SUMMARY:

• Driving Efficiency, Optimizing Performance and Maintaining Security
• Adoption of Best Practices
• Desktop and Network Support Operations 
• IT Infrastructure Management
• Hands - on experience with desktop and laptop models, servers, networks, virtualization, helpdesk support and application development with a verifiable history of enhancing high availability, security, uptime and overall cost efficiency.
• Recognized for applying a blend of architectural, technical and communication capabilities to achieve objectives ranging from enhancing Information Security goals and initiatives to fostering interdepartmental collaboration.

EXPERTISE AREA:

• Active Directory
• Change Management & Incident management
• Customer Service
• Endpoint Security
• End-User Support & Troubleshooting 
• ITIL 
• Mobile Device Management (MDM) 
• Process Improvement
• Network & Server Administration
• Risk Mitigation
• Security analytics

PROFESSIONAL HISTORY:

Confidential, Miamisburg, OH

INFORMATION SECURITY ANALYST/ARCHITECT

Responsibilities:

• Administers and maintains security systems to ensure data is not disclosed to unwanted parties.
• Conducts continuing research on emerging information security technologies in support of infrastructure development efforts, and recommend technologies that will increase cost effectiveness and infrastructure flexibility.
• Co-manages internal Data Loss Protection (DLP) Program to discover data storage, monitor its use, define policies, review and remediate incidents, and perform system administration.
• Manages workstation and server endpoint security through the use of Symantec’s Endpoint Protection technology. Performs continuous operation and maintenance tasks, which includes endpoint compliance monitoring and directing the remediation of any detected viruses and malware to ensure endpoint security is properly maintained and risks are minimized.
• Participates in Change Management to ensure that all Information Security changes to systems are subject to the appropriate level of management control. Documents security changes according to established Information Systems (IS) procedures.
• Performs continuous monitoring of threats within our environment using various security technologies, including Checkpoint, Guidance, Microsoft, PacketSled, and Symantec. Works to appropriately address and remediate/resolve security events.
• Performs continuous education to keep current with emerging industry security trends and issues.
• Provides continued guidance and education to junior members of the Information Security Team.
• Resolves help desk tickets regarding security access. Routes security issues and service requests to application support groups for fulfillment/resolution.

Confidential, Miamisburg, OH

Infrastructure Administrator / Change Manageer

Responsibilities:

• Assisted in the implementation of Remedy Force as the primary tool of Incident and Change Management, which consolidated as many as six different applications and databases into one tool. This resulted in a more efficient, rapid and accurate collaboration of IT staff and services.
• Managed the Change Management program, which involved the the review and approval of Change Requests through weekly Change Advisory Board ( Confidential ) meetings. Performed weekly and monthly Change Management audits to ensure approved Change Requests were properly implemented, completed correctly, and did not have adverse impacts on business applications and systems.
• Managed desktop, laptop, and server endpoint security through the use of Symantec’s Endpoint Protection products. Performed continuous operation and maintenance tasks, which included monitoring compliance of endpoints and remediating any detected viruses and malware to ensure endpoint security was properly maintained and risks were minimized.
• Performed patch management for the corporate and remote sales IT infrastructure, which evaluating, reviewing, and testing the latest security patches. Achieved a monthly 95% compliance rate.
• Successfully implemented the company’s first Confidential program, which has reduced time and costs spent on support by 40%, while keeping remote users more connected to the business.
• Recognized by the Company Project Management Office (PMO) for assuming additional roles such as traveling to multiple company offices to research, gather, compile and send critical financial documentation to the company’s law firm using digital computer forensic tools.

Confidential, Cincinnati, OH

Infrastructure support Anlayst

Responsibilities:

• Served as a member of the infrastructure outsourcing support team tasked with providing technical support and maintenance of IT administration, production and development systems.
• Collaborated with security and project admins to meet all client SLAs and requirements.
• Tracked and applied best practices for internal and client projects.
• Based on reliability and performance, consistently expanded the scope of client engagements.
• Applied training in Lean Six Sigma and other methodologies to optimize refresh rates, manage critical application such as Minitab, and reduce costs for clients including Confidential .

Confidential, Mason, OH

Vice President of Information Technology

Responsibilities:

• Recruited to establish and manage enterprise-wide information technology for this real estate startup business with offices in three different states.
• Planed, implemented and monitored networks, managed critical technologies including email, security and phone systems, proactively mitigated risks and resolved issues for c-level and senior executives.
• Established and enforced company policies and procedures governing security as well as internet and email usage, thereby significantly improving overall productivity.
• Reduced vendor support costs by $20K by implementing internal desktop and server management systems.

Confidential, Miford, OH

Director of Real Estate services

Responsibilities:

• Managed and personally completed environmental due diligence projects valued at up to $5M.
• Recruited, mentored and supervised teams; tasked with budgeting, planning, prioritization and overall project management.
• Led major contract negotiations, drove new business development initiatives with local banks, property development, private and public companies.
• Pioneered the adoption of business productivity applications to aid in project applications, allowing faster and more efficient completion of large environmental remediation projects.

Confidential, Cincinnati, OH

Assistant Project manager / Health & Safety Officer

Responsibilities:

• Supervised and performed environmental due diligence projects including permit applications for the construction of new electrical power lines, substations and landfills.
• Coordinated and delivered health and safety training and certification for internal personnel to ensure both skills development and regulatory compliance.
• Assumed leadership of Confidential & Confidential ’s regional health & safety program, maintaining a perfect record with no incidents.