Associate IT Analyst Resume New Albany, OH - Hire IT People

TECHNICAL SKILLS:

SQL
SQL Server Management Studio
Windows bash
Oracle SQL Developer
Mac
HTML
AirWatch
Unix/Linux
Java
Drupal
VB
Splunk
XML
MS Project
Dreamweaver
PowerMapper

EXPERIENCE:

Associate IT Analyst

Confidential, New Albany, OH

Responsibilities:

Working closely with internal teams and vendors to ensure superior customer facing systems support
Analyzing project needs and providing options to achieve specified goals while minimizing risks and impact
Tracked invoices of break/fix incidents monthly and dispersed payments quarterly
Familiarity with Microsoft Project for project tracking and reporting
Being a point of contact and working with BAs and EBAs on a multitude of capital and adhoc projects
Application manager for the Stores MDM system, supporting three separate on - prem environments of Airwatch with an estimated +5,000 devices working with iOS (iPads) and Android (MC40) mobile device deployments
Working within application console and SQL database to ensure accurate reporting (AirWatch and SenSource (Store Traffic)
Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction
Tracking incidents and defects within Service Desk and JIRA
Automating processes using Bash and Rover scripting
Updating and maintaining RTS/Credit servers
Utilizing the Central Office Database (Oracle) to perform daily tasks and troubleshooting.
Designing, implementing, and administering store systems hardware, including POS, peripherals, and mobile devices
Providing third-tier support for issues encountered with store systems
Opening and troubleshooting issues with business partners
Improved process efficiency through reporting, scripting, and automation
Troubleshooting credit and gift card processing issues and assisting in PCI compliance

Sr. Command Center Specialist

Confidential, New Albany, OH

Responsibilities:

Assisted in training new Command Center Specialists
Maintained and managed 3G backup systems via a cloud service (trial environment), otherwise on a one by one basis
Ensuring that coworkers followed corporate standards and performed all viable troubleshooting prior to escalation or tech dispatch
Assisted in the enhancement of multiple store circuits (primary and secondary) during MPLS and Cable/DSL turn-ups
Continued developing skills and executing tasks from previous position

Computer Operator

Confidential, New Albany, OH

Responsibilities:

Monitoring critical home office applications and reporting systems
Monitoring and maintaining the home office data center
Provide point of contact during system impacting situations and ensure critical information is disseminated properly
Troubleshooting network, VoIP, phone and wireless issues within stores
Work to ensure 900+ stores maintain connectivity to the home office network and Internet
Worked to improve the reliability of back cellular connections of stores
Added and maintained hardware information with SolarWinds

Student Web Developer

Confidential, Columbus, OH

Responsibilities:

Worked closely with Department leads to ensure smooth transition of web sites to the new Drupal CMS
Assisted with testing new options and functionality with Drupal
Provided support to clients after turning sites over to their individual maintenance teams
Assisted in creating documentation for Drupal Admin and Content Manager training
Ensuring that Accessibility Standards for both new and transitioning sites were maintained
Working alongside Web Designers to ensure customer needs were met
Assisted in optimizing images and audio for web usage

Computer Lab Consultant

Confidential, Columbus, OH

Responsibilities:

Maintained computer labs for the College of Arts and Sciences
Opened trouble tickets with IT Support for any issues within the lab
Assisting students with printing and program questions

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Associate It Analyst Resume

New Albany, OH

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