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Customer Service Associate Resume

SUMMARY:

To obtain a position in the psychology field where my skills, experience, and education can guide a growing organization

SKILLS:

  • Proficient in Microsoft Office Suite
  • Excellent Customer Service Skills
  • Proven Leader
  • Effective verbal and nonverbal Communication Skills

PROFESSIONAL EXPERIENCE:

Customer Service Associate

Confidential

Responsibilities:

  • Delivered outstanding customer service by ensuring customers’ questions and concerns are answered in an efficient and effective manner
  • Maintained required performance standards by ensuring quality service and identifying client needs
  • Ensured the security of client information and assisted with minimizing bank losses by performing client verification
  • Resolved and tracked client complaints to ensure customer satisfaction
  • Suggested products and services to clients based on evaluation of their needs
  • Received and screened incoming call from law enforcement and medical responders
  • Tested communication and alarm equipment to ensure quality service

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