Customer Service Associate Resume

SUMMARY:

To obtain a position in the psychology field where my skills, experience, and education can guide a growing organization

SKILLS:

PROFESSIONAL EXPERIENCE:

Customer Service Associate

Confidential

Responsibilities:

Delivered outstanding customer service by ensuring customers’ questions and concerns are answered in an efficient and effective manner
Maintained required performance standards by ensuring quality service and identifying client needs
Ensured the security of client information and assisted with minimizing bank losses by performing client verification
Resolved and tracked client complaints to ensure customer satisfaction
Suggested products and services to clients based on evaluation of their needs
Received and screened incoming call from law enforcement and medical responders
Tested communication and alarm equipment to ensure quality service