Head of Product Resume

SUMMARY:

‘T - shaped’ Salesforce Consultant with deep domain expertise in Salesforce Classic, Lightning, S1, SFA, Marketing, Service, & Sales Cloud (formerly Confidential ).
Salesforce Trailblazer with over 190 SF training badges as well as the Salesforce Confidential certification ( Confidential and additional certifications in process) which gives me a sixth sense for translating customer requirements into product innovations, automated workflows, and successful campaigns.
I see order in chaos, a super power I have used in developing innovative mobile, desktop, and enterprise solutions in the Salesforce ecosystem.
I see beyond the normal sensory contact of what people communicate to surface their underlying desires, motivations, pain points, biases, rationales, and assumptions leading to great features & workflows.
I navigate complex technical architectures and ambiguous requirements, spot the relevant patterns and issues, and distill crisp, prioritized, actionable intelligence.
My technical and business expertise, my upbeat attitude, and my sense of humor allow me to establish credibility, demonstrate empathy, drive consensus, and lead without authority. Essential for a consultant.
I delight in crafting narratives that express complex ideas with clarity, and being an enthusiastic evangelist to executives, team members, customers, and user communities.

PROFESSIONAL EXPERIENCE:

Head of Product

Confidential

Responsibilities:

Built global team to create high-security integrated email & chat SaaS platform using Agile process
Created, executed & automated omni-channel marketing in SF, growing sales 10% mo.-over-mo. for 6 mos.
Owned go-to-market strategy that converted 1,500 SMB customers in its first four days
Deployed SaaS product globally to 12,000 users on web and mobile
Participated in Web Summit’s ALPHA Program, which has an acceptance rate of under 10%

Head of Product, Founder & CEO

Confidential

Responsibilities:

Salesforce parner for over ten years. Led product development, management, and marketing for Confidential Services.
Owned SDLC and delivered solutions solving financial services customer cases
Managed remote engineering teams of up to 30 Confidential to build a mortgage system that reduced preapproval times by 3 days and funding by 7 days, reversing the bank’s 11% Confidential decline
Hired and ran a globally distributed team to build and implement a new hiring platform giving the Confidential access to 67 former Ambassadors within three months
Developed a portfolio acquisition platform including data acquisition, pricing analysis and bidding for multinational clients, generating over $1.5 billion of winning bids in the first year