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Hr Specialist/assistant Manager Resume

Richmond, MI

SUMMARY:

Extended experience in the banking industry with expertise in credit re - scoring and auditing loans. Strong background in loan operations including processing, closing and servicing mortgages. Bilingual, fluent in Urdu and specialize in production analytics. Excellent customer service specialist.

CORE COMPETENCIES:

  • Credit re-scoring
  • Excel
  • Payroll
  • Loan Processing
  • Loan Operations
  • Reports Specialist
  • Pivot Tables
  • Data Entry
  • Office Mgmt
  • Scheduling
  • Graph Charts
  • Collections

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, Mi

HR Specialist/Assistant Manager

Responsibilities:

  • Operated cash register and computers to itemize and total customer purchases
  • Placed orders to restock merchandise and handled incoming products daily
  • Open and closed cash registers, performing tasks such as counting money, separating charge slips, balancing cash drawers and making deposits.
  • Resolved customer problems and ensured satisfaction
  • Answered telephone inquiries from customers regarding products and status of shipments
  • Assisted with new employee training including store policies, services and register operations.

Confidential, Troy, MI

Reports Analyst / Credit Score Specialist

Responsibilities:

  • Created daily, weekly, monthly and annual production reports to cut costs and increase profits. All reports were reviewed by Vice President of Direct Lending.
  • Helped potential Borrowers qualify for mortgages / helping increase volume by $4 million within one month.
  • Managed office supplies and maintained the Company’s Senior Accountant Staples inventory on a monthly basis.
  • Evaluated customer concerns/complaints and delegated to appropriate team leaders to quickly resolve.
  • Ran Credit analysis for each Loan Officer to increase potential borrowers.
  • Processed reports tracking inbound calls and developed corresponding conversion ratios to determine and analyze employee performance.
  • Obtained initial information from Crystal Reports and incorporated into financial reports for senior management analysis.
  • Created daily pivot table reports to analyze department production.
  • Trained and supervised employees ensuring office procedures were observed in order for the company to operate efficiently.
  • Processed mortgage releases and insurance claims.
  • Processed FHA and conventional loans.
  • Accurately recorded, stored and mailed out closed, denied and withdrawn loans to ensure the bank was in government compliance.
  • Contacted customers and gathered information pertinent to Loans or re-scores.
  • Collected Payments from Customers using Confidential .
  • Maintained daily quality control analysis of mailings and implemented necessary corrections to ensure error free mailings.
  • Controlled the production, inventory and update of promotional materials.

Confidential, Southfield, MI

Payroll Coordinator

Responsibilities:

  • Processed payroll for 40+ companies on a weekly basis.
  • Maintained and updated employees records for each company.
  • Selected to assist Payroll Manager in processing garnishments.
  • Maintained Spreadsheets for Employees hourly wages to keep records updated.
  • Issued W-2Tax forms at the end of the year.

Confidential, Troy, MI

Branch Manager Trainee

Responsibilities:

  • Conducted equity, mortgage, and personal and real estate loan closings.
  • Made necessary recommendations to company based on unsolicited calls to customers to help track marketing patterns.
  • Sold life, health and disability insurance to customers with personal loans.
  • Qualified borrows and originated personal loans.
  • Selected to trained employees on all aspects of business operations.

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