PROFESSIONAL OBJECTIVE
Talented Microsoft certified IT professional with seven years experience seeking a position as a Systems Engineer with a stable, growing company, where my passion and excitement for technology will ensure our continued growth and success.

TECHNICAL EXPERTISE (abbreviated list)

• MS Server/SBS 2000/2003/2008
• Exchange Server 2000/2003/2007
• SQL Server 2000/2005
• Windows 2000/XP/Vista/7
• Microsoft ISA Server 2000/2004
• Microsoft SharePoint Server
• Office 2000/XP/2003/2007
• Clustering & Load Balancing
• Hardware from Dell/HP/Intel/Etc
• Enterprise Antivirus/Antispyware
• Enterprise Antispam/Email Security
• Veritas Backup Exec/Netbackup
• Backup/Disaster Recovery Tools
• Network Monitoring Tools
• VMWare and Hyper-V Virtualization
• Citrix and Windows Terminal Services
• RIM Blackberry Enterprise Server
• Blackberry/Windows/iPhone Devices
• PPTP/SSL/IPSEC VPNs
• General Firewalls/Router/Switches
• Experience with MAC & LINUX

PROFESSIONAL EXPERIENCE
Confidential,New York, NY July 2009 to September 2009
Consultant
Make the clients happy. That was the overall goal while a consultant at Technology on Premises, and I succeeded in that goal by quickly and professionally resolving helpdesk support tickets that were received. I also maintained optimal service levels and met or exceeded required billable hours, all while prioritizing anywhere from 5 to 15 support tickets per day.
Key Tasks Performed:

• Received and resolved helpdesk tickets at all levels of support, from level 1 desktop issues to level 3 server and network problems.
• Maintained professional courtesy while resolving problems, either remotely or onsite at the client location as required.
• Utilized Kaseya Managed Service software and ConnectWise Professional Services Automation software to resolve and manage service requests and time entry, and to ensure timely resolution and billing of all work performed.
• Required to be self-sufficient and given autonomy to handle support tickets within expected guidelines of timeliness and professionalism, ensuring the continued satisfaction of all of TOP’s clients.
• Systems maintained included: Windows 2000/XP/Vista, Windows Server 2000/2003/2008, Exchange 2003/2007, Microsoft Office 2000/XP/2003/2007, GFI MailEssentials Antispam, Symantec Antivirus Corporate Edition, Acronis TrueImage Echo Backup Server, Veritas Backup Exec, Sonicwall Firewalls

Confidential,Allentown, PA October 2006 to July 2009
Owner, Independent Consultant
Customer satisfaction was a key component in running a freelance consulting company and value added reseller. While owner of Technologic Solutions, I never lost a client to a competitor. I managed all aspects of my clients’ network infrastructure from server to desktop, in a wide array of system configurations, across a range of business categories. I was called upon as a trusted advisor for all decisions related to my clients’ technology requirements and how those decisions would impact and/or improve their business processes.
Key Accomplishments:

• Managed projects ranging from desktop replacements to full network infrastructure installations and upgrades. Completed all projects within specified budget and time constraints.
• Took personal responsibility for the maintenance and administration of clients’ networks; clients placed their trust in my abilities to maintain their network systems at top performance, eliminating the need for in-house IT personnel.
• Personally acquired and maintained a list of clients from a broad range of businesses such as manufacturers, contractors, municipalities, police departments, law firms, non-profits, and others.
• Successfully managed a small group of network technicians and independent contractors when required to ensure that projects were completed on time and within the clients’ budget.
• Improved network performance and system uptime for clients by evaluating clients’ current systems, analyzing current and future needs, and designing systems to fit those needs, thus reducing service call frequency and increasing clients’ satisfaction.
• Systems maintained included: Windows 2000/XP/Vista, Windows Server/Small Business Server 2000/2003/2008, Exchange 2003/2007, SQL Server 2000/2003/2005, Microsoft Office 2000/XP/2003/2007, Trend Micro Antivirus , Symantec Antivirus Corporate Edition, Acronis TrueImage Echo Backup Server, Veritas Backup Exec, Sonicwall Firewalls, Cisco PIX/ASA Firewalls

Confidential,Allentown, PA May 2005 to February 2007
Senior Network Administrator
My significant skills in all things technology meant a promotion from Technical Specialist to Senior Network Administrator within a few months of hire. I was in charge of installing, maintaining, and monitoring 100+ servers in a constantly expanding Network Operations Center. I was also responsible for all aspects of data center administration, including installation and administration of domain controllers, email servers, web servers, and associated hardware and software, for the benefit of 2000+ total users across all divisions of Hooper Holmes Inc.
Key Accomplishments:

• Instrumental in the migration of 900+ users from a Windows NT 4.0 domain to a Windows Server 2003 Active Directory domain, as well as the migration of those users from Exchange Server 5.5 to an Exchange Server 2003 server cluster, all within the established project scope and timeframe.
• Improved administration efficiency through the design and implementation of the Active Directory structure, including all Groups and Organizational Units, as well as the design and implementation of Group Policy across the domain structure.
• Successfully managed a small team, including a Junior Administrator and NOC Technicians, delegating work to ensure timely completion of projects and daily administrative functions.
• Decreased network overhead and administrative tasks by consolidating the users and domains of several corporate divisions, as well as companies purchased by Hooper Holmes.
• Instrumental in the installation and configuration of a new redundant HP EVA SAN environment, including all relevant fiber channel cards, switches, and cables; trained by HP to setup and administer the equipment, including host bus adapter installation, fiber connectivity, storage management and presentation, and replication and failover tasks.
• Designed and implemented the backup and recovery procedures including third-party offsite tape storage and rotation schedules; installed the hardware and software to facilitate the nightly backups of all servers in the datacenter using HP MSL6060 LTO tape library technology and Symantec Backup Exec.
• Designed and tested a procedure to migrate remote branch offices from their individual Novell networks to the corporate 2003 Active Directory domain; managed a small group of temporary employees to implement the procedure remotely for approximately 100 branch offices across the country; the project was completed ahead of schedule.
  

Confidential,Green Lane, PA November 2003 to May 2005
Systems Administrator
Sole individual in charge of maintaining a 75+ node network. Managed everyday network maintenance such as computer installations and upgrades, basic to advanced technical support, network monitoring, antivirus protection, and server backups and disaster recovery. Responsible for maintaining hardware and software within a monthly budget.

Key Accomplishments:

• Successfully installed and configured new hardware and software to migrate the network from Windows NT 4.0 and Merak Mail Server to Windows Server 2003/Exchange Server 2003; migrated all users and computers to the new domain, increasing system uptime and reliability.
• Planned and executed the upgrade of the company’s SyteLine ERP software from version 4 to version 6; installed a test environment to ensure that the upgrade would be successful before performing the upgrade of the live data. The upgrade was completed without system downtime.
• Configured the system to allow remote access for key company executives through a VPN, improving their communications capabilities and efficiency
  

Confidential,Bethlehem, PA November 2002 to November 2003
Lead Technician / Consultant
Lead technician providing network support and administration for customers ranging from 2 to 30+ users, including user accounts/permissions maintenance; network virus inoculation strategies; file/print/terminal server and workstation performance monitoring and troubleshooting; connectivity issues for local and remote users; daily backup and disaster recovery procedures. Analysis of current network configurations and suggesting upgrades to improve network reliability and reduce downtime

EDUCATION

A.S. Degree – Business Administration/Networking Technology
CERTIFICATIONS