Advanced Support Engineer Resume
Houston, TX
SUMMARY:
- A keen network professional with 9.7 years of experience.
- Working with talented and motivated Professionals across the globe under challenging environments has enabled me to be fast learning, customer focused and committed to deliver best in class Networking services and solutions.
- Currently looking for a new, challenging position to use and improvise my skills and experience.
TECHNICAL SKILLS:
Functional: Networking Protocols, Product, Testing and Support
Technology: Switching/Routing/Access/Multicast/Authentication /VXLAN/VPN/ Product Support/ Basic Shell Scripting and Python
Domain: Manual/Automation Testing/Advanced TAC
WORK EXPERIENCE:
Confidential, Houston, TX
Advanced Support Engineer
Technologies: Product/Switching/Routing/
Interface: Ethernet interface (1G/10Gig/40 Gig/100Gig)
Protocols: Bridging and Switching/ xSTP / LLDP/ Dot1x - Radius / OSPF/ BGP/ VRRP/ Basic Multicast routing - PIM / VOIP / DHCP /VXLAN/EVPN
Test Equipment: Juniper
Responsibilities:
- Confidential has many end clients that is using Juniper devices
- Was part of a team that help the end clients to first analyze and rectify issues with Juniper Products as first level troubleshooting and taking care of the RMA process, raising tickets with Juniper TAC and resolving the issue.
Confidential
Test-Engineer / Technical Support Engineer
Technologies: Product/Switching/Routing/Access/Authentication/VXLAN/MC-LAG/VC/VCF/VM/EVPN
Interface: Ethernet interface (1G/10Gig/40 Gig/100Gig)
Protocols: Bridging and Switching/ xSTP / LLDP/ Dot1x-Radius / OSPF/ BGP/ VRRP/ Basic Multicast routing - PIM / VOIP / DHCP /VXLAN/EVPN
Test Equipment: Ixia, Spirent, Agilent, Cola soft, multicast hammer
Responsibilities:
- Any field issue with the EX, QFX and QFabric products, protocols that are supported by our products has to be understood, evaluated and resolved.
- Worked on various solutions like Virtual Chassis (clustering), VC in fabric mode, Multi chassis aggregation ( ACTIVE-ACTIVE ),( ACTIVE-STANDBY) etc
- Providing root cause analysis for any issue with our products in production
- Understand, replicate field issues and get it fixed.
- Making the testing of the products better by passing the field issues to the Testing team
- Have worked on Shell Scripting/AWK and SED and conducted trainings for the team, Part of Python team to self learn and pass the knowledge via practical session.
- Have deployed VXLAN and trained the team on the initial configs and behavior
Confidential
Senior Technical AssociateTechnologies: Platform / Protocol qualifications
Interface: Ethernet interface
Protocols: VLAN/ Basic switching/ STP/ LLDP/ RSTP/ MSTP/ Dot1x-RADIUS SERVER/ RIP/ OSPF/ BGP/ VRRP/ Basic PIM testing/ LLDP-MED-BYPASS
Test Equipment: Ixia, Spirent, Agilent
Responsibilities:
- Individual contributor for qualifying new features.
- Qualified Confidential mPIM card for switching support across SRX100, 210, 220, 240 and 550.
- Qualified fixes for field issues by replication
- Quick qualification of Confidential ’s ( Enhancement request from the field )
- Worked on preparing the testing strategy and test cases for NextGen SRX which was a new platform in its initial stage of Development.
Confidential
Senior Technical Associate
Technologies: SYSLOG Enhancement and Async syslog
Interface: Ethernet interface
Protocols: Log
Test Equipment: Logger tool
Responsibilities:
- Involved in following activities as an Integration and Validation Engineer.
- Training fresher’s for CCNA
- Involved in testing simple feature, addition date/time/year in syslog messages.
- Manual testing of syslog feature
- Automation for the same using the framework
Confidential
Senior Technical AssociateTechnologies: VLAN, QinQ, TMN In-Band, QOS, TMN RF
Interface: Radio Interface and Ethernet interface
Protocols: VLAN, OSPF, IMA
Test Equipment: Anritsu MD1230B (Ethernet Pattern), Anritsu MP 1552 (E1/T1 Pattern), Oscilloscope, Attenuator
Responsibilities:
- Involved in following activities as an Integration and Validation Engineer.
- QOS testing with Mixed traffic (Data, ATM and TDM)
- Radio testing.
- BCM Testing with various Storm control, Per Flow Policy, Ingress and Egress rate limiting of Ethernet traffic.
- PDH Radio and PDH to Ethernet Traffic Testing.
- Performance Monitoring Ethernet and Radio Interface.
- Testing the TMN functionality with PPPRF, TMN In-Band, OSPF and Static Routing.
- Validating Field Scenario’s and support for field issues.
- Test case preparation.
- Conducting review.
Confidential
Senior Technical AssociateTechnologies: Routing, WAN
Interface: WAN interfaces such as T1/E1, gigabit Ethernet, Fast Ethernet
Protocols: RIP, OSPF, BGP, PBR, GRE, VRRP
Test Equipment: SmartBits2000, Zebra
Responsibilities:
- Involved in following activities for RIP, OSPF and BGP Test Plan generation
- Requirement mapping.
- Test case preparation.
- Conducting review
- Delivery of complete document to Confidential
- Regression test execution of various features involving the following IP, PBR, RIP, OSPF and BGP.
- Raised the quality of the product by identifying 150+ bugs in the features assigned by involving in bug reporting, tracking and verification.
- Played mentor role in producing successor for Routing features.
- Testbed optimization and introducing new testing scenarios.
- Upgrading the available Automation framework for better performance and reducing the user interventions.
