PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Ancillaries Transformation Project for North America ( Confidential )
• Quantified Problem Statement
• Captured Operational Risk Assessment
• Documented Business Processes, Systems and People for Confidential
• Measured options against Problem Statement and Risks
• Identified Key Benefits
• Estimated Costs for TO - BE

Confidential

President/Senior Consultant/Project Manager

Responsibilities:

• Principal consultant for Requirements Engineering Associates for Utilities
• Scrum Master and Product Owner for Development Team

Confidential

Project Manager

Responsibilities:

• Managed regulatory project for Unmetered Customer Audit
• Worked with CSO for Agent training to initiate outbound emails and calls requesting updated Unmetered account information
• Worked with AM IT group to create data extract for contacting the customers
• Overall Project Management activities

Portfolio/Project Manager

Confidential

Responsibilities:

• Business Requirements Document
• Design Document
• Requirements Traceability Matrix
• Test Cases
• UAT and SIT Testing (Test Results)
• AID documentation
• Tollgate slides

Confidential

President/Consultant/Project Manager

Responsibilities:

• Senior Business Analyst and Testing Lead for Confidential
• Scrum Master for daily Sprint meetings for Business and IT
• Created Functional Specifications for Confidential implementation
• Wrote Business Requirements around MD Confidential implementation
• Performed Quality Assurance Testing for application enhancements
• Scrum Master for Project Team

Confidential

Project Manager/Senior IT Systems Business Analyst

Responsibilities:

• Creation of Business Requirements documentation
• Creation of functional specification documentation
• Creations of SRS documentation (Software Requirements Specification)
• Creation of Business Intelligence component documentation
• Support for OMS (Outage Management System) Replacement with Oracle Confidential (Network Management System)
• Implementation of Core MDM (Meter Data Management) Functionality
• Implementation of Enhanced MDM Functionality, including Confidential (Validation, Estimation and Editing) Algorithms
• MDM to Core CIS Implementation
• Use of ALM for Testing and Defect Management
• Assisted with BRD (Business Requirements Document)
• Validated and commented on Third Party System Integrator CRD (Customer Requirements Document)
• Authored SRD (Systems Requirement Document)

Confidential

Project Manager/Senior IT Systems Analyst

Responsibilities:

• MV90 Application Operator
• Responsible for Confidential algorithms (Validation, Estimation and Editing of Meter Data)
• Responsible for running ITRON MV90 daily tasks
• Scheduling of automated Meter Interrogations
• Manual running of Meter interrogations
• Editing of data files for upload to validation disk
• Troubleshooting meter instances where Meter reads are failing
• Creation of Remedy tickets for field personnel to check meter integrity
• Setting up of new customers in MV90 application
• Creation of End of Month. PRN files for internal Confidential entities for billing purposes
• Technical Writing
• Assist SME with MV90 Documentation

Confidential

Senior IT Business Analyst

Responsibilities:

• IT Consultant for SPP EIS and Integrated Market
• Created SDLC procedures for department implementation
• Co-authored Business Requirements for EIS and IM Market through use of BABOK methodology (Business Analyst Body of Knowledge)
• Designed Project Definition and Planning document using BABOK methodology
• Designed Analysis Phase document using BABOK methodology
• Designed Preparation Phase document using BABOK methodology
• Designed Construction Phase document using BABOK methodology
• Designed Testing Planning and Preparation document using BABOK methodology
• Designed Testing document using BABOK methodology
• Designed Rollout phase document using BABOK methodology
• Designed Rollout Planning and Implementation phase document using BABOK methodology
• Creating SRS (Software Requirements Specifications) for IM Market, including technical specifications, Use Cases, Sequence Diagrams and DFDs (Data Flow Diagrams)
• Responsible for ETL analysis and activities for PCI GenManager/GenPortal/GenBase products
• Analysis of data flow from source systems to ODS to Data Marts to QlickView Report Engine
• Responsible for System and User level testing, created RTM and Testing templates
• Responsible for creating Testing Approach, Testing Strategy and Bug Triage documents
• Work with Project Manager to ensure timely delivery of deliverables
• Work with operations to define and create business requirements for Data Warehouse/Business Intelligence activities along with UAT and SIT testing

Confidential

Project Manager/Senior Business Analyst

Responsibilities:

• Consultant for Electricity Shop/TARGA Resources
• Developed strategy for tolling agreements for Asset
• Performed analysis of rate tariffs for Wise County Electric COOP
• Performed analysis of rate tariffs for Brazos Electric COOP
• Analysis of heat rate curves and forward curves using tariff info.
• Conversion of fuel cost models to mmBTUs

Confidential

Project Manager

Responsibilities:

• Managed Record Retention and Information Management project ($100K)
• Managed Contract Management project ($500K)
• Managed MSA (Master Service Agreement) project ($700K)
• Managed Houston Records Retention project ($3.5 Million)
• Involved with Confidential (Field Data Gathering) project writing Use and Test Cases
• Use of Workflow Conductor/SharePoint 2010 to map AS-IS and TO-BE process flows
• Use of Visio and Microsoft Project 2010 to initiate, plan, execute, monitor and control, and close out various projects
• Use of ENERTIA application for Vendor Management
• Use of Bamboo plug in to SharePoint 2010 for managing all Projects
• Use of FileNet for capturing scanned images of Division Orders, Contracts and Leases
• Use of PMBOK concepts and Project Methodologies

Confidential

Project Manager/Consultant

Responsibilities:

• Helped with Texas Confidential Transaction Management Issues
• Used EDISIM application to analyze incoming and outgoing Confidential transactions
• Wrote business rules/logic using EDISIM to validate Confidential transactions

Confidential

Senior Consultant

Responsibilities:

• Created 380 page document on Retail Deregulation in the Texas Market
• Created 54 Visio/Business Process flows for Confidential transactions using the Confidential model
• Captured Testing requirements for the Texas Market
• Captured metering and billing requirements for the Texas Market
• Document is an end to end description of Retail participation in the Texas Market for Marketing purposes

Confidential

Senior Consultant

Responsibilities:

• Senior Consultant for Front Office (Forecasting, Bidding and Scheduling)
• Analysis of ZaiNet application for Deal Capture
• Analysis of proprietary FBS system (Forecasting, Bidding and Scheduling) for Front Office
• Lead liaison between Front, Middle and Back Offices for Trading Group
• Interaction with Mid Office for Trading Risk Management
• Interaction with Back Office for Settlements (nMarket application)
• SME for Confidential (Market Redesign and Technology Upgrade—Zonal to Nodal)
• Created Business Requirements around PCI’s GenManager application (Bid Submission)
• Lead analyst for Demand Reduction Program
• Created Visio flows for PLP (Participating Load Program)
• Created business requirements for Demand Reduction Program
• Created Project Plan for PLP Pilot and Production Readiness
• Business interface for IT
• Analysis and input into Enterprise Architecture for PLP
• Back Office requirements gathering for Demand Reduction Program with SME’s
• Senior Business Analyst for Confidential Project (Energy Trading and Optimization)—Least Cost Mandate
• Created Business Requirements, Process Flows, Functional Specifications for Confidential Project
• Created BPD document (Business Process Design)
• Use of BPMN for constructing business process flows
• Functional Specification on Profit & Loss Statements
• Functional Specification on ETL Business Logic for updates (IE. Price changes)
• Functional Specification Ad Hoc Business Requirements
• Business Logic Specification for BI Tool implementation and reports

Confidential

Business Process Lead

Responsibilities:

• Created BPD documents (Business Process Design) for Billing with SME’s
• Created Use Cases for various system interfaces
• Completed various ad hoc audit and “repair” requests for Visio flow diagrams
• Helped support Workshop activities that were sessions for assigning action items, creating Visio flows, discussing business requirements, etc…
• Managed action item assignments through HPQC (Hewlett Packard Quality Center) application

Independent Consultant/Project Manager

Confidential

Responsibilities:

• Created Current Capability Assessment for Front Office functions for Confidential &E (Forecasting, Bidding and Scheduling, Unit Commitment and Portfolio Optimization for Day Ahead and Hour Ahead) using ADM Methodology (Accenture Development Methodology)
• Responsible for all Front Office activities associated with California Market Redesign and Technology Upgrade effort/conversion from Zonal to Nodal
• Created Business Process Design documentation and Functional Requirements for all Front Office activities
• Created all Business Analysis activities associated with producing AS-IS and TO-BE Business Process Design
• Created Level 1--Level 4 Process, High Level Sub-Process, Detailed Sub-Process and Interface flows/narratives for Trading and Bidding & Scheduling functions (Zainet, FBS engine and PCI’s GenManager)
• Created Use Cases where New system functionality and New business processes were required
• Created Functional Form design documents to complement Reporting, Interfaces, Conversion and Extensions
• Completed End to End Retail Testing for Juice Energy using Texas Confidential transactions
• Created and refined functional process flows for cost development, fuel procurement, bid development, energy trading, scheduling and settlements within the Southwest Power Pool (SPP) market requirements
• Created and refined transactional process flows for resource planning, ancillary services, native load scheduling, cost construction and offer curves submittal
• Performed quality assurance for process definition and documentation for desk procedures
• Performed SPP market trial and market testing for back office groups, and facilitated business process training for nMarket application
• Developed test cases for unit, system, and UAT testing. Clearly documented and communicated testing results.
• Created and executed test cases specific to UI instances and logged/resolved issues/bugs as appropriate
• Client business user support on an ongoing basis throughout testing/development cycle including ad hoc support for information, Document Flow content and Document Flow formatting requests
• Developed business processes to support energy scheduling, settlements, trading and risk management activities that adhered to the market rules and parameters within SPP
• Adhered to standards set forth in the RMP (Requirements Management Plan) for Iteration and Elaboration Phases
• Used Rational Unified Process methodology to create Business Requirements documentation for the following:
• MIS (Market Information System) web Portal
• Registration system (Siebel)
• Dispute Management system (Siebel)
• Created and refined Confidential Trading Partner Matrix for Great Lakes TP’s in MISO and PJM territories
• Lead Application resource for Confidential /Transaction Management interface between Siebel and Confidential and usage data engines

Confidential, Houston, TX

Director of Operations/Project Manager

Responsibilities:

• Responsible for project management, change management and coordination of inter-departmental resources to support all retail operations and relationship management within the Texas energy market
• Managed the overall cost structure and provided ongoing analysis of operations across service delivery processes for achievements in productivity, quality and timeliness
• Performed due diligence analysis in Confidential acquisitions and created transaction management team and market stakeholder organizational makeup
• Responsible for publishing RFP material, response review and final recommendation to executive team concerning back office consolidation
• Developed process controls with SIPOC, CTQs and KPI/SLA to establish sound vendor management process
• Analyzed the service delivery options in the marketplace to provide operations and process recommendations
• Project sponsor for CIS migration effort that includes residential, commercial and multi-dwelling (CSA) entities
• Managed overall implementation of Market code changes (2.0/MIMO) and CPR (Customer Protection Rules)
• Overall Service Tower oversight, including Contact Center, Collections, Billing and Transaction Management silos
• Led and implemented back-office consolidation effort to support business requirements of many areas of operations, such as customer enrollment, settlements, energy trading, retail billing, risk management and disconnects and reconnects for retail customers