Service Consultant Resume LANHAM, MD - Hire IT People

SUMMARY:

CompTIA Security+ Certified, results - driven, IT professional with 10+ years’ experience providing customer service, security assessments and analysis.
Adept Confidential resolving complex technical problems.
Experienced in assessing new security laws, policies, and standards to determine system-level impact.
Knowledge of Confidential Risk Management Framework, SP 800 issuances and information system security policies, standards, and procedures.
Recognized for superior oral and written communication skills with the ability to analyze, understand, and convey complex information. Skillful Confidential managing multiple tasks simultaneously while working independently and in team-based environments.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, LANHAM, MD

Service Consultant

Responsibilities:

Responsible for onsite surveys for Prince George County Confidential project
Provider on sight support and server administration. Providing technical support updating security protocol. Installation of Network devices. Installing Patches and system updates. Granting rights and PKI infrastructure and administrating active directory.
Recommending Confidential 800 standards and providing end of life solutions for existing utilities. Setting up infrastructure. Determining FIPS compliance on system utilities. Provide guidance and Maintain Compliance under Confidential guidelines.
Designating Baselines for security protocol and utilizing SEIM tools such as Arc Sight, Wireshark, and Splunk to detect intrusions and monitor system logs.
Utilize Arc Site to collect system data in a medium to large enterprise locations and Municipalities. I respond to system alerts. Mitigate and detect system integrity. Responsible for responding to alerts. Quarantine corrupt files on the server, mitigate drive usage, and replace failed drives.

Confidential, FORESTVILLE, MD

Digital Information Systems Manager

Responsibilities:

Responsible for gathering information systems technical specs and design, software support, and solutions for various products.
Provide training and troubleshooting to clients.
Manage client calls and document issues to escalate to technical support
Create and document POA for the installation and maintenance of computer hardware and software
Ensure the security of an organization’s network and electronic documents
Assess the costs and benefits of new projects and justify funding on projects to top executives
Research new technology and look for ways to upgrade their organization’s computer systems

Confidential, HYATTSVILLE, MD

Service Consultant

Responsibilities:

Served as a Confidential Field Service Professional, accountable for providing assessments, analysis, sales solutions, and client service for managed workwear and facility service programs.
Utilized Sales Logix CRM computer system for territory management, training and development.
Trained and mentored new hires.
Successfully serviced 60 new accounts, inputting client assessments and managing data.
Exceeded 2015 Q4 goals 2,200 by selling a minimum of Confidential least one new account weekly.

Confidential, BELTSVILLE, MD/ATLANTA, GA

Technical Service Advisor

Responsibilities:

Designed parameter defense and RFID access cards
Installed wallet access points, configured security panels
Troubleshoot and solved technical problems for existing clients.
Operated the Salesforce CRM system to document technical risk, requirements and issues.
Collaborated across teams to ensure appropriate usage and most sufficient programs.
Responsible for Data Management. Customized and documented product packages, features and security plans.
Worked directly with clients and internal teams to execute technical specifications and installations.

Confidential, ATLANTA, GEORGIA

Financial Advisor

Responsibilities:

Supported and trained Field Sales Support associates.
Managed distribution requests, product sample orders, product specifications, GPM pricing guidelines, bid competitive product cross-referencing, loyalty agreements, and QA.

Confidential, ATLANTA, GA

Financial Advisor

Responsibilities:

Obtained Series 7 Certification
Responsible for providing solutions that adhere to State and Federal funding laws, policies, and procedures.
Reviewed and addressed client issues providing financial analysis, funding allocations and cost effective calculation solutions.

Confidential, ATLANTA, GA

HELP DESK

Responsibilities:

Tier 1 support and ticket escalation for Confidential & Confidential external customers.
Assisted with system reboots, system restoration, Router troubleshooting and problem resolution
Averaged servicing 80+ calls per day.