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Coach Resume

Des, MoineS

PROFESSIONAL SUMMARY:

Confidential strategic leader and PMI certified Project Management Professional who designs complete solutions that works through organizational silos for the good of the whole enterprise. Confidential focused leader with over 25 years of technical experience in retail, academic/education, logistics, mortgage, and aviation. Confidential strong manager with the tenacity to complete required goals and milestones on - time and within budget and who develops the team in an environment of independence and accountability by providing effective support and guidance without constant oversight.

EMPLOYMENT EXPERIENCE:

Confidential, Des Moines

Coach

Responsibilities:

  • Promotes and facilitates client relationships
  • Provide support and encouragement to assist members in making lifestyle choices to positively impact their health
  • Conduct wellness and group coaching sessions, delivering unique coaching to meet the specific needs of individuals
  • Provide support and encouragement to assist members in making lifestyle choices to meet their wellness goals
  • Monitor participant progress to evaluate program effectiveness toward their wellness goals.

Confidential

General Manager

Responsibilities:

  • Oversaw general operation of the facility
  • Sales and accounts management
  • Provide support and encouragement to assist members in making lifestyle choices to positively impact their health
  • Conduct wellness coaching sessions, delivering unique coaching to meet the specific needs of individuals
  • Provide support and encouragement to assist members in making lifestyle choices to meet their wellness goals
  • Monitor participant progress to evaluate program effectiveness toward their wellness goals.

Confidential

Fitness Instructor

Responsibilities:

  • Coach High Intensity Interval Training group exercise classes

Confidential

Service Delivery Manager

Responsibilities:

  • Managed national team of 6 who coordinated the delivery, Confidential, and service of printing devices as well as resolved billing discrepancies in markets across the country.

Confidential, Des Moines, IA

Desktop Support/Client Computing Supervisor

Responsibilities:

  • Supervises 15 technicians to provide end-user support for almost 10,000 computing devices to include desktops, laptops, thin-clients, printers, and various hand-held devices within 2 hospitals and 64 clinics on Confidential 24x7, 352 day schedule.
  • Coordinates the purchase, installation of new desktop equipment.
  • Coordinates the disposal of desktop devices.
  • Coordinates client computing efforts for new clinic startups and existing clinic relocations.
  • Coordinates with managers and directors in forecasting and maintaining appropriate staffing levels to preserve high customer service based on ITIL methodology.
  • Coordinate with project managers in the large deployments, upgrades, and refreshing of endpoints.

Confidential, Des Moines, IA

Desktop Technician

Responsibilities:

  • Provided end-user hardware and software support for desktops, laptops, and printers.
  • Configured and deployed new devices to end-user.

Confidential, TX

System Administrator

Responsibilities:

  • Directed the installation and daily operation of backup systems for the university including creating tape downloads for offsite storage.
  • Maintained Microsoft Active Directory 2000 and oversees the current migration to Microsoft Active Directory 2003.
  • Worked on grant funded team to test beta Exchange 2003.
  • Implemented and maintained the Docuware document management system with 1.8 million documents.
  • Maintained Microsoft and Bind DNS servers.
  • Led the daily operation of Sendmail email systems for entire university.
  • Maintained and operated mobile Tachyon satellite system.
  • Directed the daily work assignments of Confidential team of 8 IT support technicians who supported over 2000 desktops, 200 laptops, and 30 Windows and 5 Linux servers.
  • Migrated network infrastructure from Confidential 10 MB shared environment to an Alcatel and Cisco switched 100 MB and gigabit Ethernet environment.
  • Implemented multiple T1 and Confidential circuits to remote locations.
  • Implemented diverse, complex systems such as Sendmail email systems and Bind DNS systems in Confidential Linux environment, Microsoft Active Directory 2000, SQL 7.0 and 2000, Checkpoint and Cisco Firewalls, Lucent wireless systems and Steel-Belted radius servers, Network Associates Enterprise Antivirus and Magic Helpdesk, Network Appliance filer.
  • Led the successful Y2K transition with Confidential preparation team of 3 participants.
  • Assigned to perform desktop support and troubleshoot network outages.

Confidential, Houston, TX

Database Application Design - Contract Position

Responsibilities:

  • Developed and implemented MS Access database application to facilitate data input, management reporting, and mainframe data reconciliation.
  • Appointed to serve in the Foreign Agricultural Service ( Confidential ) in Washington, DC and Moscow, Russia to develop various database applications, installed computer hardware.
  • Assigned to GTE in Irving, TX to develop database applications using Paradox and Focus to report retail outlet sales and inventory levels to area sales managers.
  • Developed database applications for Confidential & Confidential using Paradox, Focus, and Access to assist the Dean of Engineering in determining retention and attrition rates based on demographics.

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