with Confidential standards.
  • Gathered data and requirements to support SOW, SLA’s, and management requirements.
  • Security Hardware and Software Asset management, maintenance renewal, new equipment purchasing.
  • Vendor relations analyst for issues, support and yearly renewals.
  • Infrastructure Project Management
  • Quality Assurance for Change Control Procedures,
  • Organized and managed meetings between clients, third party vendors, development teams and analysts on a scheduled basis.
  • Work with a global team. Areas in which I worked with included, Costa Rica, India, Malaysia, Germany.

Confidential

Customer Support Representative, Auburn, MI

Responsibilities:

  • Manage Accounts and support groups within the organization on issues and problem resolution.
  • Provide contract support by monitoring service level metrics and following up with technical support teams to ensure that client contractual obligations have been met
  • Provide leadership/Team Building support by mentoring and training employees to ensure that all group members followed the standard processes and provided consistent support to the clients.
  • Support Project Management with Client Implementations and facilitated small scale implementation projects for existing clients ensuring that deadlines were met and client satisfaction was maintained.

Hire Now