SUMMARY

Senior Information Technology professional with dual competencies in Application Development and Software Quality Assurance. Strong track record of matrix-managing cross-functional Business and I.T. teams, including all phases of the system development life cycle (SDLC). Extensive experience working with offshore outsources. Excellent communication, facilitation and negotiating skills. Particularly effective directing evolution of technical and non-technical solutions from concept through implementation, constantly managing needs of customer, team, and project. Core competencies include:

• Strategic Planning & Leadership
• New Product / Service Development
• Productivity & Efficiency Improvement
• Cost Reduction / Avoidance
• Team Management / Team Building
• Facilitation (CPI Brown Belt)

PROFESSIONAL

Confidential,December 2008 - Present
Stony Brook Project Management Plus Certificate Program June 2009 - July 2009

Confidential,Melville NY 1986 - December 2008
Electronic Component and Computer Product Distribution and Services

Directed Corporate Application Systems including Sales, Product, Finance, HR, WMS, Production Support, Small Projects, and Special Projects including SOX, Export Compliance, M & A and Offshore outsourcing relationship. Performed all managerial functions including employee reviews, salary administration, workload assignments, budgeting, training and interviewing.

• Saved $600,000 per year by implementing Arrow's first long term $1.3 million contract utilizing an off-shore model in Bangalore, India, and Hong Kong to support Asia Pacific's Help Desk function and project work.
• Increased efficiency and reduced delivery time 55% by developing Small Project Team designed to fast track projects with guaranteed Operational Level Agreements for internal customers.
• Maximized Arrow's use of flexible sourcing model by serving as Relationship Manager for two outsourcers. Created a seamless interface between internal clients and external consultants resulting in highly organized, cost-effective and efficient development and support teams.
• Balanced 2300+ batch and online production support calls completing 100 projects annually.
• Achieved continuous improvement in exceeding department and internal goals by coordinating teams handling 60% of total application project work.
• Successfully completed $1.2 million dollar project on time and within budget by negotiating with external vendor for integration of Tradesphere Export Compliance system.
• Simplified financial reporting by integrating Khalix Financial Report and Consolidation package to the General Ledger.

Manager Application Development

Oversaw integration of Asia Pacific to North American System. Managed scope of Asia's functional and regulatory business requirements of the AS400 serving 11 countries and data conversion effort. Held monthly steering committee meetings in Hong Kong. Completed project in 2 ½ years. Final solution comprised of a single source code repository accessed by separate LPARS each containing own data repository. Booked $1B dollars first year after implementation, an increase of $400M.

Managed several application areas including Sales, Product, Finance, and HR. Developed Arrows first Scratchpad Quoting System and Technology Inventory Management System (TIMS). Implemented QSP, a COTS Finance solution, and participated in several taskforce initiatives including Programming Center Automation and Arrow's first Sales Desktop System.

Senior Manager Software Quality Assurance

Directed testing of Oracle ERP, web and mainframe applications, as well as server upgrades, network connections, database upgrades, mergers and acquisitions (M & A), business realignments, COTS, and production support. Responsible for $3.2M budget, three Managers and 47 Testing Engineers and Consultants. Performed all managerial functions including employee reviews, salary administration, workload assignments, budgeting, training and interviewing.

• Transformed marginal testing organization perceived as roadblock to success into a relevant, critical component of the SDLC. Assimilated employees and offshore consultants to perform Quality Control and Quality Assurance functions.
• Launched quality-oriented process improvement efforts utilizing CPI initiatives resulting in better project delivery, quality releases to production, and a more stable production environment.
• Optimized cost savings by developing variable resource model engaging two competing offshore vendors for time and material and fixed price contracts.
• Developed methodology to test life cycles of two Oracle ERP implementations (versions 11i and 12i) including all CRP, SIT, UAT, Performance, Load, High availability, RICEW, RTM, and production releases. Architected the structure for defect management, reporting, and entry/exit criteria to program phases. Scrum framework utilized for development and testing of highly customized sales workbench.
• Negotiated 30K reduction in maintenance costs for Mercury Suite of automated testing tools.
• Aligned with business functions to support internal/external auditing Sarbanes Oxley (SOX) compliance by documenting policies and procedures.
• Ensured that the team stayed current in their skill sets, including CSTE and CSQA training through the Quality Assurance institute, as well as formalized training in Quality Center (9.0), QTP, and Load Runner.

Confidential,Westbury, NY 1986 - 1991
Electronic Component and Computer Product Distribution
Director of IT for Sales and Marketing

Confidential, Woodbury, New York 1985 - 1986
System Analyst

Confidential, Hicksville, New York 1983 - 1985
Senior Programmer/Analyst

Confidential, Manhattan, New York 1981 - 1983
Senior Programmer/Analyst

COMPUTER SKILLS

• Software quality assurance automation: Mercury Quality Center, Mercury Quick Test Pro / Load Runner
• Platforms: Oracle ERP 11i / 12i, Mainframe, UNIX, DB2, Windows XP, Web S
• Software management and analysis tools: Microsoft Word, Excel, Access, Project, Mercury Automated Tools, Share Point, Citrix Terminal Server, Visio, Acrobat, Clarity, MKS, Light SQL, COBOL, ASSEMBLER

EDUCATION / PROFESSIONAL DEVELOPMENT

• BBA
• Power and Leadership
• Finance for Non-Financial Managers-
• Gartner Outsourcing Seminars
• CSTE and CSQA educational courses,
• CPI Brown Belt training

CERTIFICATIONS

Certification Computer Programming, Bernard M. Baruch College
Foundation Certification in IT Service Management (ITIL)
Project Management Professional (PMP), Project Management Institute