Dispatcher Rep Resume Gaithersburg - Hire IT People

SUMMARY:

Over 10 years experience in Technical and Network Operations.
Knowledge of PC setup and Installation with working knowledge of windows applications.
Utilize technical expertise to analyze, troubleshoot and react to issues requiring immediate attention.
Result oriented with the ability to produce in a deadline driven environment.
Superior organizational skills with the ability to prioritize and manage multiple tasks efficiently.

PROGRAMMING AND SOFTWARE SKILLS:

MS Windows 2000, Excel, Monarch Pro, CD Rom, Microsoft Outlook, Windows NT

PROFESSIONAL EXPERIENCE:

Confidential

Dispatcher Rep, Gaithersburg

Responsibilities:

Assigned service/work schedules for workers per their area of work.
Maintained continuous communication channels with supervisors and workers to sort their work related issues.
Responsible for weekly report on technicians and services completed for upper management
Responsible for call backs on repairs and follow up.
Accurately communicate call status to other employees and manager
Track work quotas to determine staffing and support needs in the field.

Dispatcher Rep

Confidential, Millersville, MD

Responsibilities:

Independently coordinates field activity work through radio and computer communications.
Provide back up support to primary dispatchers by handling inbound radio and phone traffic.
Place outbound calls to customer to assist with clearing service related appointments
Dispatch and monitor all field personnel’s work via radio and computer, track technicians and contractors daily program to ensure daily production and time frames are met.
Check in jobs when necessary.
Acts as liaison between the technicians and their shop and other internal departments, including handling security issues.
Professionally handle all types of customer inquires and complaints to fully resolve customer concerns, including troubleshooting, correcting account, scheduling and following up on work orders to ensure service is working.
Professionally assist and educate Customer Service Executives with determining appropriate action to resolve subscriber problems.
Responsible for entering next day and future daily workload for technical field staff in order to create an efficient workflow.
Monitor quota to full headcount based on manpower.
Ensures assignments and scheduling are in compliance with company policy.
Compile, maintain and prepare various operational reports, logs and files.