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Customer Service Technician/asset Manager Resume

SUMMARY:

To obtain a challenging position which will utilize my Information Management/Computer Operations skills, with responsibilities which demand a consistent level of high performance.

PROFESSIONAL EXPERIENCE:

Customer Service Technician/Asset Manager

Confidential

Responsibilities:

  • Currently IT Asset Manager for Hardware/Software
  • Performed Tier 1 & 2 support
  • Imaged desktop & laptops using Confidential tools
  • Managed client computer using Active Directory
  • Experience setting up VMware Workstations
  • Set up Blackberry, IPhones & IPad devices for users
  • Proficient using Office 2010/2013
  • Answered & tracked incoming trouble calls using Service Now/Remedy
  • Provide onsite assistance to over 1,000 employees
  • Performed conversion from Windows XP to Windows 7
  • Troubleshoot all hardware problems for Dell Models 960,990 & 9010
  • Re - installed faulty systems
  • Installed & configured printers, scanners, fax machines & all other peripherals
  • Remote control to client pc’s using Confidential
  • Provide assistance with MS Outlook
  • Assist users with setting up Nortel VPN Client & web based application

Help Desk Technician

Confidential

Responsibilities:

  • Performed Tier 1 & 2 support for over 8,000 customers
  • Answered & tracked incoming trouble calls using Remedy Help Desk Application
  • Installed & tested new software for the Confidential
  • Provided remote phone access support to over 500 off-site users
  • Re-installed faulty systems using Norton Ghost & NT Boot programs
  • Installed all the software & tested over 1,500 new computers
  • Installed & configured printers, scanners, fax machines & all other peripherals
  • Assisted with the migration from Win NT to Win 2000
  • Expert in trouble shooting Office XP Suite (Word, Excel, PowerPoint, Access)
  • E-mail guru with all Microsoft Outlook problems
  • Set-up new e-mail, LAN, Travel Manager, SIMMS tracking system accounts
  • Provided password support/security for incoming personnel using Enterprise Administrator

Help Desk Technician

Confidential

Responsibilities:

  • Assigned as the Single-Point-Of- Contact for the CIO/OCIO
  • Tracked and resolved client computer issues
  • Provided video conferencing support to Executive level clients
  • Prepared Power Point presentations for Senior level meetings
  • Trained new employees on the proper use of their laptop/PC
  • Kept track of all IT hardware using Excel spreadsheets
  • Administered & changed logins, passwords, & new accounts using Active Directory

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