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Lan Support Technician Resume

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New Jersy, NJ

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QUALFICATIONS

Solution-focused, team-oriented Desktop Support Analyst with broad-based experience with extensive knowledge of all things Macintosh. Hands-on skill in the successful implementation of highly effective helpdesk operations. A broad understanding of computer hardware (Mac and PC) and software, including installation, configuration, management, diagnostics, and support.

TECHNICAL SKILLS

• Mac OS X • IOS 5 • Microsoft XP / 7 • Open Directory • Active Directory • All lines of Apple hardware • All Dell desktops and laptops • Scanners, printers and digital cameras from various manufacturers • SMART board and Mimio interactive white boards • MS Office 2011 • MS Office 2010 • iLife • iWork • Apple Utilities, Adobe Acrobat, Outlook, Entourage, Adobe Creative Suite (working knowledge) • Tech Tool Pro •Drive Genius •Disk Warrior •McAfee Antivirus •Virus Barrier • Ghost • DeployStudio • Windows and Dell wireless utilities•Blackberry Basics• VMWare Fusion

EMPLOYERS

September 2003 – August 2011
LAN Support Technician, Confidential,

In charge of 600+ Dells and numerous printers in four schools across the school district. Responsible for maintaining 150 networked Macs and three Xserves to support them.
•Resolved local network, switch and wireless issues.
• Install new hard drives and memory.
• Used Ghost, ARD and DeployStudio to update and image.
• Setup presentation hardware (Mac and PC) and monitored guest speakers to ensure no issues were encountered
• Taught new IT personnel and teachers how to use new hardware and software in their classrooms.
•Install and configure new printers when needed.
• Assist teachers with upgrade to OS X and applications found on their new Macs.
• Configure and install Airport Base Stations.

February 2003 - June 2003
Manager, In-house Repairs
Confidential,
Responsible for all paperwork related to Apple warranty repairs. Perform In-house repairs on Macintosh portables and desktops. Assist in the dispatch of technicians for field calls. Perform expert on-site service when needed.

February 2001 - Present
Freelance Macintosh Consultant

Diagnose all hardware, software and OS problems. Assist in installations of software and hardware. Guide Mac OS upgrade path to Mac OS X and help in the purchase process. Familiarize user with iApps.

March 1996 - January 2001
Technology Support Specialist Confidential,

Troubleshoot all hardware, software, or OS problems on the Mac. Every semester taught small groups of computer lab workers on how to use the Mac and its software. Created documentation on how to use Mac OS 9 and Microsoft Word.
• Network Configuration - Configuration of each Macintosh for network use and optimize for DAVE to gain access to NT servers.
• Printer Setups - Responsible for daily functionality and print queues of HP, Epson, and Tektronix printers for all locations, including PC.
• Responsible for all hardware upgrades for Macs in the Microlabs and classrooms. Supervised new Mac rollouts.
• Managed two computer labs (200+ PCs) and several classrooms. Supervised about ten student workers.

January 1994 - January 1996
Classroom Manager
Confidential,
Manage the daily operation of the Macintosh Classroom. Troubleshoot and repair all Macs. Test and install new software. Upgrade image and hardware when needed. Supervise classroom assistants.

EDUCATION

Master of Business Administration - International Finance

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