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Risk Services Support Assistant Resume

Chantilly, VA

COMPUTER SKILLS:

  • Macromedia Flash, QuickTime Pro
  • Dreamweaver, Adobe Photoshop
  • Microsoft Office Suite ( Word, Excel, Access, PowerPoint)

EXPERIENCE:

Confidential

Risk Services Support Assistant, Chantilly, VA

Responsibilities:

  • Maintain proper files for claims by collecting and organizing all relevant documents and set up new claims using the company software system
  • Authorize Payments and Process Checks
  • Setting up financial reserve in claim system and inputting the data into Ebix, which is a system Confidential uses for all claims handling.
  • Typing and distributing correspondence to lawyers and brokers regarding claim file, as well as filing the proper documents in the file and maintaining that the documents in the file are labeled and dated correctly.
  • Pulling up month end reports such as loss run reports to either the insured or the broker requesting that information.
  • Issuing correspond regarding claim denials, defense counsel that is assigned to the insured as well as the company position via letters.

Confidential

Claims Customer Service Representative

Responsibilities:

  • Provide quality service to external or internal Customers
  • Document claim file by collecting and securing appropriate reports and statements from appraiser, third party adjusters, claimants, insured’s, witnesses, police any other pertinent experts to determine liability and coverage’s.
  • Maintain current knowledge of insurance products as well as appraisal or investigation techniques and services
  • Processing the necessary subrogation documents and sending them off to the correct third party insurance company
  • Investigate and settle routine and less complex property, automotive physical damage claims.

Confidential

Inbound Call Center Specialist

Responsibilities:

  • Front line contact for clients customers.
  • Professionally answering inbound calls, while providing superior level of customer service.
  • Responding effectively and thoroughly to customer needs.
  • Investigate and resolve customer issues with confidence.

Confidential

Member Service Representative

Responsibilities:

  • Responsible for fulfilling transactional needs of personal and commercial members.
  • Consistently delivered great service to member’ s experiences within a branch environment.
  • Ensured compliance and adherence to credit union policies and procedures while assisting with branch administration and operation with completion of assigned tasks to ensure an efficient and effective operating branch.
  • Referred members to other different types of services that Confidential offered, such as RSPS, TFSA, PIP and Investment services.
  • Providing high level of professional and personalized customer service for members.

Confidential

Sales Associate

Responsibilities:

  • Responsible for providing customers with excellent customer service
  • Responsible for retrieving shoes in the stock room for the customer
  • Forged and maintain excellent long term relationship with customers in order to get repeat business from these customers
  • Cashier - responsible for checking people out in an efficient and accurate manner.
  • I would get 7.25 percent commission returned for every shoe sale, and 5.25 percent on every apparel item that I sold which exceeded sales goal of over a 100 percent for each working day.

Confidential

Sales Associate, Richmond, VA

Responsibilities:

  • Responsible for providing customers with excellent customer service
  • Responsible for retrieving shoes in the stock room for the customer
  • Forged and maintain excellent long term relationship with customers in order to get repeat business from these customers
  • Cashier- responsible for checking people out in an efficient and accurate manner.
  • I would get an 8 percent commission returned for every shoe sale, exceeded sales goal of over a 100 percent for each working day.

Confidential, Richmond, VA

Sales Associate

Responsibilities:

  • Cashier- was responsible for checking people out in an efficient and accurate manner. I also was involved with handling cash.
  • Provide excellent customer service to customers by efficiently giving them the correct change.
  • Forge and maintain client relationships
  • Responsible for the tidiness and cleanliness of the front end of the store during closing hours after all the customers left.

Confidential, VA

Sales Associate

Responsibilities:

  • Provide excellent customer service to customers by helping them get a particular size and style that they want.
  • Forge and maintain client relationships
  • Handle the tidiness of the sales floor, folding clothing, cleaning the display tables
  • Responsible for replenishing the display tables when merchandise is low on stock
  • Worked overnight to stock the back of the store.

Confidential, Richmond, VA

Sales Floor Team Member

Responsibilities:

  • Worked as a Cashier
  • Replenished the sales floor
  • Straighten aisles, open game cases in the electronics department
  • Provided excellent customer service- Answered customer questions, retrieved items for customers

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