Extended experience in the banking industry with expertise in credit re - scoring and auditing loans. Strong background in loan operations including processing, closing and servicing mortgages. Bilingual, fluent in Urdu and specialize in production analytics. Excellent customer service specialist.
- Credit re-scoring
- Loan Processing
- Loan Operations
- Reports Specialist
- Pivot Tables
- Data Entry
- Office Mgmt
- Graph Charts
Confidential, Richmond, Mi
HR Specialist/Assistant Manager
- Operated cash register and computers to itemize and total customer purchases
- Placed orders to restock merchandise and handled incoming products daily
- Open and closed cash registers, performing tasks such as counting money, separating charge slips, balancing cash drawers and making deposits.
- Resolved customer problems and ensured satisfaction
- Answered telephone inquiries from customers regarding products and status of shipments
- Assisted with new employee training including store policies, services and register operations.
Confidential, Troy, MI
Reports Analyst / Credit Score Specialist
- Created daily, weekly, monthly and annual production reports to cut costs and increase profits. All reports were reviewed by Vice President of Direct Lending.
- Helped potential Borrowers qualify for mortgages / helping increase volume by $4 million within one month.
- Managed office supplies and maintained the Company’s Senior Accountant Staples inventory on a monthly basis.
- Evaluated customer concerns/complaints and delegated to appropriate team leaders to quickly resolve.
- Ran Credit analysis for each Loan Officer to increase potential borrowers.
- Processed reports tracking inbound calls and developed corresponding conversion ratios to determine and analyze employee performance.
- Obtained initial information from Crystal Reports and incorporated into financial reports for senior management analysis.
- Created daily pivot table reports to analyze department production.
- Trained and supervised employees ensuring office procedures were observed in order for the company to operate efficiently.
- Processed mortgage releases and insurance claims.
- Processed FHA and conventional loans.
- Accurately recorded, stored and mailed out closed, denied and withdrawn loans to ensure the bank was in government compliance.
- Contacted customers and gathered information pertinent to Loans or re-scores.
- Collected Payments from Customers using Confidential .
- Maintained daily quality control analysis of mailings and implemented necessary corrections to ensure error free mailings.
- Controlled the production, inventory and update of promotional materials.
Confidential, Southfield, MI
- Processed payroll for 40+ companies on a weekly basis.
- Maintained and updated employees records for each company.
- Selected to assist Payroll Manager in processing garnishments.
- Maintained Spreadsheets for Employees hourly wages to keep records updated.
- Issued W-2Tax forms at the end of the year.
Confidential, Troy, MI
Branch Manager Trainee
- Conducted equity, mortgage, and personal and real estate loan closings.
- Made necessary recommendations to company based on unsolicited calls to customers to help track marketing patterns.
- Sold life, health and disability insurance to customers with personal loans.
- Qualified borrows and originated personal loans.
- Selected to trained employees on all aspects of business operations.