IT Generalist Resume Irving, TX - Hire IT People

SUMMARY:

Highly skilled network professional experienced in network support, maintenance, troubleshooting, and repairs in end - user desktop and computer upgrades. Capable of taking computer/network projects from conception to completion and applying IT expertise to support business objectives. Excellent communicator and self-motivated team member in addition to the ability to work with minimal supervision. Network professional possesses exceptional customer service skills with the enthusiasm to learn new technologies and fast adaptability to new platforms and environments.

SKILLS & KNOWLEDGE:

Microsoft Office: Outlook, Word, Excel, Access, PowerPoint, etc.), all versions through 2016.

Networking Technology: TCP/IP, DHCP, WINS, DNS, UDP, FTP, SMTP, QOS, VPN, OTV, ATM, MPLS-VPN, NAT, VoIP, Spanning Tree & Wireless

Operating Systems: Linux, Unix, Windows 7, Vista, XP/2000/NT (workstation & server), Windows 95/98/ME, Cisco IOS, NX-OS (2K,5K, 7K)

Virtualization: Dropnbox, VirtualBox, VMware, AWS, HyperV, cloud

Hardware skills: Experienced in PC (desktop & laptop) upgrades, configuration, maintenance, troubleshooting, and repairs

Network Hardware: Cisco Routers and Nexus, Vanguard, Juniper Routers

Routing Protocols: EIGRP, RIP, OSPF, BGP, IS-IS, FHRP

Switching Protocols: RST, MST, vPC, FabricPath

Ticket Tracking Systems: Smarts, Clarify, Remedy, ConnectWise

Network Monitoring Tools: Vital Suite, CA Spectrum, Wireshark

Security: ASA Firewall 5500

CAREER EXPERIENCE:

Confidential

IT Generalist, Irving, TX

Responsibilities:

Imaging and Deploying Desktops and Laptops for end users
Provide 1st level support in VMWARE, HyperV and Backup Replication
Responding to and resolving desktop, server, and network issues.
Patch Management of Servers and Workstations in Domains
Use Remote Monitoring tools and call tracking to log and route tickets in a high-call volume environments

Confidential

Network Analyst, Plano, TX

Responsibilities:

IT management experience in serving thousands of Fortune 1000 and middle-market clients around the world.
Coordinated with customer and ensured that issues were resolved.
Trained team members in all technical issues of process.
Performed various functions on field systems and data center.
Provided technical support to production team and provided first level and second level support to system
Monitored network and resolved all issues that occurred on same.
Evaluated policies and technical procedures and updated processes whenever required.
Coordinated with senior level engineering group and site contacts for resolving all technical issues.
Configure and support Cisco (Routers, Switches, FW ASA, Nexus) and Load Balancers.

Confidential

Project Coordinator, Plano, TX

Responsibilities:

Preparing and decommissioning project documents to construct tower and cell sites.
Analyzing and migrating engineering, leasing, permits, site acquisition, and construction documents for different geological turfs.

Confidential

IT Technician, Dallas, TX

Responsibilities:

Assists staff with the installation, configuration and ongoing usability of desktop computers, Cisco routers, Cisco switches, and software.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

Confidential

Desktop Support Technician Consultant, Dallas, TX

Responsibilities:

Assists staff with the installation, configuration and ongoing usability of Cisco routers, Cisco switches and software.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
Worked with procurement staff to purchase hardware and software.
Assessed functional needs to determine specifications for purchases.
Orders computer supplies and maintained Cisco VOIP telephone system.

Confidential

Data Entry Clerk, Alpharetta, GA

Responsibilities:

Kept track of received data and source documents
Prepared and sorted source documents to be entered the information system
Compiled, sorted and verified accuracy of data to be entered
Performed other job related duties as assigned

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It Generalist Resume

Irving, TX

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