SUMMARY:

• Over 20 years with technical and educational experience in Confidential technology.
• Project managed system integration with Confidential VOIP configuration using CM 5.0 to 6.0 versions on multiple Confidential server platforms.
• Executed Confidential system installation, administration, and maintenance of, SIP, H.323 ISDN and SS7 network signaling in trunk configurations.
• Knowledge in production of network management methodology with QOS, codecs, layer 2 and layer 3 protocols to improve converged network operations.
• Provide hands - on experience implementing Confidential hardware and software configuration including rack and stack requirements.
• Efficient in Microsoft Suite products that provide collaboration with integration of converged methodology to various applications of follow me or telepresence.
• Experience managing voice mail and video conference systems in mid to large business environments.
• Excellent customer service support and customer interfacing in delivery of product.
• Ability to work with a team environment or work individually with onsite customers.

EXPERIENCE:

Implementation Specialist

Confidential

Responsibilities:

• Perform Confidential system installation and implementation of Gateways, Servers, and CM Platforms to various business environments.
• Provide project management experience in migration and integration to new technology production in converged networks.
• Perform hands-on hardware and software configurations to system requirements.
• Coordinate customer and vendor product delivery into production.
• Service level administration to system adds, moves, changes and troubleshooting System operation towards end-user needs.
• Analyze and research system platform ability in meeting client objectives and business needs in research and development in lab environment.
• Evaluate network and telephony configuration to improve efficiency to network operation infrastructure.

Field Service Technician

Confidential

Responsibilities:

• Provide on-site customer support for Confidential, Confidential and Confidential system products.
• Performed hands-on installation, coordination, and turn-up Confidential VOIP configuration to various clients using converged technology.
• Analyze and corrected end user issues in support of VOIP cutovers.
• Administrated system programming and monitoring of system components.
• Work in team environment for engineering VOIP infrastructures to clients.

Implementation Specialist

Confidential

Responsibilities:

• Project managed installation of Confidential VOIP and unified messaging systems.
• Perform site survey for implementing the hardware and software platforms.
• Coordinate Confidential and Confidential hardware and software integration for VOIP.
• Provision WAN and LAN transport facilities for broadband networks milestones.
• Implement QOS types and routing protocol with H.323 and SIP configuration.
• Provide experience in implementing network cabling infrastructure for VOIP.
• Coordinate and interface vendor delivery of products and services to production.

Field Service Technician

Confidential

Responsibilities:

• Provided hands-on telecommunication services on client site configuration.
• Supported hardware / software integration of legacy system to Confidential VOIP.
• Coordinated customer service solutions with work request and trouble calls.

System Administrator

Confidential

Responsibilities:

• Technical advisor in voice network of multiple site administration.
• Performed duties for administration and maintenance on Confidential Systems.
• Managed end-user interface with SLA's and SOP's completion with work request.
• System analyst to port availability and performance of network media.
• Vendor coordinator for project installation.
• Efficient with customer support systems and applications; Visio & Microsoft.

Installation Technician

Confidential

Responsibilities:

• Installed of RF, Computer and VOIP CPE equipment to residential customers.
• Direct communications with network operation in customer service productivity.

System Administrator

Confidential

Responsibilities:

• Managed call center Confidential configuration and operational functions for network.
• Maintained system software application and call flow programming in Confidential Dialer and Customer Marketing Campaigns for call center environment.
• Coordinated and support management request in maintaining SLA’s.
• Project managed hardware and software projects associated with call center.
• Consultant in call center logistics and vendor interfacing in product delivery.
• Monitored QOS policies for voice traffic over 24 by 7 call center configuration.

Technician

Confidential

Responsibilities:

• Project managed on-site installations for voice and data infrastructure.
• Provided hands-on implementation of network infrastructure in new construction.
• Oral and written daily reports to onsite production as technical leader.

Specialist

Confidential

Responsibilities:

• Managed a network operation center for a long distance carrier.
• Coordinated, provisioned, and tested T-1, DS-3 and SONET transport facilities.
• Analyzed network troubles as Tier-3 level support to NOC.
• Project managed new product life cycle and vendor interfacing.
• Implemented ITIL practices in network operational procedures.
• Expanded the Confidential broadband long distance carrier network.

System Administrator

Confidential

Responsibilities:

• Managed Confidential G3I Communication System.
• Implemented system integration and translation conversion.
• Analyzed and configured Confidential and T1 configuration.
• Performed system migrations and software update for network configuration.

Telecommunication Specialist

Confidential

Responsibilities:

• Implemented telecommunications integration for Confidential .
• Managed an Confidential G3R system for corporate environment.
• Programmed and developed call center configuration.
• Maintained LAN, MAN, and WAN network configurations.
• Analyzed hardware and software components for voice and data network.

Telecommunication Specialist

Confidential

Responsibilities:

• Designed, planned, and implemented voice communication systems.
• Developed and prepared documentation for system configuration.
• Performed system migrations from legacy to modern TDM configuration.
• Updated networks configurations, analyzed alarms, and traffic routing.
• Administrated, installed, and maintained Confidential G3I systems.
• Supported video teleconference and polycom equipment configuration.