Government Contractor Resume Alexandria , Virginia - Hire IT People

PROFESSIONAL S UMMARY:

I'm an IT professional, a student of the discipline of Information Technology. I'm actively seeking opportunities in the field. I possess 8yrs experience in IT, 7yrs professionally. I possess knowledge of hardware, software, and network. I have troubleshoot, resolved, document various issues.

SKILLS:

Excellent problem - solving abilities: Desktops, Laptops, Netbook, Tablet PC's, MAC's, Windows and Mac Servers, Printers, Scanners, USB devices

Network maintenance: Microsoft Office suites, Microsoft Outlook, Cloud,

System upgrades: Interactive Client, Lotus Notes, Remedy, Remote

System backups: Desktop Connection, Symantec PC anywhere, Data backup and retrieval Cloud

Excellent communication skills: Switch, Bridge, Router, Gateway, Access Point,

Excellent diagnostic skills: Wi-Fi, Proxy Server, VPN, VOIP, DSL, Cat 5e, Active Directory, Users, Groups, Group Policies

WORK HISTORY:

Government Contractor

Confidential, Alexandria , Virginia

Responsibilities:

Technician in a call center
Providing technical support for government employees
Troubleshoot and Resolve issues related to Outlook Migration
Create Tickets, Resolve tickets in a timely manner
Create accounts
Remove accounts
Add Personal Folders
Move user to cloud through active directory

Onsite Technician

Confidential, Baltimore, MD

Responsibilities:

Short-term assignment with Confidential
Served as an Onsite Technician for private school
Troubleshoot and resolve various technical issue for administrative staff and teachers
Perform imaging of laptops for deployment

Technician

Confidential, Wayne , PA

Responsibilities:

Short-term technical assignment for Confidential
Served in a team of technicians for Confidential
Performed migration and configuration of workstations and teller machines
Configure workstations and teller machines for use

Tier-2 Technician

Confidential, Washington, DC

Responsibilities:

Short-term technical assignment for Confidential
Served in team of technician supporting Confidential
Perform Windows 7 migration of desktops, laptop in various schools in the District of Columbia public schools
Perform imaging and deployment of Macintosh desktop computer and laptop computers
Troubleshoot and resolve various issue for administrative staff and teachers

Technician

Confidential, Washington, DC

Responsibilities:

Short-term technical assignment for Confidential
Served with a team of technician performing break-down of hardware and audio/visual equipment
Pack hardware and audio/visual equipment for shipping

Technician

Confidential, Gambrills , Maryland

Responsibilities:

Short-term technical assignment for Confidential
Served with a team of technicians providing support for 1500 students
Setup and configure laptops for student use
Troubleshoot and resolved variety of issues for students

Technician

Confidential, St, New York , NY

Responsibilities:

Short-term technical assignment for Confidential .
Served with a team of technicians on printer deployment
Configured and deployed various Confidential laser printers for deployment
Coordinated with users in using the laser printers

Intern

Confidential, Arlington, VA

Responsibilities:

Short-term assignment for Confidential monitoring the helpdesk
Answering calls form executives and employees
Create tickets, Troubleshoot incoming tickets from users
Troubleshoot and resolve various hardware and software issues
Maintain hardware and software

Owner, Consultant

Confidential, Ft Washington, MD

Responsibilities:

Delivered time sensitive consultation, troubleshooting, resolution of IT issues
Delivered hardware, software, and network installations and configurations
I have migrated clients from XP to Windows 7 and higher

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Government Contractor Resume

Alexandria, VirginiA

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