SUMMARY:

• Research and analysis: Utilized statistics to determine voter trends and analyzed factors that may have led to specific election results. Duties included contacting government officials to gather relevant information.
• Created graphs, tables, PowerPoint presentations and reports with the data found
• Provided clerical support to the Director of the INS Parole Branch by greeting and receiving telephone calls, routing and handling controlled correspondence
• Maintained sensitive files, reports, historical records and databases
• Created archives and cataloged sensitive historical documents which included letters and speeches by several Confidential
• Acted as a liaison with Congressional staff members and the public
• Edited documents for material to be distributed at Confidential
• Worked in conjunction with various departments such as programming, help desk and service to ensure continuity of information to clients
• Supported immigration services officers by pre - screening applications and submissions

COMPUTER SKILLS:

Microsoft Word, Oracle, MMIS, Adobe Photoshop, HTML, Excel, Power Point, Unity, Shoretel, MAStermind and D3000

PROFESSIONAL EXPERIENCE:

MUSEUM EXHIBIT CATALOGUER

Confidential, Washington, DC

Responsibilities:

• Assist with cataloguing invertebrates and other scientific specimens related to museum exhibits for Confidential .
• Track and update database.
• Perform tasks as required alongside biologists and researchers in the museum.

PROVIDER SERVICES SPECIALIST

Confidential, Arlington, VA

Responsibilities:

• Assisted qualified child care providers with obtaining subsidized fee assistance for child care for military families.
• Accepted documents using Outlook and uploaded them to the provider’s file accordingly.
• Answered inquiries from the providers, families, and sponsors by phone and through email regarding fee assistance.
• Completed spreadsheet projects using Excel.
• Coordinated with the payment department, family services and the background check department in order to ensure that military families were able to retain high quality, affordable child care whether they were deployed or active duty.

ENROLLMENT SPECIALIST

Confidential, Woodlawn, MD

Responsibilities:

• Created user accounts for consumers using the Confidential web site.
• Entered enrollment eligibility and procedures for individuals and families via electronic file.
• Assisted consumers with enrollment into Medicaid or qualified health care plans.
• Responded to customer inquiries concerning health insurance, tracked online applications, and referred special format cases to the escalation department.

CENTRAL STATIONS MONITOR

Confidential, Bethesda, MD

Responsibilities:

• Monitored and maintained access control for facilities throughout the nation.
• Operated various computer software and communication equipment to ensure continuous access control to corporate and private clients in order to safeguard against security breaches.
• Prioritized and responded to emergency calls that included power outages, fire alarms, medical device failures, silent panic-alarms and duress situations using a computer-aided dispatch system.
• Answered customer inquiries via email, and prepared reports as necessary.

SECURITY PROFESSIONAL

Confidential, Bethesda, MD

Responsibilities:

• Thorough knowledge of security personnel principles, policy and procedures.
• Utilized knowledge of security procedures, theories and principles, security administration programs and counter-measures.
• Provided advice and guidance to colleagues on proper interpretation of laws and their application in specific situations.
• Prepared written correspondence, analyses and reports.
• Analyzed correspondence and prepared responses.
• Wrote reports, including incident reports and narrative analyses.
• Kept detailed log of daily activities.
• Made recommendations for improvements.
• Used a variety of office equipment.
• Provided a wide range of administrative support and assistance to Confidential .
• Managed clerical support and processed requests. Monitored work in progress, and office organization.

OFFICE AUTOMATION CLERK

Confidential, Washington, DC

Responsibilities:

• Supported the Immigration Services Operation process by assisting Officers, managing correspondence, conducting courier services, providing customer support, processing documents, managing and maintaining files, reports, and information systems or databases.
• Supported the Immigration Services Officers by prescreening various applications and submissions by customers for accuracy, completeness of initial supporting documentation, and eligibility for benefits.
• Initiated security checks in accordance with all applicable laws and policies.
• Opened, sorted, and distributed all incoming mail, and maintained logs of all mail received and processed.
• Responded to inquiries using various databases, electronic systems and reports.
• Created physical and electronic case files, filed documents into case files and performed file audits.
• Monitored systems to ensure that they have current case status, including incoming inquiries.
• Performed complex office automation duties requiring different approaches and methods from assignment to assignment.
• Utilized Word, Excel, and proprietary software.

TUTOR

Confidential, Bowie, MD

Responsibilities:

• Provided aid to students with homework in a variety of subjects including mathematics, social studies and test taking techniques.
• Proctored quizzes that aid students with their preparation for the SAT.

TECHNICAL STAFF/INTERN

Confidential, Pasadena, MD

Responsibilities:

• Operated control board for studio and remote programming.
• Monitored audio levels, logged and updated associated data.
• Edited and regulated timing of programs and played public service announcements and commercials where specified.
• Provided off-air support of commercial production and assisted with remote appearances.
• Operated in-studio television cameras and performed other duties as assigned.

NEW CAR SALES

Confidential, Glen Burnie, MD

Responsibilities:

• Established relationships with new customers and showed them how to use the equipment within their newly acquired vehicles following delivery.
• Maintained contact with existing customers through meeting, emails and by phone.
• Advised customers regarding payment options, loans and leasing terms.
• Negotiated delivery and price variations.
• Tracked progress of existing orders.