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Store Owner Resume

Perry, IowA

SUMMARY:

  • Over 5 years of experience providing system support, issue resolutions and customer relations to a client base of over 20 business equaling to over 8,000 individual I.T. users.
  • Advanced knowledge maintaining and supporting Microsoft products such as Windows Server 2003/2008,Windows XP, Windows, and Exchange 2003,2007,2010.Excels at repairing troubleshooting/imaging issues with windows XP and Windows 7.
  • Bi - lingual in English and Spanish.

PROFESSIONAL EXPERIENCE:

Confidential, Perry, Iowa

Store Owner

Responsibilities:

  • Ran and maintain technical troubleshooting within business environment, including system crashes, slow-downs and data recoveries.
  • Primary technical contact for all small business and citizens of Perry Iowa with technology issues.
  • Assisted small companies coordinate and administer their upgrade of Windows XP to Windows 7.
  • Provided LAN networking/desktop support and perform mainframe and account maintenance tasks.
  • Accurately answer how to questions and resolve complex issues related to applications, printers, connectivity
  • Consistently recognized for exceptional technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
  • Create and revise systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; implementing change.
  • Install Web shell for clients as needed and repaired any routing or infrastructure problems that occurred

Confidential, Perry, Iowa

IT Engineer

Responsibilities:

  • Handled 40+ technical/troubleshooting calls daily and consistently met high service standards.
  • Utilized Acronis, Norton ghost imaging and other software to image new and refurbished computers.
  • Consistently recognized for exceptional technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
  • Remotely accessed clients account utilizing LOG ME IN to resolve and explain desktop troubleshooting issues.
  • Delivered and installed new and used pc’s for clients

Confidential, Des Moines, Iowa

Coordinator (Supervisor)

Responsibilities:

  • Directly supervised 3-10 associates while coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
  • Successfully oversaw business activities in a high volume sales environment.
  • Managed the following operational areas: Internet Marketing, Customer Service, Frontlines, Employees Supervision, Service Areas and Auditing.
  • Provided and ensured friendly external customer service in a fast-paced atmosphere reducing customer complaints by 15%.

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