SUMMARY:

• Comprehensive understanding of financial constraints in the business environment. Strong leadership skills, advanced perspective of business processes and systems ensuring reliable execution of responsibilities.
• Proven track record of delivering affordable and innovative solutions to achieve company’s objectives.
• Excels in prioritizing spending to meet business objectives and developing solutions that improve efficiency.
• Professional with strong experience in project lifecycle management, evaluating products, along with providing effective project planning, process standardization, design, development, monitoring and deployment.
• Experienced utilizing Agile, Waterfall, Stage Gate Review and Enterprise Unified Process methodologies.

AREAS OF EXPERTISE:

• Project Management Systems Implementation Process Improvement
• Client Needs Assessment Application Development Risk Management
• Business Analyst End - User Adoption Budget Oversight /Cost Analysis
• Advanced Excel, Project, Visio, Access, PowerPoint, Word, Cognos, SharePoint, VBA, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Tustin, California

ITSM Service Delivery Advisor

Responsibilities:

• Continual improvement of the IT services, processes and capabilities service assets supported.
• Translate business needs into requirements, process development, and enhancements.
• Conduct research to determine process flaw/root cause and report to management.
• Guided team activities to ensure services are delivered in a timely and agreed upon manner to meet company business and service delivery objectives.
• Increased compliance of service delivery KPIs and service level agreements (SLAs), CA Technologies.
• Monitor and report on department metrics, assuring that target goals are being achieved.
• Ensure knowledge documents are created and maintained in support of service delivery offerings.
• Major contributor in provider selection for Service Desk, Desk-Side Support and Cross Functional Services, including Statement of Work (SOW) development.

Confidential, San Diego, California

IT Project Manager

Responsibilities:

• Implementation of the Deltek Costpoint ERP system in six locations across three states.
• Provided effective systems planning, process standardization, software design and development.
• Established business system processes and methodologies that are robust, reliable and scalable.
• Experience with the Software Development Lifecycle (SDLC) and evaluating software products.
• Identified and mitigated un-optimized pain points of IT organization, processes and infrastructure.
• Developed a unified change control management system.
• Directed all phases of multiple Enterprise Application Development projects including charter development, scope planning and definition, project execution, monitoring and cost control.
• Utilized Agile, Waterfall, Stage Gate Review and Enterprise Unified Process (EUP) methodologies.
• Integrated change-management psychology into program design and decision making.
• Created an optimized “Virtually Centralized” IT organization, resulting in a cost reduction.
• Overcome inefficiencies of centralized or decentralized organization, capturing benefits of each.
• Promoted group cohesion and the sharing of knowledge.
• Elimination of most single points of failure and increase quality of IT services.
• Guided, design and implementation of SharePoint centered repository.
• Delivered multi-location applications using common operating instructions in a scalable installation.
• Partnered with leadership and functional owners to analyze business requirements and develop solutions to achieve system enhancements.
• Collaborated with functional subject matter experts conducting value stream mapping, analyzing gaps in business processes and formulated best practices continuous improvement activities.
• Development of functional area Organization Operating Instructions (OOIs) and process flows
• Interfaced with all levels of the organization to identify opportunities and execute real-time solutions
• Developed and supervised strategic improvement project teams providing best value and effective mission critical solutions. Delivered cross-functional improvements valued at $3.5M
• Developed, implemented comprehensive processes, architecture principles and governance structure.
• Chaired the Change Control Board.
• Simplified accountability and control over the management of projects, processes, resources & costs.
• Designed, developed and implemented solutions, allowing for improved and more accurate reporting
• Extract, validate, analyze and interpret financial data for the purpose of determining performance
• Established performance metrics to determine effectiveness: stakeholder satisfaction, schedule, cost
• Presented corporate EACs, Program Reviews and Fiscal Period Forecasting (month, quarter, year)
• Established business system processes and methodologies that are robust, reliable and scalable
• Developed financial functional area process flows and operating work instructions
• Streamline operations to decrease cost, improve operational efficiency and improved profitability
• Simplified accountability and control over the management of projects, processes, resources & costs
• Interfaced with all levels of the organization to identify opportunities and execute real-time solutions
• Developed and managed timely project origination, monitoring and closeout procedures
• Improved location forecasting and planning accuracy and reduced month-end project costing procedures from ten business days to less than two business days
• Established tactical and strategic financial planning and strategies with business teams