Headend Engineer Resume FL - Hire IT People

SUMMARY:

Seasoned Engineer with over 15 years of demonstrated success implementing strategic initiatives that improve business functionality and client relationships

TECHNICAL SKILLS:

Operating Systems: Cisco IOS, Oracle Solaris 10, Windows, UNIX, Linux, Android, VMware's ESXi, Mystro Digital Navigator, OCAP Digital Navigator

Network Troubleshooting: Headend Architecture: Cisco, Arris / Motorola, Direct TV, HFC, Satellite Distribution Signal Flow: Broadband, RF, MPEG 4, IP Video, DOCSIS, Ethernet, Conditional Access Customer Premise: Set - top boxes, DTAs, Cable Cards, Access Points, Modems

Software: Microsoft (Excel, Word, Outlook, PowerPoint, Visio), SecureCRT, Putty, vSphere, Remedy, FileZilla, Remote Desktop, TypeItIn, Avaya CMS, Cisco UI, NetApp OnCommand System, Arris DAC, Cisco DNCS / EC, IFS ERP, Mystro Application Server (MAS), IneoQuest IVMS, Cisco ROSA

PROFESSIONAL EXPERIENCE:

Headend Engineer

Confidential, FL

Responsibilities:

Lead a team of 10 engineers tasked with maintaining the headend, RF plant, set-top box testing and repair equipment, cable modem testing and repair equipment, servers, network peripherals, and vendor relationships.
Manage project details, data collection, reporting, and communication to successfully drive project efforts.
Accountable for technical support escalations, determining root cause, and providing solutions.
Provide leadership to cross-functional team members while driving to a common goal, ensuring that the project team understands all aspects of the schedule and their respective responsibilities, and demonstrates a thorough understanding of the deliverables.

Video Engineer

Confidential, MA

Responsibilities:

Escalations Engineer for all break / fix issues and projects affecting video distribution, conditional access, transport, VOD, CPEs, and billing.
Operational support of the Arris DAC, CISCO DNCS EC 7.0, DTACS, Arris and Cisco headend equipment, Confidential, CSG, ICOMS, and monitoring tools.
Provided project status and information during formal briefings, project update meetings, and written reports to management.
Developed MOPS, WIKIs, Visios, and other technical documentation for projects.

Video Operations Engineer

Confidential, FL

Responsibilities:

Managed projects and provided technical support for millions of video subscribers, vendors, and internal partners.
Configured DBDS components such as APEXs, QAMs, QPSKS, GQAMS, ProStreams, Conditional Access, Set-top Boxes, Cisco Switches/Routers and Digital Content Managers (DCMs).
Collaborated with cross-functional teams while organizing and scheduling projects.
Developed MOPs, QRGs, requirements documents, and technical specifications for internal and external teams providing the project guidance necessary to mitigate customer impact.
Analyzed product performance issues and monitored trends to accurately diagnose customer impact and implemented new strategies.
Created executive reports and presentations for awareness and approval providing timelines, milestones, and project status reports.

Field Engineer / Headend

Confidential, NY

Responsibilities:

Primary business and technical contact for major clients throughout NY, NJ, and Connecticut.
Led project teams during the deployment of the headend, network equipment, wiring, antennas, racks, and satellite dishes.
Maintained all the RF distribution, headend equipment, POS systems, desktops, printers, NetApp OnCommand System, VOD servers, Wi-Fi access points, routers, and switches.
Analyzed POS system billing reports, located discrepancies between servers, and resolved network communication issues by troubleshooting and replacing various equipment.
Participated in weekly meetings providing project status reports, conducting account reviews and performance, addressing client concerns, collecting business requirements, and educating end users.

Video Product Manager

Confidential, NY

Responsibilities:

In a startup environment, converted a failing IVR application into a profit center.
Managed the creation and maintenance of an application that provided video and high-speed data subscribers with the troubleshooting steps required to resolve most service and product issues.
Project Manager during business requirements gathering, technical requirements creation, back-end integration, product development, and operations rollout.

Server Administrator

Confidential, NY

Responsibilities:

Participated in projects and supported millions of video subscribers in NY, NJ, and CT.
Increased services and products offered to subscribers including digital channel launches, On Demand content, equipment upgrades, and new services.
Senior level technical support of all customer affecting issues including outages and service interruptions providing daily and on-call coverage to minimize downtime.

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Headend Engineer Resume

FL

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