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Security Officer Resume

Washington, DC

SUMMARY:

  • I am looking to secure an entry level helpdesk position that will allow me to put my completed course work to use.
  • I would like to obtain a position that promotes and encourages teamwork, a position that provides on - the-job training, and a position that provides mentorship.
  • I am making a career change; therefore, I am seeking stability with my new career choice as a helpdesk professional, which will be a springboard to increasingly-responsible positions in the IT service industry.

TECHNOLOGY SKILLS:

  • I am proficient in the use of the following:
  • MS Office Suite
  • Mac OS and Apple iOS
  • Windows OS (XP/Vista/7/8)
  • Various applications used in the PC repair/maintenance field (antivirus, antispyware, system and data recovery apps)

PROFESSIONAL EXPERIENCE:

Confidential

Security Officer, Washington, DC

Responsibilities:

  • Responsible to check for and report safety hazards.
  • Greeting guests with a smile on the face and sincerity inside.
  • Ensuring the safety and security of all guests and team members.
  • Writing and investigating first reports of injury.

Confidential

Security Officer, Hanover, MD

Responsibilities:

  • Monitoring guest and team member passage in and out of restaurants and gaming areas.
  • Monitoring for minors and checking for proper identification.
  • Controlling traffic congestion in the valet and parking areas.
  • Writing and investigating first reports of injury.
  • Responding to guests and team member incidents and accidents.
  • Assisting in transporting money, chips, tokens, and markers.
  • Responsible for checking for and reporting safety hazards.
  • Greeting guests with a smile on the face and sincerity inside.
  • Ensuring the safety and security of all guests and team members.

Confidential

Transportation Security Officer, Charlotte, NC

Responsibilities:

  • Performed security screening of passengers which included tasks such as: hand-wands (which includes the requirement to reach and wand the individual from the floor to over the head), pat-downs, monitoring walk-through of metal detectors screening equipment, including the operation of x-ray machines to identify dangerous objects in baggage, cargo and on passengers; and preventing those objects onto aircraft.
  • Controlled entry and exit points, continuously improve security screening process and personal performance through training and development.
  • Guided passengers with oral directions through the screening process to minimize delays and gain compliance. Served as a member of the front-line screening force at Ronald Reagan Washington National Airport.
  • Maintained logs of the walk through Metal Detectors alarms and the number of passengers entering the sterile screening area, maintained logs, records on the Explosive Trace Detection device and Verifics equipment. Document Checker, verified passengers held valid identification and travel documents to enter the sterile screening area of the airport, demonstrated strong attention to detail in reviewing passenger documents and personal belongings.
  • Served as an assistant OJT Mentor for newly-hired employees. Provided training and mentoring on customer service, security screening, security equipment, TSA Standard Operating Procedures (SOP), teamwork, conflict management, and agency procedures.
  • Acting Lead, guiding a team of up to 35 officers in performing all aspects of security screening including security regulations, security equipment, customer service, teamwork, conflict management, oral communication, and maintaining logs/records.
  • ICMS Conflict Resolution Training I & II, TACCOM (Tactical Communication), Situation Awareness Course, OSHA Workplace Safety, Airborne and Blood-borne Pathogen Course.
  • Member of the “Playbook Team” that is responsible for their assigned positions and be given the opportunity to work in all areas of enhanced security to include property and individual screening, access media validation, and aircraft sweeps.
  • I worked closely with other teams such as Inspectors, FAMs and MWAA Police K-9 units.
  • Other areas of responsibility included collateral duty assignment as part of DCA Overt/Covert Phase IV Team. Duties included conducting training exercises that reflect current terrorist methodologies and threats of TSA screening standards in a professional and impartial manner. Tracked, documented and conducted data entry for IED drills performed on the TSO workforce.
  • Met standardization and compliance goals established by local leadership, followed accountability procedures for all sensitive security information materials, literature, training devices, equipment, and data.
  • Maintained certification for all areas in which he/she will provide training, recorded training data in accordance with established procedures into IDIS at the end of the shift.

Confidential

Customer Service Representative, Annapolis, MD

Responsibilities:

  • Provided telephone and in-person service to customers seeking cameras, computers, blu-ray players, and other electronic devices.
  • Greeted and assisted customers as they entered the store by answering basic questions and directing them to the appropriate area of the store.
  • Assessed customer needs and requested assistance from a sales team member as appropriate to develop a relationship with the customer.
  • Assisted with the training of new concierge customer service staff in all aspects of the job to include company policies and procedures.

Confidential

Office / File Clerk, Annapolis, MD

Responsibilities:

  • Worked onsite at a BMW dealership in this temporary assignment through Kelley Services while attending college.
  • Performed a variety of clerical tasks such as: filing; copying; faxing; and also answering multi-line phones.
  • Assisted with scheduling appointments for service.
  • Compiled all paperwork 2 days prior to service appointments to ensure that technicians were aware of vehicle servicing requirements.
  • Entered service data into Excel spreadsheets and Access database.

Confidential

Receptionist, Washington, DC

Responsibilities:

  • Temporary Assignment with the School of Continuing Education
  • Greeted teachers and students while answering all incoming calls
  • Guided new students on coursework and class information
  • Scheduled meetings and conference calls for department heads
  • Maintained class schedules for instructors
  • Answered faxes, and did a small amount of filing.
  • Assisted current and new students with making payments.
  • Answered questions regarding information on current or upcoming classes.
  • Occasionally provided copies for the instructors’ classes.

Confidential

Cashier, Laurel, MD

Responsibilities:

  • Worked in a fast-paced high cash volume handling environment, with daily face-to-face customer contact.
  • Maintained an accurate count; recorded and secured control of cash drawers, traveler’s checks, money orders, and wire transfers.
  • Assisted with the training/mentoring of new employees on customer service, cash management application, record keeping, and company policies.
  • Exhibited excellent communication skills verbal and written, while applying quick thinking and problem solving skills. Used appropriate grammar, format, and punctuation in all communication.
  • Answered customers’ questions in a professional and polite manner.

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