Accounting Systems Analyst/Customer Operations Services/Finance Resume NC - Hire IT People

SUMMARY:

Proven problem - solving, analytical and creative thinking skills in a complex environment.
Ability to function in a large corporation with a do-whatever-it-takes attitude.
Excellent interpersonal skills and oral and written communication skills.
Readily accepts all challenges and possesses great ability to create new ideas.
Effectively multitask in a fast paced environment.
Demonstrated capability to learn other functions as needed; to fully understand a process.
Established leadership and coaching skills by teaching peers new work functions as needed.
Ability to work in multiple environments of applications and maintain applications for external and internal department use for testing or production purposes.
Proven ability to work flexible schedule for maintenances and on call schedules.

COMPUTER SKILLS:

Technical proficiency in MS Word, Excel, Access, Altiris Ticketing System, Web Remedy and individual corporate based systems.

PROFESSIONAL EXPERIENCE:

Confidential, NC

Accounting Systems Analyst/Customer Operations Services/Finance

Responsibilities:

Extract, transform, and load data from Peoplesoft and Confidential Billing systems for internal and external uses including, balancing, financial analysis, and Month End close activities.
Effectively developed processes for analyst teams and trained the analyst teams to allow extraction with FTP from the billing system, weekly processes for tax and adjustment information for the Confidential footprint.
Created test scripts and conducted quality control for Internal Labor Reporting tool that was created by our programmers in-house.
Analyze AR Balancing Daily, Weekly, and Monthly statements for Confidential footprint.
Provide JE Log, Revenue Share, and Franchise Fee support for the Confidential footprint.
Continue to run Queries and Macro Updates using MOCHA, SQL/Viewpoint, RUMBA on a needed basis for internal and external markets.
Provide support for Confidential and Confidential parameter maintenance and structure from previous experiences internally to research and resolve issues with Accounting Inquiries pertaining to the billing systems.

Confidential, Region, NC

Senior Billing Operations Specialist/Applications Analyst

Responsibilities:

Build, maintain and troubleshoot Pay-Per-View ( Confidential ) and Video on Demand (VOD) schedules for over 4 million subscribers.
Lead weekly calls to review data for upcoming events. (i.e. Buy Windows, pricings, Duration)
Lead calls to troubleshoot account issues and buy issues with events during Weekend Live Events.
Analyze, Troubleshoot and Correct customer account issues as well as identify potential system level issues impacting multiple customers to take proactive action to develop and implement fixes before customers are negatively impacted.
Assisted with Configuration, Testing and Training in Confidential Database Migrations processes in 2007, 2010, 2011, 2012 and 2013.
Lead a team of 13 contractors during the 2007 Adelphia Merge. To migrate payment and customer information from one database to the Standard Time Warner Confidential database allowing for timely and successful conversion.
2007-2010 Identified and Standardized Service Codes, Statement Bundling processes, Confidential and VOD Processes to streamline billing processes resulting in single billing across all services.
Effectively lead the Confidential and VOD to create new database tables for the 2010 National Accounts migration to the Confidential 8.1 billing system ensuring all customers across 3 states to receive timely and accurate billing.
Performed site analysis and lead Confidential and VOD teams to create new standardized processes during 2010-2013 Carolinas and North East standardization. Rolled out training to peers on new processes based on the uniformed database.
Participated in the testing of new Confidential software upgrades and actively trained peers minimizing potential errors in customer servicing.
Effectively performed Sarbanes Oxley compliance reviews on billing system changes.
Developed, Implemented, Utilized and Maintained process documentation ensuring compliance to SOX and CPNI (Customer Proprietary Network Information) security requirements.
Demonstrated creativity by building and maintaining Confidential codes and productions as requested from Corporate or Region (i.e. Service Codes, Service Bundles, Service Groups and Tax Changes).
Effectively completed Global Refreshes to Cable Boxes through the Billing Interfaces for the Charlotte Division.
Maintain and test programming for the Confidential billing system to correct or identify any issues and to obtain appropriate solutions for the product.
Provide Interface Support for the Confidential footprint including, Confidential and Confidential .
Run Queries and Macro Updates using MOCHA, SQL/Viewpoint, RUMBA on a needed basis for internal and external markets.

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Accounting Systems Analyst/customer Operations Services/finae Resume

NC

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