We provide IT Staff Augmentation Services!

Advanced Support Engineer Resume

2.00/5 (Submit Your Rating)

Houston, TX

SUMMARY:

  • A keen network professional with 9.7 years of experience.
  • Working with talented and motivated Professionals across the globe under challenging environments has enabled me to be fast learning, customer focused and committed to deliver best in class Networking services and solutions.
  • Currently looking for a new, challenging position to use and improvise my skills and experience.

TECHNICAL SKILLS:

Functional: Networking Protocols, Product, Testing and Support

Technology: Switching/Routing/Access/Multicast/Authentication /VXLAN/VPN/ Product Support/ Basic Shell Scripting and Python

Domain: Manual/Automation Testing/Advanced TAC

WORK EXPERIENCE:

Confidential, Houston, TX

Advanced Support Engineer

Technologies: Product/Switching/Routing/

Interface: Ethernet interface (1G/10Gig/40 Gig/100Gig)

Protocols: Bridging and Switching/ xSTP / LLDP/ Dot1x - Radius / OSPF/ BGP/ VRRP/ Basic Multicast routing - PIM / VOIP / DHCP /VXLAN/EVPN

Test Equipment: Juniper

Responsibilities:

  • Confidential has many end clients that is using Juniper devices
  • Was part of a team that help the end clients to first analyze and rectify issues with Juniper Products as first level troubleshooting and taking care of the RMA process, raising tickets with Juniper TAC and resolving the issue.

Confidential

Test-Engineer / Technical Support Engineer

Technologies: Product/Switching/Routing/Access/Authentication/VXLAN/MC-LAG/VC/VCF/VM/EVPN

Interface: Ethernet interface (1G/10Gig/40 Gig/100Gig)

Protocols: Bridging and Switching/ xSTP / LLDP/ Dot1x-Radius / OSPF/ BGP/ VRRP/ Basic Multicast routing - PIM / VOIP / DHCP /VXLAN/EVPN

Test Equipment: Ixia, Spirent, Agilent, Cola soft, multicast hammer

Responsibilities:

  • Any field issue with the EX, QFX and QFabric products, protocols that are supported by our products has to be understood, evaluated and resolved.
  • Worked on various solutions like Virtual Chassis (clustering), VC in fabric mode, Multi chassis aggregation ( ACTIVE-ACTIVE ),( ACTIVE-STANDBY) etc
  • Providing root cause analysis for any issue with our products in production
  • Understand, replicate field issues and get it fixed.
  • Making the testing of the products better by passing the field issues to the Testing team
  • Have worked on Shell Scripting/AWK and SED and conducted trainings for the team, Part of Python team to self learn and pass the knowledge via practical session.
  • Have deployed VXLAN and trained the team on the initial configs and behavior

Confidential

Senior Technical Associate

Technologies: Platform / Protocol qualifications

Interface: Ethernet interface

Protocols: VLAN/ Basic switching/ STP/ LLDP/ RSTP/ MSTP/ Dot1x-RADIUS SERVER/ RIP/ OSPF/ BGP/ VRRP/ Basic PIM testing/ LLDP-MED-BYPASS

Test Equipment: Ixia, Spirent, Agilent

Responsibilities:

  • Individual contributor for qualifying new features.
  • Qualified Confidential mPIM card for switching support across SRX100, 210, 220, 240 and 550.
  • Qualified fixes for field issues by replication
  • Quick qualification of Confidential ’s ( Enhancement request from the field )
  • Worked on preparing the testing strategy and test cases for NextGen SRX which was a new platform in its initial stage of Development.

Confidential

Senior Technical Associate

Technologies: SYSLOG Enhancement and Async syslog

Interface: Ethernet interface

Protocols: Log

Test Equipment: Logger tool

Responsibilities:

  • Involved in following activities as an Integration and Validation Engineer.
  • Training fresher’s for CCNA
  • Involved in testing simple feature, addition date/time/year in syslog messages.
  • Manual testing of syslog feature
  • Automation for the same using the framework

Confidential

Senior Technical Associate

Technologies: VLAN, QinQ, TMN In-Band, QOS, TMN RF

Interface: Radio Interface and Ethernet interface

Protocols: VLAN, OSPF, IMA

Test Equipment: Anritsu MD1230B (Ethernet Pattern), Anritsu MP 1552 (E1/T1 Pattern), Oscilloscope, Attenuator

Responsibilities:

  • Involved in following activities as an Integration and Validation Engineer.
  • QOS testing with Mixed traffic (Data, ATM and TDM)
  • Radio testing.
  • BCM Testing with various Storm control, Per Flow Policy, Ingress and Egress rate limiting of Ethernet traffic.
  • PDH Radio and PDH to Ethernet Traffic Testing.
  • Performance Monitoring Ethernet and Radio Interface.
  • Testing the TMN functionality with PPPRF, TMN In-Band, OSPF and Static Routing.
  • Validating Field Scenario’s and support for field issues.
  • Test case preparation.
  • Conducting review.

Confidential

Senior Technical Associate

Technologies: Routing, WAN

Interface: WAN interfaces such as T1/E1, gigabit Ethernet, Fast Ethernet

Protocols: RIP, OSPF, BGP, PBR, GRE, VRRP

Test Equipment: SmartBits2000, Zebra

Responsibilities:

  • Involved in following activities for RIP, OSPF and BGP Test Plan generation
  • Requirement mapping.
  • Test case preparation.
  • Conducting review
  • Delivery of complete document to Confidential
  • Regression test execution of various features involving the following IP, PBR, RIP, OSPF and BGP.
  • Raised the quality of the product by identifying 150+ bugs in the features assigned by involving in bug reporting, tracking and verification.
  • Played mentor role in producing successor for Routing features.
  • Testbed optimization and introducing new testing scenarios.
  • Upgrading the available Automation framework for better performance and reducing the user interventions.

We'd love your feedback!