Summary

• 15 years of diverse experience in information Technology in Analysis, Design, Implementation, Testing, Development Project planning, estimation and management.
• 12 years of consulting experience in Customer Relationship Management (CRM) Applications using Siebel 8.2.2/8.1/8.0/7.8/7.5/7/6/5.6/4.0. Extensive experience in architecture, systems analysis, design, implementation, testing, and development on Siebel Marketing , Sales (SFA) and Call Center Enterprise, Field Service, Product Configurator, eCommunications, eLoyalty, Financial Services ,Life Sciences ,Consumer Goods and EAI.
• Executed 20+ Siebel Implementations in Siebel 8.2.2/8.1/8.0/7.8/7.7/7.5.x/6/5.6/4.0
• Extensively worked on Webservices, Siebel EAI, Integration Objects, Business Services, VBC, EBC, Inbound and Outbound EAI HTTP Transports, EIM, SOA and PIP, Tibco EMS,JMS
• Experience in Siebel integration with Taxware, SAP, Oracle Apps, Java, Mainframe, broadvision, VB.NET/C# , IVR , CTI , handheld ,Amdocs ,Sybase , Interwoven etc.
• Experience in development and deployment of Siebel eService, email Response module, custom Automation solutions for variety of Inbound/Outbound email requirements.
• Good experience in clinical, pharma verticals with QPharma validated and regulated systems.
• Experience in Siebel integration with Oracle Secure Enterprise Search (OSES) in 64 bit AIX
• Good Knowledge in Telecom Product Suite, Quote, Order and Asset Management.
• Good experience in setting up business rules for automation using Haley rule engine, task based UI and Siebel workflows
• Good experience in eConfigurator defining complex product models and rules.
• Experienced in configuring and integrating UCM/MDM with Siebel CRM.
• Diverse experience in Siebel CRM product performing various roles such as analyst, configurator, technical lead, integration specialist and Technical Architect.
• Good experience in project management, change control and release planning on different Siebel projects

Certifications:Siebel 7 Certified Core Consultant

Technical Skills:

• CRM:
• Siebel Configuration, Siebel Server Components: EAI, Assignment Manager, Repeating Component and Workflow Manager, Siebel Tools, SVB, Siebel EAI: eScript, VBC, Integration Objects, Business Service, HTTP, EIM, Haley, Task Based UI

Additional Skills:

• Databases: SQL Server 7, and Oracle 11G/10G/9i/8/8i/7.x, Access 97-2000,
• Development platforms: Visual Basic, Visual C++, BaaNTools, VB.net, C#
• Operating Systems: MS-DOS, Windows 95/98/NT/2000, IBM AIX, Red Hat Linux 4, Windows 2003/2008 Server
• Others: SQL, PLSQL, Java Script, C, C++, XML, COM, BaaNERP Product Suite, OSES 10.1.8.4, UCM

Education

Bachelor of Engineering in Electronics and Communication

Professional Experience:

Confidential, May ’12 Till date
Siebel Lead Consultant

As Siebel Analyst Consultant

• Involved in analysis and re design of Siebel entities to improve application performance, data partitioning, data archiving and purging.
• Involved in Application upgrade from Siebel version 7.8.2 to Siebel 8.2.2 Public Sector
• Involved in Application integration between Siebel and various 3rd party systems using IBM MQ Series middleware and web services.
• Involved in re-design of mainframe processes to Oracle Policy Automation, Siebel and HP Exstream.

Environment: Siebel 7.8.2, Siebel 8.2.2, Oracle 11g, Windows 2003/2008 Server, OPA, OATS, HP Exstream

Confidential,Morristown, NJ Dec ’10 May ‘12
Siebel /OSES Architect

Confidential, a fortune 100 company uses Siebel CRM call center and eService for their HR helpdesk.
As Siebel Lead Consultant

• Involved in infrastructure operations support for Siebel CRM 8.0.0.5 running in HACMP clustered 64-bit AIX for their development, System Integration Testing, QA, Performance Engineering environments
• Involved in setting up Oracle Secure Enterprise Search (OSES) 10.1.8.4 and Siebel CRM integration. Tasks included installing OSES 10.1.8.4, applying patches for crawler defects, altering OSES db storage size, tuning OSES DB initialization parameters, setting indexing parameters, AIX kernel parameter changes for OSES service account, startup shell script, OC4J SSL key import using key tool and OC4J debugging troubleshooting. From Siebel side, created new EAI component for Siebel OSES integration, RSS Crawler configuration, Search engine configuration, OSES Field mappings, batch size parameters, webservice endpoints for search security service, deploying Siebel BusComp source, crawler plugin class, scratch and xmlidata location setup, eapps.cfg changes in all web servers. Performed all of the above in dev, QA, PE and production environments.
• Identified storage requirements for OSES DB, SEARCHP and Siebel File System mount. Devised and executed full indexing of 10 Million records by splitting entitiywise and batchwise. SR, Activities, SR Attachments and Activity Attachments were used in advanced search by helpdesk. Fine tuned Search Data Processor tasks and threads for indexing, created custom weekly backup script, setup index optimizer, fine tuning crawler threads, federation entities setup, authorization/authentication timeout settings, custom attribute mappings, using OSES query tool for testing, setting up incremental indexing.
• Subject Matter Expert in Siebel CRM and Oracle SES identifying product defects, limitations, solutions.
• Involved in virtualization project aiming Web tier (SWSE) in 64 bit Linux, Siebel CRM 8.0.0.9 application tier in windows 2003 (32 bit) and Oracle 10G, the database tier running in 64 bit AIX.
• Involved in virtualization project aiming Analytics Plug In 64 bit Linux, Informatica and Analytics application tier in windows 2003 (32 bit) and Oracle 10G, the database tier running in 64 bit Linux.
• Involved in fine tuning ETL jobs by eliminating unused jobs provided OOB, better session management, delta load tuning etc
• Worked on a proof of concept for single sign on requirement integrating Siteminder and Siebel CRM 8.0.0.9 using WS-1 authentication.
• Worked on a proof of concept to setup UCM integration with Siebel CRM 8.1.3, applying fix packs, ACRs, DQ Setup, MDM Connector, SIFs, workflows.
• Involved in setting up dev, qa, and prod environments in windows 2003/linux/aix for Siebel CRM, OBIEE, Informatica, DAC and OSES, product of oracle ebusiness suite. This project involved building 25 servers in a complex design/solution with
• virtual machines running windows 2003 for Siebel/OBIEE/DAC/Informatics appservers, Tomcat
• VMs running linux for IHS(IBM HTTP Server),swse,analytics plug-in , custom eai component redirects for oses, OHS(Oracle HTTP Server) ,load balancing (Physical CSM and Web servers)
• physicals servers for OSES running in windows 2003 and
• Clustered DB running in AIX 5.3 64 bit.
• Involved in setting up EIM Data load schedules. Involved in development and deployment of Haley rules
• Involved in eService application integration with oracle search using Siebel EAI Framework creating new custom EAI components, runtime events, EAI Workflows using XML to Siebel Message and vice-versa conversions.

Environment: Siebel 8.0.0.5 Siebel 8.0.0.9 AIX, IBM Http server, OSES 10.1.8.4, Siebel EAI , Siebel 8.1.3,UCM 8.1.1.4, IHS, OHS, OBIEE 10.1.3, Informatica 7.4, DAC 2.x

Confidential,Morristown, NJ Jul ’09 Nov’10
Siebel Technical Lead

C3I provides Clinical system operation support to Pharma companies across North America and Europe.

As Siebel Technical Lead

• Responsible for analysis, design and delivery of Warehouse Management System in Siebel 8.1 eClinical and FieldService. Functioned as SME, process wise and technical solutions wise.
• Performed Siebel 7.8 to 8.1.1.2 upgrade involving development repository upgrade and merge, production upgrade.
• Involved in leading configuration and integration efforts of Field Service module, a multi organization implementation touching service orders, Receiving, Shipping, Inventory Management and repairs functionality.
• Involved in interface development using web services between Siebel and .net based ,pharma validated regulatory system storing patient data, call scheduling and surveys. Created many inbound webservices for SR, Activity and Contact objects, InsertOrUpdate, Query scenarios, declarative datamapper for DTE, InboundDispatch service tracing, workflow policy / process for post processing of webservice for custom functionality, email notifications etc. Used SOAP UI kit to test request/response before handing of WSDL.
• Involved in setting up CSAT surveys using Siebel eService and .NET application complying to internet security standards assessed and certified by 3rd party.
• Configured find objects and Siebel advanced search for service requests and solutions.
• Involved in program, study, site, CRO, LOS loads into Siebel using customer provided data.
• Involved in design and development of apropos CTI integration with Siebel.
• Involved in setup of BI Publisher reports and converting actuate reports to BI reports.

Environment: Siebel 7.8, Siebel 8.1 clinical, Field Service/Sales, SQL Server, Oracle 10G

Confidential,El Segundo, LA May ’09 Jun ‘09
Siebel Integration Consultant

As Siebel Integration Consultant

• Involved in analysis and design of Siebel entities for DIRECTV & AT & T Partner Integration
• Involved in design of Inbound HTTP ODS Data sync integration for AT& T Partner integration creating DTDs to be used by EI team
• Involved in data transformation at BC level without affecting core production outbound webservices as part of EI 2.6 release for partner integration that required transformation of account attributes to be stored at account level used by call center agents(DTV and AT& T) for joint billing functionality
• Involved in design of partner user import process without affecting DTV current system users.
• Involved in integration using webservices in JMS transport with TIBCO adapter

Environment: Siebel 7.8.2 Call center Field Service/Sales, Oracle 9i/10g, AIX, PIP, Oracle Business Suite,Tibco MS, JMS

Confidential, West Kingston, RI Jul ’08 Mar’09
Siebel Integration Lead Consultant

APC chose Siebel for their Global sales force, Field Service Personnel and call center agents along with Oracle Applications deployment for their warehousing, shipment logistics, and order management.
As a Siebel Integration Solution Consultant,

• As a part of SFA implementation, responsible for analysis, design, development of Quotes to order functionality, Asset based ordering using Siebel Order Management module.
• Involved in leading configuration and integration efforts of Quotes/Order module with Oracle Apps using datamaps, signals, webservices, Weblogic being the middleware. Line item refresh developed as point to point webservice and Header Updates from Oracle apps, MQ based were significant.
• Individually responsible for designing and deploying ADO based batch integration solution between Siebel and oracle apps for billing and invoicing interface.
• Responsible for design, development and deployment of complex quote approvals processes involving regional approvals, product organization approval, solution approvals, multi currency conversions.
• Independently Lead efforts on delivering sales and order management solution working closely with IT director, Business Heads, sales, Service and call center directors, program managers, product managers and all IT operational personnel for global deployment for multiple releases.
• Proof of concept developed to achieve the following customer acquisition process as the web portal had the product catalog and customer was allowed to choose the product and submit the product to Siebel sales using Siebel EAI. Upon successful creation of Opportunity, following processes were built using task based UI to speed up the quote creation process and email notification to customer.

Siebel CRM On Demand (Cloud model)

• Involved in upshot data base migration into SIEBEL CRM OnDemand.
• Involved in creating a static and dynamic page layout.
• Implemented Books of Business for providing flexible data access model.
• Involved in setting up password controls and authentication settings, creating company alerts and activating languages.

Environment: Siebel 8.0 sales, Siebel 7.8.2 Call Center/Field Service/Sales/Consumer Goods, SQL Server, Siebel On Demand V13, Siebel TPM, Demantra 7.2.1

Confidential,Colorado Springs, CO Jun ’07 May ‘08
Siebel Architect

HP maintains DirecTV’s test and Production environment for their critical business applications including billing , Order Management , Call Center , Sales and Field Service using variety of platforms including Tuxedo , Web Sphere , Web Logic, Java, Siebel , SAP , .Net and few other Home Grown applications catering major needs.
As a Siebel Architect,

• Responsible for Conducting release activities across different environments including repository migration, SRF , Web Templates, Browser Scripts, Data Maps, Workflows , Web Services, Product Model, CTI Definitions, Assignment Manager Updates, Creating Components/ groups , application data migration etc.
• Involved in troubleshooting end to end processes starting from Siebel, Middleware: Weblogic and Seebeyond, ODS DataSync and Amdocs Billing application.
• Involved in support of ABS Configuration including service region/employee definition, Server Key Mappings, ABS Load, Optimizer etc
• Involved in LDAP Authentication setup process.

Environment: Siebel 7.8.2 Call Center, Field Service, Sales, Loyalty, Oracle 10G, AIX, Iplanet, SAP.

Confidential, Nashville, TN Nov ’05 Apr’07
Siebel Architect/Lead Developer

Emdeon phased out most of the customer facing legacy applications to be replaced with Siebel. EAI HTTP Transport is extensively used to integrate diverse applications based on Oracle Financials, ASP.NET and cold fusion

• Responsible for major integration with Siebel using Workflow Process, Policy, Business Service and Integration Objects, EAI HTTP Framework, EAI Siebel adapter, EAI XML Converter
• Involved in creating ASP and ASP.NET scripts for batch, repeating and online transactions
• Involved in the configuration across all the object layers, custom scripts, calling 3rd party applications from Siebel applets, runtime events.
• Designed and developed asp.net interface using c# to replace VB COM interface
• Developed miscellaneous ASP and ASP.NET (using VB.NET) Interfaces called within Siebel workflow
• Build custom scripts to handle Unicode characters in non-Unicode environment for all the interfaces.
• Developed numerous Workflows on Outbound Emails for Service Requests/Change Requests/Opportunity notification etc.
• Experience in pharma data model and report generation on various master detail reports.
• Used Rational Clearcase to maintain version control.
• Involved in development and deployment of eService module to handle employee helpdesk tickets. ColdFusion application used earlier was replaced by eService.
• Responsible for understanding As Is process in ColdFusion for employee helpdesk and To Be process development in Siebel.

Environment: Siebel 7.7 Call Center, Life Sciences 7.7, Oracle 8i, ASP.NET, VB.NET,C#, VB, COM, Windows 2000, rational clear case, Avaya CTI, Edify,EDI

Confidential, Aug ’05 Oct’05
Siebel Architect

• Involved in the requirement Analysis and analysis of Use cases
• Worked on the client RFP to convert functionalities and Use cases
• Worked on High level / Detail Process flow diagram to identify and work on various Integration points
• Detail design of data elements were identified as part of the Integration

Environment: Siebel 7.8 Public Sector, SQL Server

Confidential, VA Feb ’05 Aug ‘05
Senior Siebel Consultant

Involved in Configuration, eScript, Data Conversion & Integration:

• Responsible for design of Service Request Object to be compliant with smartscript and Integration of the same with billing system using Microsoft Biztalk server using Workflow Process, Policy, Business Service and Integration Objects.
• Data Mapping of Service Request for smartscripts, Analytics, Billing System and data conversion of existing SR’s in Siebel 6 application.

Environment: Siebel 7.7 eCommunication, Loyalty, SQL Server 2000, Biztalk, Siebel eScript, CTI, SmartScript, Genesis

Confidential,Stamford, CT Feb’04 Feb’05
Siebel Integration Lead

Pitney Bowes is one of the leading solution providers in mailing and document management services. Pitney Bowes implemented Siebel CRM to equip Sales and Service personnel with the on-hand information. Designed & Implemented Interfaces between Siebel, SAP, Wireless Handheld, IVR, Broadvision and Legacy. SME (Subject Matter Expert for all Siebel related issues and NeoN Adapter (Configuration, Integration). Served in Project Lead/Manager capacity for onshore and offshore teams.

a) Data Conversion & Integration:

• Responsible for authoring Wireless Handheld integration solution with Siebel using Workflow Process, Policy, Business Service and Integration Objects.
• Configured NeoN Adapter for Batch and Neat Real Time interfaces.
• Data mapping of external legacy data between Siebel and MainFrame Order applications.

b) Real-Time Interfaces:
Siebel to NeoN Adapter Inbound & Outbound
Designed and implemented Siebel NeoN Adapter workflows to create Handoff between Siebel, Legacy, SAP, Wireless, IVR and BroadVision applications.

• Creation of Orders, Assets, Agreements, Accounts and products are real-time and followed the above approach. Also data creation for the listed entities used this framework.
• Account , Assets ,Agreement and Service Orders(SR and Activities in Siebel) from Legacy
• Products, Parts Order, Inventory Replenishment from SAP.
• All the capabilities in Big Siebel were made available in wireless and IVR.

In addition to these created miscellaneous business services and workflow processes as per the requirements.

Environment: Siebel Field Service 7.5.3 on Windows 2K, Siebel 7.7, Oracle 8i on Sun Solaris, Siebel eScript, Siebel VBScript and NeoN Adapter , Genesis.