SUMMARY:

• Proficient in Product and Program Management, SDLC, ITIL and Process Improvement i.e., Six Sigma, Kaizen, Kanban, BSC. Mobile App Architect with applied knowledge of design and deployment in native and hybrid mobile technologies. Adept in PCI Compliance Auditing, Change Management and Data Mapping.
• PMBOK, ProdBOK, Product Virtualization, PRDs, MRDs, SCRUM - AGILE, Kanban, ITIL, Deming Method, Six Sigma, Kaizen, BSC, ROQ, JIT, Jira, Confluence, MacOS, MS Office Suite, PlanView, GitHub, Jenkins, SPO, Atlas, VSTF, Mulesoft
• Successfully created and managed new software, security, compliance and infrastructure programs. Inculcated business process change and best practices
• Drive end-to-end lifecycle of SAAS, PAAS and mobile products from scope through maturity
• Design product roadmaps, marketing plans, go-to-market strategy, and NPI-New Product Introduction
• Designed Salesforce CRM, defined security policies, permissions and access rights, groups and analytical reports

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Mobile Product Manager

Responsibilities:

• Created a strategy, roadmap, execution plan, Scrum/Kanban training, migrating data and services to AWS
• Designed UX/UI and documented Proof of Concept and business logic for Enterprise Mobile Apps
• Designed Identity, API and BYOD management utilizing Kony framework and created mobile device testing plans
• Created threat models, audited security (TLS 1.2, Encryption, Monitoring, PKI) and PCI-DSS compliance gaps and documented the PCI-DSS scope for Confidential
• Created an SDL plan and Metrics to measure project progress and practice iterative improvement
• Designed the data mapping and transformation for Salesforce Cloud

Confidential, Bellevue, WA

Mobile-Compliance Product Manager

Responsibilities:

• Created product deployment strategy and roadmap for Security (Encryption, Monitoring, TLS1.2 Firewalls) and Mobile app feature i.e., loyalty, discounts, partner integration
• Created new security policies, encryption standards and policies for the mobile app and Azure
• Completed the PCI Scoping for Confidential environments and worked with external auditors for Confidential
• Created a data mapping plan to migrate customer data to Confidential

Confidential, Seattle, WA

Mobile Product Manager

Responsibilities:

• Consulted with McGraw Hill to create secure and scalable Mobile Apps for Education Clients
• Certified apps for MDM utilizing Kony Mobile Fabric, managed publishing via App stores and AWS
• Conducted PCI-DSS Audits to assess threats and work with Security Engineers to fortify MH PII Systems and Implemented SSL encryption and tokenization for sensitive data security
• Created the design and logical workflow for a custom private Confidential cloud instance and created data maps for data transformation

Confidential, Bellevue, WA

Security Program Manager

Responsibilities:

• Consulted with Commerce Platform to assess and provide strategic insight on Security Operations
• Conducted PCI-DSS Audits and integrated Symantec DLP suite to protect customer PII data
• Created new security policies, monitoring thresholds and encryption standards for Azure
• Created and managed PKI implementation for sensitive Confidential environments and integrated Symantec DLP suite
• Created a BI dashboard to validate the success of program
• Streamlined data transformation from distributed data centers

Confidential, Everett, WA

Mobile App Architect-Product Manager

Responsibilities:

• Consulted with Confidential IT team to deploy a prototype for a hybrid mobile application for Android and iOS. Designed and deployed a Salesforce Cloud and migrated client data from MS Dynamics.
• Created and managed product roadmap, cost and release schedule for Telecom networks and infrastructure programs
• Created new APIS for secure and encrypted communication between mobile app and Azure
• Designed and created Hybrid Mobile Apps utilizing Kony Identity Management and Mobile fabric improving their interface with Salesforce CRM
• Tested the devices for user experience and functionality
• Analyzed the systems i.e., Salesforce CRM and Cloud, MS Dynamics, networks for security gaps

Confidential, Redmond, WA

Program Manager-Mobile App Architect

Responsibilities:

• Worked with Public Sector Marketing for targeted marketing campaigns and convergence of US and EMEA sites
• Manage product features, schedule, cost and release schedule for Marketing campaigns
• Analyze data from Public Sector website usage and create campaigns and Metrics to enhance UX
• Create process improvements, managed API integrations and managed PCI compliance
• Deployed Cloud based apps for Surface platform. Created and implemented analytical KPIs for measuring performance and user experience. Conducted and Managed Security Audits, PCI Compliance and threat assessment and alleviation/remediation initiatives for Azure platform
• Manage product features, tradeoffs and release schedule for Azure based Windows Apps for Surface i.e., Travel, Finance and News
• Designed and implement Cloud infrastructure for Travel, Finance and News Apps working with Development and Business Orgs for content ingestion and to enhance Security and User Experience. Worked on vendor APIs and Azure connectivity
• Created process improvement and security metrics based on App Usage and Security Incident data
• Create Knowledge Base (FAQ, User Guides, Specs, etc.) and standardize processes, metrics and KPIs

Confidential, NY

Mobile App Architect-Product Manager

Responsibilities:

• Successfully launched a new iOS based POS system for the restaurant market. Managed vendors, clients and product lifecycle development. Managed Accounting and P&L Strategy. Managed PCI -DSS compliance.
• Created and executed vision and roadmap, app deployment strategy for iOS devices
• Managed NPI, market and competitive analysis, UA Design for iOS Mobile Devices-iPads, iPhones
• Integrated APIs from payment gateways, banks and CC processing companies and ensured PCI compliance for partners
• Developed and managed client and partner relationships, created SAAS pricing plans, analyzed ROI for ad campaigns
• Managed scope, schedule creep, cost overruns and created status reports for stakeholders
• Created monthly audit, disaster mitigation, metrics and user guides for the product line and the company

Confidential, Redmond, WA

Product-Program Manager

Responsibilities:

• Managed and implemented convergence of SharePoint site collections into privatized Clouds for MS Product Teams and external customers. Provided 99.99% SLA uptime utilizing ITIL service methodology. Designed the security framework for the Azure cloud for clients
• Utilized performance data counters to analyze SharePoint farm health KPIs and design dynamic load balancing
• Initiated PCI-DSS standards for PII and Credit Card data
• Analyzed security incidents, fine tuned policies, improved the incident to
• Managed Stakeholder communication and provided status updates through SharePoint and TFS
• Created Knowledge Base (FAQ, User Guides, Specs, etc.) for partner organizations
• Designed and created browser based tools suite, for use with Tablets and PC Environment, for S&M, consolidating CPA, CPC, CPM campaigns, analytics and segment sizing for diverse markets. Also, implemented new ad-serving platform for mobile devices and desktop PCs and designed the security framework for Azure based tools
• Created and executed roadmap for ad-serving platform and SAAS toolset
• Designed and implemented OLAP Cubes for Cookie Pool Inventory and managed Ad Inventory
• Managed Sox and PCI-DSS compliance initiatives for Ad Center. Implemented quarterly PCI-DSS audits to improve data integrity
• Designed the Security framework, encryption and transport level security for Azure based tools and systems and created policies and processes for partners to be PCI Compliant
• Integrated SalesForce CRM in the advertising campaign DBs
• Developed and implemented DxSuite for Office O365 and Technical Writers increasing revenue by $3 Million per quarter
• Disseminated SME knowledge to functional and technical issue resolution through a wiki forum and SharePoint
• Fortified security position of clients against malicious threats through security updates via RTW
• Conducted quarterly DSS Audits and made recommendations to improve Security based on threat assessment and modeling

Confidential, Bothell, WA

Mobile Architect-Product Manager

Responsibilities:

• Migrated 150K clients, working with Marketing, Networks and Sales, from TDMA to GSM Network increasing revenue by $7.5 Million. Achieved this by analyzing Client Preferences Data for the previous 10 years
• Designed firewalls and created threat models, encryption and monitoring for private clouds containing billing and PII data
• Managed PCI and SOX compliance and conducted quarterly PCI-DSS audits to analyze, remediate and resolve threats
• Designed and deployed the Ensemble Suite for the Billing Platform for enhanced UX and reduced costs
• Gathered requirements, analyzed gaps, designed online billing, set up the Billing and Customer Data Warehouse and deployed Ensemble, managed the transition and training of employees
• Implemented UMTS network, designed and deployed iterative software patches on Confidential & Confidential cell sites and BSCs with Switch Engineers
• Implemented an end to end disaster recovery plan for software deployments, billing collectors, BSCs and Switches

Technical Environment: Solaris, SharePoint, MS Windows, Project, Visio, Tibco, FusionWorks, Amdocs-Ensemble, CTS Ticketing, Toad, CSS, IBM SQM, PMBOK, SCRUM, Six Sigma, BSC, PCI-DSS, Mercury LoadRunner, HP OpenView, Netrac OSS, BMC Patrol, CDR Live, Remedy, Ericsson GSM, AS400, HPUX, Qualys, ArcSight

Confidential, Redmond, WA

Program Manager

Responsibilities:

• Responsible for creating and deploying (PCI Compliant) Ad Serving Infrastructure for Mobile and Desktop machines
• Designed and deployed virtual Ad-Serving infrastructure (campaigns, inventory, publishing etc.) for Mobile and PC platforms
• Managed product lifecycle of AdExpertV3.x, Ad Control Bar, Mobile Ads, Offline Ads and RAD (Remote Ad Delivery) for clients, resolved issues to achieve on-time software releases using ROQ guidelines
• Consolidated and streamlined Process Flows, SOPs, SOX, PCI audit requirements

Confidential, Williamsville, NY

Program Manager

Responsibilities:

• Responsible for Targeted Marketing, IT network, Accounting and Vendor Management
• Created and implemented targeted marketing programs
• Created JIT supplier deliveries to improve output efficiencies and reduced cost by negotiating supplier contracts
• Streamlined accounting, bookkeeping, fixed assets, general ledger, accounts payable and receivables
• Implemented a disaster recovery plan for the supply chain, IT and financials of the company

Confidential, Fremont, CA

Solutions Architect

Responsibilities:

• Provided customized solutions to clients to improve their efficiencies while reducing their expense.
• Made security recommendations after conducting DSS audits on client DBs
• Negotiated MSAs, developed PRDs and proposals in response to RFPs and RFIs
• Achieved sales targets for SUN systems of $500k each quarter
• Implemented network solutions and sales support to clients
• Led Project teams as an ITIL SME and Scrum Master to deliver system implementations in an iterative fashion, managing system deployment, product inventory, service, product backlog, velocity and release burndown

Confidential, Potomac, MD

Product Manager-Solutions Architect

Responsibilities:

• Implemented new cell phone and service products i.e., SMS, MMS, LD etc. for an EBITDA increase of 30%
• Executed bilateral agreements with International PTTs, IXCs, and CLECs ( Confidential & Confidential, Sprint, BT, TNZ) reducing Transit Access Rates
• Provisioned Int’l Wireline and Mobile network routes and managed service requirements with Eastern Europe, Middle East, Baltic States and South East Asia, increased revenue by 25% each quarter
• Implemented Infrastructure improvements Confidential the network level improving bandwidth, throughput and ASR
• Created SSL and encryption standards for databases and transport layer
• Designed and Implemented the Ensemble Suite for the Billing Platform for enhanced UX and reduced costs
• Conducted PCI-DSS Audits, analyzed security gaps, designed online billing, set up the Billing and Customer Data Warehouse and deployed Ensemble, managed the transition and training of employees, implemented Security recommendations for billing data
• Implemented SOX and PCI compliance structure for company financials and consumer billing

Technical Environment: MS Visio, MS Project, Windows, Oracle, HP Open View, Netrac OS, ProdBOK, PMBOK, SCRUM, ITIL, Kanban, BSC, Mercury LoadRunner, BMC Patrol, Tibco, CDR Live, Remedy, Toad, Ericsson GSM, AS400, HPUX, Solaris, Norte, Amdocs-Ensemble, SOX, PCI-DSS