Business Customer Service Rep Resume Durham, NC - Hire IT People

Summary

Manage, organize and prioritize multiple tasks.
A self motivated team leader with excellent problem solving skills who is adept at motivating coworkers and demonstrated strengths in precise scheduling, requisitioning and production control.
Effectively develop and maintain relationships with customers and fellow employees.

EXPERIENCE

Confidential
Business Customer Service Rep I

Worked with, trained and supervised new CSRs in the Florida and Kansas call centers.
Entrusted to service customers with billing information, credit card payments, and communication with phone companies and service technicians.
Resolved complex service issues and maintained accounts to satisfy customers.

Confidential
Color Technician/Technical Sales and Service Representative

Performed duties as a color matcher at a nearly 99% success rate over my 12 years.
Logged all procedures and results daily. Customer needs were met and production flourished.
Supervised and coordinated a work flow program which increased company productivity by 27% over the 2 year period it was implemented.
Frequently operated screen print presses in times of need.
Estimated the cost associated with each project, procured screen print work for the business and provided guidance and assessment of the needs of the customer.

Confidential, Lab Techician and Coordinator

Coordinated and performed the formulation of paints and varnishes to meet customer specifications based on predetermined customer criteria assessing viscosity, drytime, hardness of finish and appearance. Uploaded the results into systems computer on a daily basis.

Confidential
Inspection/Quality Control/Project Engineer

Supervised and inspected work performed by subcontractors on projects for Marriot Hotels to Corp of Engineers and Phillips Petroleum and acquired approval by the General Contractor.
Worked as an estimator and submitted job cost proposals for additional work orders incurred.
Inspected the accuracy of materials used, based on specifications and the construction of those materials.

Education

Associates Degree in Architectural Drafting