SUMMARY:
To obtain a challenging position which will utilize my Information Management/Computer Operations skills, with responsibilities which demand a consistent level of high performance.
PROFESSIONAL EXPERIENCE:
Customer Service Technician/Asset Manager
Confidential
Responsibilities:
- Currently IT Asset Manager for Hardware/Software
- Performed Tier 1 & 2 support
- Imaged desktop & laptops using Confidential tools
- Managed client computer using Active Directory
- Experience setting up VMware Workstations
- Set up Blackberry, IPhones & IPad devices for users
- Proficient using Office 2010/2013
- Answered & tracked incoming trouble calls using Service Now/Remedy
- Provide onsite assistance to over 1,000 employees
- Performed conversion from Windows XP to Windows 7
- Troubleshoot all hardware problems for Dell Models 960,990 & 9010
- Re - installed faulty systems
- Installed & configured printers, scanners, fax machines & all other peripherals
- Remote control to client pc’s using Confidential
- Provide assistance with MS Outlook
- Assist users with setting up Nortel VPN Client & web based application
Help Desk Technician
Confidential
Responsibilities:
- Performed Tier 1 & 2 support for over 8,000 customers
- Answered & tracked incoming trouble calls using Remedy Help Desk Application
- Installed & tested new software for the Confidential
- Provided remote phone access support to over 500 off-site users
- Re-installed faulty systems using Norton Ghost & NT Boot programs
- Installed all the software & tested over 1,500 new computers
- Installed & configured printers, scanners, fax machines & all other peripherals
- Assisted with the migration from Win NT to Win 2000
- Expert in trouble shooting Office XP Suite (Word, Excel, PowerPoint, Access)
- E-mail guru with all Microsoft Outlook problems
- Set-up new e-mail, LAN, Travel Manager, SIMMS tracking system accounts
- Provided password support/security for incoming personnel using Enterprise Administrator
Help Desk Technician
Confidential
Responsibilities:
- Assigned as the Single-Point-Of- Contact for the CIO/OCIO
- Tracked and resolved client computer issues
- Provided video conferencing support to Executive level clients
- Prepared Power Point presentations for Senior level meetings
- Trained new employees on the proper use of their laptop/PC
- Kept track of all IT hardware using Excel spreadsheets
- Administered & changed logins, passwords, & new accounts using Active Directory