ADVANCED SERVICE TECHNICIAN Resume Lanham, Maryland - Hire IT People

SUMMARY:

To secure a position in Information Technology field. To attain a level of competence where I will be able to troubleshoot and resolve problems in a server environment.

WORK EXPERIENCE:

Confidential, Lanham, Maryland

ADVANCED SERVICE TECHNICIAN

Responsibilities:

Followed assigned daily routes driving a company van to complete scheduled service calls in an allotted time frame.
Communicated with customers, at their locations, to identify TV, Internet and/or phone service issues to locate, diagnose and repair technical problems and assure reliable service.
Provided direct customer service by providing demonstrations about use of the services.
Assured proper use of safety procedures in the performance of duties, i.e., use of ladders, cutting and prep tools and other general and cable - specific instruments and tools.
Repairs often required performing work in small, dusty and high places utilizing company equipment like bucket trucks.

ADVANCED SERVICE REPRESENTATIVE

Confidential

Responsibilities:

Responded to incoming calls from customers requesting assistance in operating cable services or requesting repair in a call center environment.
Analyzed customers’ needs and provided immediate phone help when possible.
Scheduled service calls by service technicians when appropriate utilizing services like Cable Data or Remedy scheduling systems .

DISPATCHER

Confidential

Responsibilities:

Provided service technicians with work orders, as needed, that included a summary of information gathered through customer contact.
Placed follow-up calls to customers to advise them of approximate arrival time of technicians.
Assisted with completion of daily orders as technicians completed their assigned jobs.

Confidential, AFB, Maryland

AIRCRAFT MAINTENANCE TECHNICIAN, Technical Sergeant

Responsibilities:

Maintained the C141 aircraft to assure readiness for proper service as needed by providing necessary fueling and hydraulic services using LOX trucks as required.
Assured proper positioning and securing of components required to retrofit the interior design of the aircraft for mission requirements such as full cargo, regular passenger, and hospital setups using hand tools, small trucks and forklifts.

Confidential, Fairfax, Virginia

SERVICE TECHNICIAN

Responsibilities:

Diagnosed, located and repaired cable service issues at our customers’ locations using cable service-specific tools and instruments such as multi-meters to verify a proper RF signal to assure reliable service for our customers.
Set and followed a company-assigned daily route in a company van to answer service calls for repair or technical assistance adhering to the company’s allotted time frame.
Used and maintained proper safety procedures when utilizing ladders, cutting tools, prep tools and other instruments and tools to repair cable.

Confidential, Pentagon City, Virginia

SUPERVISOR

Responsibilities:

Provided supervision and proper scheduling for department employees to assure optimal availability to provide excellent customer service.
Assured that audio-visual stock and other component accessories were positioned as recommended by the Confidential to assure optimal viewing to help promote sales.

SOFTWARE SPECIALIST

Confidential

Responsibilities:

Participated in providing assistance and general information to our customers about available products.

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Advanced Service Technician Resume

Lanham, MarylanD

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